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Green Cove Springs, Fl.****3

Reed Allen Carpenter

e-mail: ad3c7i@r.postjobfree.com Home - 904-***-**** OBJECTIVE: Goal directed individual seeking a career within a teamwork environment. A self- motivator with high energy, initiative, and focus. In search of an opportunity to utilize my claims handling experience, along with my clear communication techniques and an ability to create a happy, caring and stimulating working environment.

EDUCATION:

High School Diploma- Florida Community College at Jacksonville – 2000 EMT Certification – Florida Community College at Jacksonville-2007 CPR Certification / First Responder Certification – Florida State College 2007 Firefighter I- First Coast Technical Institute -2007 Associate in Arts Degree- Florida State College at Jacksonville-(2008-2010) Bachelor of Science University of North Florida- Communication- (2010-2012)

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Relative Experience:

My experience with claims handling includes:

Handling first reports and coordinating emergency salvage operations to mitigate further exposure loss.

Opening the correct exposure’s needed to investigate the damages associated with the loss.

Assessing the policy to determine what coverage’s may apply to any particular loss.

Determining the value of the property through multiple resources.

Coordinate with the insured the needed information to process the claim.

Communicate with the shops, and request the needed estimate along with photos to process the extent of damage.

Reviewing the policy to determine the policy language and if any endorsements are applicable and/or if any coverage concerns excites.

Communicating with our legal department and Underwriters on any potential issues arising from misrepresentation, fraud or any other application concerns that arise.

Issuing payments or declination letters’ to the appropriate parties once the investigation is completed.

If coverage is afforded, determining if the policy limits are going to be afforded.

Establishing the logistics on Constructive Total Loss claim.

Working with vendors of our choice on the pick up and sell and/or disposal of the covered property.

Determining the fair and reasonable cost associated with the transportation, preparation, and selling/disposal of such property.

Working through multiple platforms that include Guidewire, Simple solve, Work desk and company approved vendor’s independent sites. EMPLOYMENT EXPERIENCE:

July 2016 - Present BoatUS/GEICO Marine

Claims Adjuster

I was originally hired as a customer service agent. After 6 months at this position was offered an opportunity to take the 620 adjuster license exam. After passing the exam I started my role as a claims adjuster. My first role as a claims adjuster involved handling claims that involved simple property losses that contained no coverage concerns and required minimum investigation. I quickly excelled in this role and moved from an ACT 1 to an ACT 2. The ACT 2 role involved a similar base of claims with a higher threshold of expense. After 6 months in this role I had the opportunity to apply for the PD1 role. This was a larger jump in responsibility as this role included claims that involved coverage concerns along with an increase in allocated expense. I was selected for the role and excelled in this role. I was placed on the CAT team during the summer of 2017 where a group of adjuster handled the named storms that caused damage. After the company merger with GEICO the current role of PD1,PD2,PD3 got merged with GEICO and the role became a PCU role. My current role with GEICO is in the Theft and Total Loss Department and it is considered a unique role occupied by the most experience adjuster in which there are 6 of us. I am currently at the highest level of property adjusting within the current set up. I have achieved multiple accomplishments while working at BoatUS/GEICO Marine. I was awarded the Bronze Admiral Circle in 2017, the Silver Admiral Circle and the most recent 2019 Gold Admiral Circle reward. These were selected every year based on metric scores. I received a cruise for the most recent 2019 Admiral Circle award

Aug 2010- 2015 Kelly Educational Services

2015-2016 Substitute Teaching

After I received my Associate in Arts Degree I wanted to Substitute as a teacher in Duval County. This job has helped my communication skills with various age groups along with leading a productive learning environment.

***References available upon request***

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