Objective

To use the experience, achievements, and responsibilities obtained throughout my employment history to assist a company in prospering with the ever increasing need for excellence and dedication required for the professional market of today’s expectations.

Education

DeVry University Online Independence, OH Associates Degree Incomplete

Health Information Technology

Cuyahoga Community Parma, OH Associates Degree 1990-1994

College Physician’s Assistant

Ball State University Muncie, IN Bachelor’s Degree 1975-1979

Special Education K-12

Experience

Metrohealth Medical Center Cleveland, OH Radiology Scheduling Specialist 2016 – 2020

*Primarily responsible for registering patients over the telephone.

*Verifies and inputs insurance/appointment/patient information in a timely, courteous and accurate

fashion.

* Assists with the scheduling of appointments.

* Handles a wide variety of patient inquiries regarding appointments and services to ensure patients access services with minimal delay.

* Ensures department productivity standards are met/exceeded.

* Maintains up-to-date knowledge of computer systems, insurance/government regulations and Patient

policies/procedures used within the department.

* Experience using clinical computer systems.

* Detail-oriented and organized, with good analytical and problem-solving ability.

* Developed Excel spreadsheets on procedures for the entire department.

* Developed patient reminder letters of appointment times on Microsoft Word.

* Notable client service, communication and relationship building skills.

* Function independently and as a team player in a fast-paced environment.

* Possess strong written and verbal communication skills using a professional demeanor.

University Hospitals Cleveland, OH Radiology Scheduling Coordinator 2015 - 2016

*Primarily responsible for registering patients over the telephone.

*Verifies and inputs insurance/appointment/patient information in a timely, courteous and accurate

fashion.

* Assists with the scheduling of appointments.

* Handles a wide variety of patient inquiries regarding appointments and services to ensure patients can

access services with minimal delay.

* Ensures department productivity standards are met/exceeded.

* Maintains up-to-date knowledge of computer systems, insurance/government regulations and Patient

policies/procedures used within the department.

* Experience using clinical computer systems.

* Detail-oriented and organized, with good analytical and problem-solving ability.

*Notable client service, communication and relationship building skills.

* Ability to function independently and as a team player in a fast-paced environment.

*Possess strong written and verbal communication skills using a professional demeanor.

ABM Middleburg Hts.,OH Patient Companion 2014-2015

*Provide constant, basic behavior observation and non-clinical patient care services including feeding, grooming and transporting patients.

*Monitoring patient condition and situations that may require nursing attention or intervention. *Provide routine patient status updates and written/electronic reports to nursing personnel and company management.

*Ensure patient safety, including those in restraints, while meeting standards outlined by The Joint

Commission.

*Maintain patient confidentiality as outlined by HIPAA.

*Remain with the patient at all times unless relieved by authorized hospital personnel.

*Utilize verbal persuasion techniques to have the patient remain calm and in bed and/or hospital room.

*Fully vigilant to the patient’s behavior and condition and remain undistracted from the patient at any time.

*Supports company mission.

*Utilize telephones, pagers, electronic devices and/or computer monitors throughout the day.

Southwest General Hospital Middleburg Hts, OH Administrative Support Asst. 2007-2014

*Input Physician orders into the computer system to be initiated by all hospital departments.

*Answering and directing telephone calls and monitoring patient calls.

*Checking orders and directions for accuracy for all staff.

*Direct visitors to locations within the unit and the hospital.

*Assisting visitors with questions about the unit and the hospital.

*Ordering supplies needed by the unit.

*Performing requests for patient services via a computer system.

*Compiling data charts for the clinical manager upon request.

*Organized and directed the volunteer program for the unit.

*Directed proper order placement for downtime computers.

*Directed appropriate ancillary departments during code blue events.

*Responsible for maintaining patient records, transcribing physician orders, performing computer duties designated to the area, and organizing the unit.

*Able to demonstrate the knowledge and skills necessary to provide services appropriate to age groups according to specific chronological age, developmental age, and /or psycho-social maturity.

Fairview General Hospital Fairview, OH Surgical Physician’s Assta. 1994-2002

*First assist surgeons during General, Orthopedic, OB/GYN and Cardiac surgeries.

*Understanding disease process, treatment, and rehabilitation

*Knowledge of proper anatomy and physiology, proper wound care both intra-op and post-op.

*Obtaining (verb tense)patient history

*Performing physical exams

*Initiating, requesting and/or performing routine laboratory, radiologic, and diagnostic studies

*Assessing patients

*Developing treatment plans

*Monitoring the patient

*Providing patient education

*Administering medications and intravenous fluids upon the order of a supervising physician as well as all other related duties

Southwest General Hospital Middleburg Hts., OH Unit Secretary ED 1990-1994

*Entering physician's orders into the hospital computer system for the treatment of emergency room patients.

*Entering discharge information.

*Informing staff of appointments scheduled for their current patients.

*Answering the ED phone and directing callers to the appropriate caregiver.

Parma City Schools Parma, OH Teacher, Special Education 1980-1990

*Education of all areas to mentally challenged students in grades 9-12.

*Developed IEP’s (individual educational plans) for every student as required by the state of Ohio.

*Conducted individual parent/teacher programs for all parents and their children.

*Coach of girls Varsity Basketball and Jr. Varsity Volleyball

References Available Upon Request

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