Kassandra Garrett

Licensed Insurance Producer, HR, Designated Client Care Specialist, and Professional Tax Preparer

Belton, MO

ad3c6y@r.postjobfree.com

816-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Professional Tax Preparer, HR Manager and Designated Client Care Specialist. Jackson Hewitt Tax Services - Blue Springs, MO

January 2019 to Present

I'm newly out of training as a professional tax preparer. This further supports my current role as well as allows me to expand my opportunities for advancement or a desired career change to property management. I was and am currently in the role of HR Manager for four locally owned Jackson Hewitt locations. Ex. I'm holding an hiring event advertised on Indeed this Thursday, the 28th. I recruit, interview, hire, train, counsel and repremand preparers and associates when necessary. I document everything. I also assist when needed by answering the phones, transferring and redirecting clients and listening to and forwarding voice mails to the correct party,or, I return their call to further assist them. i maintain employee schedules, appointment calendars and hours of operation at the locations and serve as a know it all, or in between for messages that are too sensitive to be left on VM or for customers that have specific problems too sensitive for just anyone to handle. I am currently in training to become the Designated Client Care Specialist that handles all customer service issues and corporate complaints with extremely strict policies and timelines to avoid stiff fines. The position also handles customer retention and loyalty rewards programs. Benefits Enrollment Specialist

American Benefits Corporation through Konectors Staffing - Remote, MO September 2018 to December 2018

I was hired as a seasonal enrollment specialist and I worked remotely to help employees get enrolled in their benefits during there employers open enrollment period. I assisted the employee in understanding their benefits and assisted them in the selection and finalization process. I also provided technical support, password reset and answered general questions. Employment Gaps = Full Time College Student

Benefits Enrollment Specialist at Mylo, a Lockton Company September 2017 to December 2017

I was hired as a seasonal enrollment specialist. I helped employees get enrolled in their benefits during there employers open enrollment period. I assisted the employee in understanding their benefits and assisted them is the selection and finalization process. I also provided technical support, password reset and general questions.

Seasonal Associate

Gordmans

September 2016 to December 2016

Hired as seasonal cashier. Responsible for insuring the customer left happy and with everything they came in for. Asking for Rewards and Credit Account sign ups. Copy and Print Center Associate

Office Depot

April 2016 to September 2016

Due to my previous experience, I was hired to help in the "clean up" of past job issues, customer service, and customer relationship issues. I assisted in running the CPC until the new Supervisor was hired and trained. I assisted in training and the cross- training of employees in CPC, Operations, and Sales.

Administrative Assistant and Office Manager

RCG, Inc

April 2011 to September 2016

I was responsible for, but not limited to:

Human Resources, specifically: recruiting, hiring, training and development, performance management, as well as continued support for employees. Store Operations, including managing profit and loss, facility safety and security, loss prevention, and banking. Product Management, including ordering, a stock, receiving, price changes, handling damaged products, and returns. Team Development, facilitating staff learning and development, as well as ongoing training, development on training ideas and implementation of such programs and ideas. Problem Solving, handling unusual circumstances, meeting and exceeding customer expectations, and handling customer issues.

Agent

Farmers Insurance - Overland Park, KS

July 2015 to July 2016

Insurance agent selling auto, homeowners, life, and health insurance policies. Copy & Print Center Expert

Staples

July 2008 to April 2011

Managing, marketing, and growing the copy and print area or the business. I oversaw managing 5-10 people, depending on the season. I ran and maintained canvassing efforts, in-store and externally, to drive sales and profit margin. I acquired and maintained customer relationships, all along building rapport and trust to ensure future business and increased spending.

Managing inventory and ordering supplies to sustain business. Maintaining business paperwork and submitting reports and necessary numbers on a daily, weekly, and monthly basis.

Increased the value of employees through training, discipline, and recognizing accomplishments. Reporting to managers, district managers, and regional managers. Achievements

Ran the #1 copy center in the region for 2 years.

The Achievement Plaque.

Staples All Star Customer Service Champion.

Letters from the Office of the President (Customer Compliments). Recognized as the "Top Notch Expert" at the 2010 Global Sales Conference by Sr. Manager. Education

Bachelor's in Psychology

Colorado Technical University

2017 to 2021

GED

Johnson County Community College

June 2005 to July 2005

Skills

Microsoft Office (10+ years), Human Resources (6 years), Service Desk (4 years), Management (10+ years), Customer Relationship Management and Services (10+ years), Reports and Reporting (8 years) Certifications/Licenses

Property and Casualty License

November 2019

Life and Health Insurance

November 2019

I am licensed in 12 States as a Life and Health Insurance Producer. ServSafe Manager

April 2020

Driver's License

Professional Tax Preparer with the IRS

February 2019 to December 2019

CNA

August 1999 to May 2004

Certified Nursing Assistant working in hospitals and special needs homes through Spencer Reed Medical Group.

Additional Information

I am interested in a career in property management. I believe that my background experience will help me to understand and excel in this exciting field. With integrity, ethics, due diligence, and passion as my mantra, I am hoping to find a company that will help me fill in the blanks of my past experience while utilizing my talents to excel for their company in property management.

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