TAHIRA

KHAN

Contact

Address

Alberta, Edmonton T6w1A8

Phone

+1-226-***-****

E-mail

ad3c6p@r.postjobfree.com

Skills

Report Generation

Scheduling

ASI software

Order Processing

MS Word

MS Excel

Inventory Control

Retail Loss Prevention

Languages

English

Urdu

Hindi

Summary

Extremely Experienced customer service professional with a proven track record of responding to and addressing customer inquiries through various channels, including calls, chats, email, and in-person interactions. Known for delivering effective, accurate, and professional solutions while adhering to company policies. Skilled in fostering and maintaining strong customer relationships, utilizing customer relationship management tools for efficient record keeping, and consistently achieving or surpassing monthly performance metrics, including customer satisfaction scores and call handling times.

Work History

11/ 2023

–

12/2023

05/ 2023

-

07/ 2023

Cosmic Pizza & Donair Edmonton

Sales Support Specialist

• Developed & implemented strategies to meet sales.

• Maintained accurate records of customer interactions & transactions.

• Provide personalized service to build relationships with customers.

• Respond to customer inquires regarding products, pricing & availability.

K Electric office Karachi, Pakistan

Customer Care Representative

• Answered customer inquires over the phone & via email.

• Provided accurate, valid & complete information to customer.

• Resolved customer complaints promptly & professionally.

• Built sustainable relationship of trust through open communication with customers.

• Followed up on customer inquires not immediately resolved by providing timely updates on the status of their requests. 06/2022

–

05/2023

National Bank of Pakistan Karachi, Pakistan

Customer Service Representative

• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Developed strong relationships with customers by providing personalized assistance & support.

• Remained clam & professional in streesful circumstances & effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product & consumer complaints.

01/2021

–

05/2022

Regent Plaza Hotel

Front Desk Agent

• Welcome guest in a friendly, prompt & professional manner.

• Check guest in, issues room keys, provide information on hotel services and room location.

• Ensure required identification is taken from guest at check-in that align with local legislative requirements.

• Answer phones in a prompt & courteous manner

• Up-sell rooms where possible to maximize revenue.

• Answer, record & process all guest calls, messages, request, questions or concerns.

• Record guest preferences in the system

• Check guest out, including resolving any late or disputed charges.

• Issue, control & release guest safe-deposit boxed in line with the hotel procedure.

• Take action to solve guest problems/ complaints using appropriate service recovery guidelines.

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests etc.

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Education

01-2022

01-2018

Bachelor of Science in Ecommernce

KASB Institute of Technology, Karachi, Pakistan

High School Diploma

Faculty of Science & Commerce College, Karachi, Pakistan

Contact this candidate