Patient Care Coordinator
Resume:
Connor Guin
Clayton, NC *****
ad3c6a@r.postjobfree.com
Proactive, responsible, and office administrator with proven track record of handling incoming and outgoing communications. Personable relationship manager with ease liaising with clients. Authorized to work in the US for any employer
Work Experience
Medical Office Coordinator
One80 Counseling - Raleigh, NC
September 2023 to Present
Serves as an office receptionist greeting visitors and answering the telephone. Providing information and referring calls and visitors to appropriate staff. Interview patients to obtain financial, social, and medical information for admission and billing purposes.
Patient Care Coordinator
Kildaire Family and Cosmetic Dentistry - Cary, NC
November 2020 to December 2022
Performed account management, including patient registration using practice management software and all steps necessary to create a patient record. Reviewed and maintained patient accounts accurately. Understood the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts.) Understood and implemented patient flow process, including registration process. Performed patient management, including check in and check out procedures; assisting other departments as needed. Managed incoming phone calls and delivered and returned messages.
Patient Care Coordinator
Cary Family Dental - Cary, NC
September 2018 to November 2020
Facilitated the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment. This included ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.
Education
Bachelor's degree in Behavioral Health and Social Sciences with a minor in Child Development
North Carolina Central University - Durham, NC
January 2022 to Present
Skills
• Medical Office Experience
• Medical Scheduling
• Office Administration
• Insurance Verification
• Patient Care
• Medical Coding
• Medical Records
• Medical Billing
• Phone Etiquette
• EMR Systems
• Multi-line Phone Systems
• Triage
• Data Entry
• HIPAA
• Medical Terminology
• Customer service
• Front desk
• Account management
Languages
• English - Fluent
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