Devoted and enthusiastic Childcare Director offering over 20 years of experience caring for children while managing and designing programs to ensure growth for the children, teachers, families and communities served. Adept at managing, training, teaching, promoting, supporting and empowering teachers and staff while ensuring a safe and nurturing environment for children. Specialize in the daily management operations of a not-for-profit childcare center in addition to fundraising efforts to ensure program sustainability.

CUSTOMER SERVICE EXPERIENCE

●SPECTRUM/CHARTER -February 2022-present.

Residential Retention Agent: Retain existing customers from disconnecting while retaining and upselling core products.

■Establish and maintain a high level customer satisfaction, professionalism, and courtesy.

■Respond to inbound retention calls promptly and efficiently.

■Answer questions pertaining to billing inquiries, pricing, and packaging of products and services.

SUMMARY OF QUALIFICATIONS

●Team Building & Leadership: Proven ability in hiring, training and coaching teachers and staff to ensure achievement of projected organization objectives.

●Program Management: Extensive knowledge of current childcare principles and practices as well as child development standards. Fundraising and annual budget management up to or exceeding $1million.

●Client Relationship Management: Highly prominent success in fostering, building, and nurturing relationships with established and newly acquired internal and external stakeholders, vendors and families.

●Key Strengths: Expert in cross-functional department collaboration across all levels of an organization. Fundamentally strong in communication, project management, event management, business process improvement, client relationship management, and customer service relations.

ACCOMPLISHMENTS

●Maintained NAEYC accreditation since 2003

●Maintained 98% or better Compliance History with the NC Division of Child Development and Early Care.

●Lowered the attrition rate in order to ensure stability and consistency across the organization.

●Maintained Revenue and funding increases yearly that allowed for sustainability program growth.

●Provided ongoing leadership, coaching and professional develop to administrative and operational staff to ensure that program goals were met each year.

●Maintained 100% customer satisfaction rating.

● Oversaw the Implementation of the relocation plan: including participation in the design, reconstruction, determined and managed adherence to project budget, ensured state licensing adherence and guidelines, and transference of the program to new location.

EXPERIENCE

The Learning Collaborative

Executive Director January 2001 to Present

●Formerly Seigle Avenue Preschool Cooperative

●Assured compliance with city and state licensing requirements and regulatory requirements

●Served as the community leader while maintaining records of child observations and evaluations and reporting them as necessary as well as using the findings to develop program curriculum as well as staff development workshops to ensure above quality educational offerings were provided to all program participants

●Conducted teacher evaluations and assisted teachers in setting and achieving progressive goals

●Supported Development Director in securing grants and fundraising then managing program finances taking full advantage of all funds received according to rules and regulations set forth by the state, funding organizations and program bylaws. Funds raised and budgeted averaged $1 million annually

Prekindergarten Teacher (Seigle Avenue Preschool Coop) August 1999-2001

●Maintained classroom records, cleanliness, and orderliness while presenting lessons in a comprehensive manner facilitating individualized instruction to all students by promoting interactive learning

●Collaborated with other teachers, program staff and liaised with parents reporting daily activities and observations

●Planned, designed and implemented lessons, activities, and assessments that promoted and enforced the social, physical, and intellectual growth of children

Bright Horizons Child Care

Childcare Center Director 1995-1997

●Operated and managed center in accordance with company financial guidelines as well as city and state quality regulations and licensing standards

●Hired, trained, and supervised teachers and other staff

●Assisted teachers with the weekly development and execution of the curriculum and program activities

●Purchased supplies, equipment, food and other materials necessary for program operations

●Executed marketing plan (both internal and external) necessary to maintain desired enrollment

●Ensured a safe environment for the children in our care

EDUCATION

The University of North Carolina at Greensboro

Bachelor of Science, Early Childhood Development

The University of NC at Charlotte

Birth – Kindergarten targeted coursework

Johnson C Smith University, Metropolitan College

Business Marketing Certificate

Management Leadership Certificate

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