ADRIANA HARVEY

****-*** ******* **** **, North York, ON M3A 3A8

647-***-****

ad3c5v@r.postjobfree.com

Hard-working conscientious, dedicated individual with excellent customer service and administrative skills. Have numerous years of experience in call center environments. Possess great judgement with strong problem-solving and decision-making skills. Capable of developing and executing strategic goals with great attention to detail, able to work under demanding and high pressure conditions, excellent communication and interpersonal skills.

WORK EXPERIENCE

CMC GLOBAL CONNECT Answering Service 1994-2012

Manager, Front End Operations

Hired, trained and managed staff to provide superior customer service to clients in various industries including Real Estate, Property Management, Doctors and Lawyers.

Updated, maintained an efficient client data base on monthly and daily basis in order to provide reports to clients when requested

Assisted with quality and damage control

Monitored for quality assurance of staff providing feedback to employees on the outcome of their conversations

FEDERAL CASH AND CARRY 1992-1994

Cashier

Provided exceptional customer service to business owners who purchased merchandise for their stores

Stocked shelves and provided in depth inventory reports to manager

Operated cash register, processed sales and refund transactions

Store Manager

Opened/closed store, managed cash levels and administrated daily reports

Ensured daily and weekly sales quotas were met

Audited inventory monthly to minimize shrinkage

Trained staff to provide excellent customer service and be aware of loss prevention strategies

EDUCATION

YORK HUMBER SECONDARY SCHOOL: Completed OSSD 1979-1983

GEORGE BROWN COLLEGE: Completed Early Childhood Diploma 1983-1985

Adriana Harvey

1806-100 Graydon Hall Dr

North York, ON

M3A 3A8

647-***-****

ad3c5v@r.postjobfree.com

Dear Hiring Manager,

I am highly interested in a position with your company. Given my numerous years of experience within environments that demand excellent customer service, and interpersonal skills, I am confident that my credentials will meet your expectations and be an asset to your establishment.

Please find enclosed my resume for your viewing purposes. Look forward to meeting with you to further discuss my qualifications. Again, thank you for your consideration.

Sincerely,

Adriana Harvey

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