Deborah B. Battle

**** ******* *****, **

Conyers, GA 30013

404-***-**** (Cell)

Email: ad3c5f@r.postjobfree.com

Experience:

iCap Realty Advisors October 2011-February 2014

Atlanta, GA

Servicing Analyst

Assisting the Servicing Manager with the daily servicing responsibilities required in the servicing commercial loan portfolios for our seventeen correspondents. Process and complete daily loan servicing inquiries from our borrowers (such as payment questions, lease approval inquiries, amortization schedule request, etc.), collections of Insurance information and Insurance Reviews, UCC renewals, and working with our servicing system FICS, to assist with new loan set up, investor reporting, document scanning and all aspect of the tracking our loan portfolios. Assist with the transaction of loans we are currently co-servicing to full servicing by Q10 iCap Realty Advisors (i.e. welcome letters, cashiering, updating FICS, and escrow monitoring). Assist collecting Yearend Financials, Rent Rolls, monthly occupancy updates and Analysis needed by Lenders.

Consulting (Residential Servicing in Detroit, MI) February 2010- September 2011

Customer Service Research – Assist both internal and external customers with their questions and concerns via telephone, email, faxes and mail. Provide accurate communication of knowledge to customers. Research misapplied payments, escrow analysis and late fees. Review ARM adjustment calculations.

Capmark (formerly GMACCM) July 2003- September 2009

Atlanta, GA

Senior CRM/Relationship Manager

Management Oversight – Manage a group of seven employees responsible for the daily servicing of 5200 Commercial loans totaling over $20 billion in commercial real estate. Responsible for building relations with internal and external customers to help facilitate solutions for the borrowers and investors. Utilize and create reports to monitor assets and employee’s work performance. Monitor default loans and calculate default interest. Monitor surveillance fee invoices and calculate fees in order to bill borrowers in each securitization accordingly. Resolve ancillary fees and late charge disputes. Resolved complex issues and problems generated by telephone calls or correspondence from borrowers (i.e. delinquent payments, account balances, reserve requests, late fees, and payoffs). Coach employees on how to manage and improve work processes efficiently and effectively.

Senior Client Relations Manager

Act as a liaison for the Borrower by being the primary contact between the borrower and the Loan Administration Group, Trustees and Rating Agencies when applicable. Administer a portfolio of servicing assets within a defined portfolio. Duties and responsibilities consist of addressing and responding promptly to inquiries from borrowers including but not limited to monthly payments, payoff statements,, cash management loans, satisfactions, reserve requests, ARM adjustments calculations, taxes, insurance, escrow analysis, late charges, lease approvals and insurance loss drafts. Manage and provide solutions to all escalated and complex issues received from special borrowers.

Capmark Service (formerly AMRESCO Services, L.P.) March 2000-July 2003

Assistant Servicing Manager

Management Oversight – Directed servicing team (12 employees) in all areas of commercial loan servicing. Responsible for proper servicing of loans in accordance with the PSA )Pool Servicing Agreement). Managed and monitored various special projects, measurement and management reports. Assisted Servicing Manager with servicing daily operations. Assisted the Conversion Department with boarding adjustable rates and cash managed loans. Provided quality customer service to internal and external customers.

Senior Team Member

Special Projects – Assisted on developing procedures for collecting late charges, collection calls, default interest, and seasonality reserves. Completed various servicing manager’s job duties and functions as assigned. Assisted our client, CDC, with substitutions and buyouts for the FASIT portfolio. Calculated occupancy percentages and average rents from the rent rolls as requested.

Cash Management – Reviewed loan documents for servicing requirements in order to prepare payment schedules for LaSalle Bank and the borrower. Monitored transfer of funds from LaSalle Bank, First Union, and several other Cash Collateral Agents. Communicated with LaSalle Bank and borrower regarding any shortfalls. Reconciled McCracken balances with the bank statements received monthly from LaSalle and First Union. Request transfer of funds for escrow and reserve disbursements. Reconciled cash flow/bank statements, directed transfer/sweep of excess cash flow to appropriate entities, and calculated monthly reserve constants using borrowers operating statements.

Payment Processing & Collections – Posted payments from suspense and wires and manually posted interest on escrow and reserves. Researched misapplied funds and provided revised posting instructions. Created miscellaneous fee and expense receivables and updated receivables for default interest. Researched suspense and held check reports to determine how to clear and post items. Researched McCracken day end reports to help resolve exception items. Collected delinquent commercial loan payments and send default letters and notices when applicable. Researched and resolve if late fees should be collected or waived. Trained and advised other departments on preparing potential advance reports.

Master Servicing & ARMS – Performed sub-servicers audits. Ensured the servicers that the PSA was followed by posting payments, interest rates and servicing fees were calculated correctly. Verified payoffs for the sub-servicers. Assisted with monthly processing of interest rate and payment changes for adjustable rate mortgages.

Payoffs – Researched and interpreted complex loan documents in order to determine if a loan could prepay or if any penalties were applicable. Calculated payoff quotes and submitted for internal and external approval.

AMRESCO Services L.P (formerly EQ Services, Inc.) October 1993 – March 2000

Atlanta, GA

Senior Collector Mortgage Servicing Associate

Collections – Collected delinquent payments on commercial loans. Telephoned the borrowers regarding past due payments and followed up by sending collection letters and notices. Negotiated both verbal and written short-term repayment plans to help borrowers bring their loans to a current status. Reported delinquency status to private investors, special services, and asset managers. Researched accounts for misapplied payments and late fees. Managed Late Fee Project to collect outstanding late fees for the company. Assisted training department with developing collection procedures.

Education:

North Fulton High School – 1981

Dekalb Community College – 1980/1982

Kennesaw State – 2010 – Phlebotomy Certification

Training/Industry Classes:

Penn State Leadership Development

Six Sigma

Steven Covey

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