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Customer Service Team Leader

Location:
Al Dafna, Qatar
Posted:
February 04, 2024

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Resume:

PROFESSIONAL

SUMMARY

WORK HISTORY

ZALINA MAGAMEDOVA

■ Doha, Qatar ■ +974-******** ■ ad3c52@r.postjobfree.com ■ Nationality: Uzbekistan ■ Dedicated team leader highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Detail-oriented and efficient, with strengths in marketing and customer service. LULULEMON

STORE MANAGER 09/2022 to 12/2023

lululemon, Doha, Qatar

Accountable for every aspect of the retail store performance, ensuring that all areas of the store are engaged, achieving key results, and the store is delivering world-class guest experience

• Managed omni-channels, b2b and partnerships

• Established and increased brand awareness

Managed the store's hiring, supported ongoing learning and development of all team members

Led an exceptional customer experience, directed in-store team members, addressing emergent issues, including customer escalations and urgent requests

Drove overall store visual merchandising, product strategy, including product escalations and special orders

Managed sell-through by monitoring product levels, ensuring accuracy of inventory counts, and organizing product deliveries in line with visual merchandising strategy

Took responsibility in yearly budget and monthly sales planning, expenses and external payments.

Led regular staff performance reviews to provide guidance and support for individual development.

Monitored stock levels and wrote timely order supply requests to replenish merchandise.

Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.

COMMUNITY AND MARKETING LEAD 11/2016 to 09/2022

lululemon

Established and managed local key relationships with sport and fitness organizations, studio owners and athletes

• Attended, supported, or hosted local and regional community events Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.

Advised clients on optimum mix of products and distribution channels for greatest success.

• Managed multi-channel advertising campaigns to support sales objectives. Organised marketing plans and programmes to best support business growth and development.

• Brainstormed ideas with clients and stakeholders to maximise project potential. SKILLS

EDUCATION

COURSES

Crafted campaigns using market understanding, consumer analysis, and advertising psychology.

• Leveraged market and competitor data to identify market opportunities and gaps.

• Developed holistic advertising strategies to achieve revenue and awareness goals.

• Maximised media coverage through tactical planning and communications. SALES ASSOCIATE 09/2013 to 09/2016

Temperley London, Salam

Delivered exceptional service to shoppers that results in repeat visits and long-term brand loyalty

• Maintained a tidy shopping environment and luxury experience

• Increased brand awareness

• Executed purchases, returns and daily sales reports Restocked and organized merchandise on the shop floor, worked on VM based on brand standards and market requirements

Worked closely with top clients by providing unique needs through deep brand knowledge and styling.

FASHION DESIGNER 03/2009 to 06/2013

Bukhara Fashion Theatre

• Worked on creating unique pieces by producing designs by hand

• Created mood boards, selected, and bought all the necessary tools and materials

• Worked on fashion shows and photoshoots organization

• Presented designs to the clients.

• Leadership and people management

• Customer relationship management

• Loss prevention and Inventory control

• POS system expertise

• Employee coaching and mentorship

• Store budget management

• Visual merchandising expertise

• Social media engagement

• Promotions planning skills

• Campaign planning

Relationship building and communication

skills

• Sales strategies

• Digital community engagement

• Market research expertise

• Special events planning

• Creative and innovative

• Digital marketing and E-commerce

• Business case development

Diploma: Fashion Design

Uzbekistan

• E-commerce

• Business Continuity Management

• Strategic Marketing



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