David Underwood

**** ****** ***** ● Antioch, TN ● 37013 ● 615-***-****

ad3c4g@r.postjobfree.com

Experience

ASI/Progressive Home, Senior Adjuster/Team Leader (December 2018-February 2023)

●Lead on average 10 property adjusters

●Coordinate with Catastrophe Team

●Lead team of mitigation reviewers

●Oversight on multiple projects - Manufactured Homes, Equipment Breakdown, Trauma Claims

Allstate, Team Lead II / Authority Consultant (August 2015 – December 2018)

●Lead direct report team through claim handling and customer experience

●Address customer and Department of Insurance concerns

●Reviews authority level requests

●Oversight of Good Hands Repair Network

●Coordinate with Catastrophe Team

●Oversight of Subrogation Department for Region

●Lead direct report team of process handlers using performance management to improve exceptional customer service and supportive work environment

Allstate, Operation Performance Leader (June 2015 – August 2015)

●Lead direct report team of process handlers using performance management to improve exceptional customer service and supportive work environment

●Prepare and evaluate monthly and daily reports for corporate compliance

●Manage time keeping

Allstate, Claim Service Analysis (August 2011-June 2015)

●Evaluate and coordinating non-preferred vendor mitigation estimates

●Back-up role for evaluating and coordinating preferred vendor program

●Coordinate inside property claim handling and using Xactimate

●Numerous training opportunities with different area of the business, CPL, Auto, Agent, Sales, Training

Music City Motorplex, Track/Operations Director (September 2007-May 2008); Director of Public Relations (September 2004 – September 2007)

●Develop minute by minute schedules of all events

●Coordinate all on-track activities

●Develop, plan, and manage numerous events

●Manage all employees (100 event)

●Develop and coordinate marketing plans

●Managed numerous corporate and personal sales accounts

●Develop media, public, and sponsor relations

●Build and manage numerous corporate and local accounts

●Coordinated all internal and external communication

Education/Certifications

●Associate in Claims(AIC); The Institutes; January 2014

●Associate in General Insurance(AINS); The Institutes; March 2014

●Associate in Personal Insurance(API); The Institutes; May 2014

●Xactimate Level 1 and Level 2 Certification

●Trauma Scene Remediation Technician, Restorative Science Academy(RSA); August 2014

●Mold Restoration Technician, Restorative Science Academy(RSA); September 2014

●Water Damage Restoration Technician(WRT); Institute of Inspection Cleaning and Restoration Certification(IICRC); March 2013

●Applied Structural Drying Technician(ASD); Institute of Inspection Cleaning and Restoration Certification(IICRC); April 2013

●Fire Smoke Restoration Technician(FRST); Institute of Inspection Cleaning and Restoration Certification(IICRC); March 2013

●Odor Control Technician(OCT); Institute of Inspection Cleaning and Restoration Certification(IICRC); December 2013

●Master of Business Administration; MBA; University of Phoenix;

July 2010

●Bachelor of Business Administration; BA; Middle Tennessee State University; December 2004

Skills

●Microsoft Word, PowerPoint, Excel, Outlook, Photo Shop, Xactimate/Xactanalysis/XactContents

●Written and verbal communication

●Salesforce Platform

●Dedication, determination, and hard work

●Restorative drying techniques

●Avaya Systems

Activities and Organizations

●Member of Institute of Inspection Cleaning Restoration Certification (IICRC)

●Member of Restorative Science Academy (RSA) Workshop

●Member of the International Social Fraternity, Pi Kappa Alpha, ΠKA

●Member of the National Marketing and Sales Fraternity, Pi Sigma Epsilon, ΠΣE

●Attended Numerous Promoter’s Workshops Through NASCAR

●Attended Numerous Leadership Workshops Through Burger King Corporation

●Participating in the Emerging Leader Program at Allstate Home Office 2014

●Participating in Leadership University with Allstate Southern Region

●2013 Distinguished Performance Award Winner – Claims

●2015 Allstate Change Champion

Contact this candidate