Customer Service Business Operations
Resume:
Robena Griffin
Greensboro, NC *****
**********@*******.***
Flexible Professional Seeking New Opportunities
Willing to relocate: Anywhere
Work Experience
Shift Manager
Panera Bread - Greensboro, NC
August 2019 to Present
• responsible for overseeing business operations,
• delegating tasks to team members and resolving problems that occur on their shift
• stocking inventory, balancing the cash register
• coordinating employee responsibilities to improve efficiency or customer service. Nutrition Ambassador
Cone Health - Greensboro, NC
January 2018 to February 2021
• Accountable for meal service for all patients on a daily basis.
• Responsibilities include obtaining patients' menu selection.
• Processing tray tickets and nourishments according to the patients' diet prescription.
• Accurately serving food and beverages to patients in accordance with diet.
• and verbally communicating patient concerns to clinical dietitian (education needs, inadequate meal consumption, etc.).
• Serves as the point of contact for patient care units. Caseworker
Guilford County Government Department of Social Services - Greensboro, NC September 2020 to November 2020
Interviewing clients
Processing applications
Education
Bachelor's in Human Development and Family Studies University of North Carolina at Greensboro - Greensboro, NC August 2017 to December 2019
Associate in General Studies
Forsyth Technical Community College - Winston-Salem, NC August 2015 to June 2016
High school diploma
Aurora High School - Aurora, NC
January 1994 to June 1996
Skills
• Microsoft Word (10+ years)
• Case Management (Less than 1 year)
• Supervising experience (5 years)
• Customer service (10+ years)
• Childhood development (Less than 1 year)
• Leadership
• Intake Experience
• Individual / Group Counseling
• Social Work
• Teaching
• Shift Management
• Conflict Management
Certifications and Licenses
ServSafe
Food Handler Certification
Assessments
Early childhood development — Completed
July 2021
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Assistant teacher at New Arrivals Institute
• Case work assistant at New Arrivals Institute
Contact this candidate