Luda Monroe

Georgia, USA

912-***-**** ad3c3j@r.postjobfree.com

Professional summary

An adept Customer Service Adviser experienced in resolving customer issues with empathy and efficiency. Excellent at communication and team support, committed to maintaining high service standards to enhance customer satisfaction and drive business growth. Skilled in handling challenging situations with professionalism.

Work history

Dec 2022 –

Dec 2023

Warehouse Operative Zero Seal Systems Ltd (Seighford, UK)

Process and pack customer orders accurately, adhering to specifications. Select items carefully, pack them meticulously, input data correctly, and generate dispatch labels for efficient order fulfilment.

May 2020 –

Dec 2022

Warehouse Operative JCB (Uttoxeter, UK)

Skilled in preparing chassis and heavy metals for painting, focusing on precise cleaning, priming, and safety. Duties included careful taping, drying metals after washing, and using cardboard to protect against paint spills.

May 2018 –

Jan 2020

Warehouse Operative iForce (Stafford, UK)

Skillfully managed customer returns at B&Q and Screwfix using "Smart" and "Rescue" systems, maintaining accuracy in high-volume tasks. Trained colleagues in these processes, showcasing strong communication skills. In the Goods Out office, efficiently coordinated client orders and dispatched pallets using scanner guns, ensuring meticulous paperwork management.

2012 –

2015

Customer Service Okinawa Hibachi and Sushi House (Georgia, USA)

Skillfully engages with clients from a variety of nationalities and diverse backgrounds, fostering a welcoming and inclusive environment.

Proficient in managing both large-scale events and more intimate gatherings, ensuring seamless coordination and exceptional service delivery.

Demonstrates outstanding organizational skills and motivation, particularly during peak periods. Maintains an in-depth understanding of all menu offerings, consistently exceeding customer expectations with knowledgeable and prompt service.

Key Achievements

Expertly resolved a wide range of customer inquiries and complaints, consistently receiving commendations for patience and empathy in handling challenging situations.

Developed and implemented innovative customer service strategies that significantly enhanced customer satisfaction and loyalty.

Established and nurtured lasting relationships with clients, leading to repeated business and numerous referrals.

Conducted comprehensive training sessions for new customer service representatives, focusing on soft skills and effective communication techniques, which improved team performance.

2009 –

2012

Customer Service McDonald's (Georgia, USA)

Expertise lies in ensuring excellent customer satisfaction, maintaining cash handling accuracy, while adapting to fast-paced retail environments. Strong communicator with excellent interpersonal skills. Always delivering a positive customer experience.

Managed a high-volume till, accurately processing transactions and maintaining balanced cash drawers to ensure efficient customer service.

Resolved customer enquiries and complaints, providing timely and empathetic solutions that enhanced customer satisfaction and loyalty.

Maintained a clean and organized work area, ensuring a welcoming and efficient environment for customers and colleagues alike.

Collaborated with team members to meet daily sales targets, contributing to a positive and productive team atmosphere.

Key Achievements

Elevated to Crew Trainer following proficient performance in initial roles as Server and Cashier.

Conducted comprehensive training for new staff in areas including financial transactions, culinary processes, utilization of computerized ordering systems, customer interaction etiquette, and maintenance of a clean and safe workplace.

2008 –

2016

Nanny Kennesaw - Georgia, USA

Provided full-time care for children aged three and above, ensuring their safety and managing their daily hygiene and transportation needs. My role also encompasses housekeeping and the preparation of nutritious family meals, catering to diverse dietary preferences.

Education

Certification in Airline Flight Attendant Training, The Airline Academy School (Florida, USA)

Hillgrove High School - Georgia, USA

Contact this candidate