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Customer Service Transfer Pricing

Location:
Bracknell, Bracknell Forest, United Kingdom
Posted:
February 04, 2024

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Jesu Mathew

Passport - United Kingdom

Contact - 078******** ad3c3h@r.postjobfree.com

Residence - Bracknell, Berkshire

CANDIDATE SUMMARY

• Analytical thinker to assess the ‘Route to Market’ costs

• Understanding of ‘Wholesale logistics model’ and Transfer Pricing

• Highly commercial with costing ability across multiple currencies

• Showed a strong attention to detail

• Managed several tasks and projects at the same time

• Worked independently and as part of a team

• Customer focused work ethic

• Efficient and accurate administrator

• Demonstrated excellent organizational skills

Education-

A -level equivalent, - 12th grade from Indian School, UAE - 1999 Bachelor of Arts – English Literature from India - 2002 Master of Business Administration (international Business) – from India - 2004 I.T SKILLS

• SAP

• Vendor payments using SAP – Coding, batching, and Scheduling

• Maintained Inco terms in SAP for Air Freight, Sea Freight and Road freight

• Good knowledge of MS Office, especially Excel

• Currently on Microsoft excel training with Udemy Academy online Dec – Jan 2

CAREER DETAILS

Quintex Systems

Business Operations Executive – Agency Contract

January 2024 onwards

• Execute installations, Surveys, service activities & breakdowns inc. arranging permits and providing RAMs, ordering parts for engineers for installs, repair and service checks etc

• Liaise with the production team to ensure equipment is ready in time for installs and call outs and availability of components and parts as stock availabity traces.

• Managing the maintenance contracts for all clients, obtaining purchase orders

• Raise Quotes to all customers and approvals on Quintex ERP systems (Protean) and customer portal system

• Communication maintained on regular basis and follow ups on Email and Teams call meetings with stakeholders

• Support on Customer service desk requirement and assists the Commercial Vendor manager on new contracts set up including term and licences packages defined for each different retail and hospitality related customers.

• Allocate monthly engineer schedules as per company’s set SOP.

• Reporting of weekly or monthly works of company’s scheduled works and data forecasts for next quarter

• Provide relevant documentation for all Quintex engery systems as Cheetah and Biofix contracts and licences terms including renewals set Manchester Metropolitan University

Software licensing Executive, Vendor procurement management team – (Agency Contract) March 2023 to August 2023

Software Licensing & I.T support-

• Act as the initial point of contact for all basic and routine activities relating to software and respond to basic service requests on behalf of the Vendor Mgmt. team

• Be responsible for managing recurrent software, handling software renewals upgrade release, key refresh schedules and information relating to software changes.

• Maintain software licensing documentation including licence contracts and publish software related information including certificates, key codes and other documentation to support internal and external stakeholders.

• Assist in the development and dissemination of software information for stakeholders across Computing Services and the University.

• Raise Purchase Orders in P2P software to suppliers of all new software purchases and renewals

• Assist the Business Continuity & Vendor manager with administration of the software budget ensuring all recharges are completed in a timely manner.

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• Utilise Software Assets Management Tools such as Cherwell to maintain accuracy of software deployments and facilitate compliance across the Computing Services software portfolio.

• Develop and maintain a detailed knowledge of the roles of other teams and individuals within Computing Services, as well as those outside Computing Services related to the relevant to software and know-how and from whom to elicit help.

Panasonic

Supply Chain & Logistics Coordinator (Short term role) October 2022 to November 2022

• Arrange booking slots with retail customers by calculating a pallet and load counts as per customers preferred method for bookings

• Monitor open bookings & arrange pre

• books of orders

• Arrange stock collection for customers who require booking

• Worked on SAP for order blocks, offers and final bookings

• Initiate customer for orders running late with follow up of warehouse and transportation team

• Worked with operational team for smooth productivity of business Honda Finance Europe (Agency contract)

Retail pricing Coordinator

March 2021 to July 2022

• Input of dealer rates and terms packages to system

• Assist with the preparation of dealer pricing reviews

• Maintain list of all rates and terms, and expiry dates

• Setup of campaign plans, and financial packages and provide related support to Honda dealers and their customers

• Assist with the production of Support Commission accruals as in month end support commission statements to all Honda dealers

• Assist with the preparation of monthly residual value data, and competitor analysis.

• Maintain dealer rates and contact details for third party finance calculators.

• Support the testing of the new core banking system- CALMS. Implemented new system to all Honda dealers and had a smooth migration of data from old system to new CALMS

• Assist with the documentation of new procedures.

• Liaised with Area operation managers, Finance and Marketing and New business teams for daily and smooth functioning of Honda finance

• Worked an Auto calculator for RV values on in house systems based on age of vehicle, term of finance, APR etc. Took a forecasted data of next 6 months based on previous months and years data for presentation to AOM’s for true value of RV’s. 4

Marks and Spencer (Short term agency contract)

Customer Service Administrator

January to February 2021

• Support the business in the smooth running of international export compliance

• Monitor and manage the export compliance mailbox

• Liaising with relevant stakeholders to co-ordinate accurate and timely exports and trouble-shoot issues.

• Meet all administrative deadlines to ensure exports are maximised.

• Working across suppliers & Franchise partners to ensure both routine and ah-hoc compliance activities are completed accurately & on time.

• Maintaining master data documentation and systems accurately across IT, supply chain & compliance.

• Ensure communication to franchise partners is timely, accurate, considered and issues are escalated where necessary.

Jonus Company Ltd

Projects administrator

Jan 2019 to Nov 2020

• Worked within the Project Management team ensuring tasks are detailed and on course

• Created internal and external project status reports

• Organisation of meetings and conference calls

• Taking minutes and ensuring action points are followed up

• Produced project plans and timeline

• Tracking and creating estimates for project work

• Liaised with Projects team and attending si

AAR international, Ashford

Logistics Administrator

October 2018 – December 2018 – Short term agency role

• Prepare and issue purchase, repair and work orders defining all relevant Contractual and specification details in accordance with official standards.

• Expedite orders with AAR US Office to ensure goods and services are supplied as requested and specified.

- Maintain the RFQ Tracker spreadsheet for Royal Netherlands Air Force

- Issue the Daily Status Report for purchases and repair orders to the Royal Netherlands Air Force

- Prepare customer quotations for purchase requirements in accordance with official standards.

- Effective strong working relationships with vendors, customers and other stakeholders.

Provide external customers with quotations from MABS Coventry and

• Maintain accuracy of Inventory Management and Order Processing system database.

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Jonus Ltd –Projects Administrator (UK based IT Consultancy) March 2015 – April 2018 Fixed Term Contract

• Worked within the Project Management team ensuring tasks are detailed and on course

• Created internal and external project status reports

• Organisation of meetings and conference calls

• Taking minutes and ensuring action points are followed up

• Produced project plans and timeline

• Tracking and creating estimates for project work

• Liaised with Projects team and attending site meetings

• Type correspondence, compile data for expense and statistical reports

• Coordinate space and office organization; maintaining paper and electronic files. Arab Business Centre (Dubai based Company) Logistics Coordinator November 2010 – October 2012

• Developed understanding of Transfer Pricing and ‘Wholesale’ sourcing model

• Assisted with coordinating third party equipment being shipped and transported worldwide ensuring all cargos are hauled timely meeting all shipping deadlines

• Sourced new suppliers globally ensuring routes and schedules used are efficient and cost effective

• Renegotiated terms with existing suppliers to remain competitive

• Assisted with obtaining quotes and raising customer and purchase orders

• Followed up effectively on all consignments and resolve queries immediately as they happen

• Provided excellent transport service for all third-party needs Johnson & Johnson (Sunbury)

Logistics Coordinator - November 2009 – April 2010

• Managed the flow of inventory between Vendor and Distribution centres

• Forecast of DC receipts, inventory, cover & deliveries.

• Supported outbound Logistics coordinator to Understand frequency of outbound deliveries to store ensure setting accurate outbound flow forecasts

• Managed weekly updates with the supply chain team to resolve any goods receipt issues

• Regular communication with the Buying and Planning teams to report changes in originally planned In-DC dates.

• Managed and communicate Excess stock returns, ensuring compliance from the Buying and Wholesale teams

DHL (Colnbrook)

Logistics coordinator

September 2008 – October 2009

• Processed Road domestic movements through courier movements via DHL portal

• Processed web booking from customers

• Interacted with the customers and built-up good relationship

• Worked closely with transport and warehouse teams

• Invoicing using SAP

• Resolved accounting queries related to payments

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