PAULINE ANANI

Tel: +233********* / +233*********

Email: ad3c2j@r.postjobfree.com

LinkedIn URL: https://www.linkedin.com/in/pauline-anani-68ab761ab IT OFFICER/ADMINISTRATIVE ASSISTANT/CUSTOMER CARE REPRESENTATIVE Highly motivated IT professional with a Bachelor’s Degree seeking a challenging position in IT or Customer Support. Passionate about problem solving with a commitment to providing excellent customer service and ensuring customer satisfaction. Eager to utilize skills and knowledge to contribute to a dynamic team. EDUCATION

GHANA TECHNOLOGY UNIVERSITY COLLEGE Jan 2015 – August 2019

(BSc. Information Technology)

EXPERIENCE

VOLTA RIVER AUTHORITY (Client Services Representative/IT Personnel- Intern) April-August 2017 Assisted in training employees on the Office 365 suite as well as assistance in troubleshooting computers, terminated new network cables to replaced old ones and repaired faulty network ports. CENTRE FOR OPTOMETRY AND RESEARCH ANALYSIS-COPTRA (Administrative Assistant/IT Personnel) January- May 2018

Scheduled appointments for patients, called patients after appointments for feedback on services rendered, scheduled outreaches for the optometrist, record keeping as well as any other duties assigned. Digitalized the organization by creating a database for items in stock (paperless system) as well as patient details thereby cutting expenditure on paper by 70%.

ATIDZIVE R/C BASIC SCHOOL, Atidzive (IT Teacher - National Service Personnel) August 2018-August 2019 Maintained computer systems used for computer tutorials including troubleshooting and also fixing hardware related issues of all computers in the community library, trained 20+ teachers to use tech tools effectively, reducing lesson preparation time from 8 to 4 hours in 8 weeks, improved student performance scores by 27% in 8 months, leading to a successful course completion, improved student test scores by 30% in 6 months, through innovative lesson plans, trained over 2000 students in IT skills in 6 months, increasing test scores by 15%. OFFICE OF THE RECEIVER, 23 SAVINGS AND LOANS AND FINANCE HOUSE COMPANIES

(Consultant/Customer Service Representative) August 2019-August 2021 Assisted customers in filling proof of debt forms and validated customers’ information, took stock of defunct bank assets and cash in vault, called affected customers and gave them new account numbers thereby enabling them obtain their locked up funds, reporting when a customer had been under or overpaid, loan recovery, taking attendance of retained staff and security personnel and designed documents needed to be filled by reps for submission to the head office as well as any other duties assigned. GHANA STATISTICAL SERVICE- POPULATION AND HOUSING CENSUS (District IT Officer) April-August 2021 Trained trainers, supervisors and enumerators on how to use tablets to conduct census exercise, received tablets at district center and checked if the number of tablets was the same as number stated on the boxes they were in, checked tablets to ensure that they were in good condition and also had all the needed resources on them(uploaded resources unto tablets that had certain resources absent), on site and remote troubleshooting of tablets, replaced cracked and faulty tablets with contingency tablets and made reports, cleared all census officers by collecting all tablets and ensuring they were returned with no fault and all accessories intact at the end of the exercise and handed over to the Regional IT officers for clearance. WORLD UNIVERSITY SERVICE OF CANADA (Volunteer IT Support Advisor, Artisans Association of Ghana) June 2022- March 2023

Negotiated and forged strong partnership deals with construction companies which resulted in the employment of over 100 artisans, managed the social media accounts of the organization by actively updating with current and engaging content which led to an increase in followers and subscribers. Reduced the association's environmental footprint at the workplace by training staff on sharing documents and disseminating information both internally and externally using paperless means thereby reducing the use of paper by 90%. Conducted training for staff on using bulk SMS to disseminate information to all its members which resulted in an 80% reduction in the association's spending on airtime. AVAILABLE FOR RELOCATION & TRAVEL