Customer Service Issue Resolution

Pascual Gomez

432-***-**** ***************@*****.*** Monahans, Texas 79756

SKILLS

Cdl hazmat driver

Flatbed

Vac truck

Belly dump

End dump

Low boy

Logistics Data Analysis

Vehicle Inspection

Worker Supervision

Issue Resolution

Verbal and Written Communication

Time Management

Customer Service

Work Planning and Prioritization

Fleet Inspections

Recruiting and Interviewing

Inventory Management

Vehicle Flow Monitoring

Relationship Building

Schedule Management

Work Process Analysis

Implementing Safety Programs

Safety Documentation and Materials

Fire and Safety Guidance

Safety Training

Site Visits

Incident Reporting

Safety Risk Assessment

Vehicle Safety

Site Auditing

Staff Training and Mentoring

Good Work Ethic

Data Management

PPE Use

Computer Skills

People Skills

Microsoft Office

Supervision & Leadership

US Navy Veteran

EXPERIENCE

Driver/Truck Manager/Safety Manager, ML Construction, April 2020-Present

Barstow, Tx

Consistently met company and department objectives within budget and time constraints.

Established strategies to address changing market environments and Internet technology.

Handled departmental scheduling to maintain proper staffing for shifts.

Identified opportunities to reduce cost and improve productivity.

Supervised staff of 20 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.

Implemented on-the-job training activities to cross-train employees on various tasks.

Created policies and procedures to inform and educate personnel on logistics activities.

Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.

Directed investigations to verify and resolve customer or shipper complaints.

Recruited top talent through interviews and personnel recommendations.

Created and enforced policies and procedures for entire logistics team.

Monitored spending to ensure that expenses are consistent with approved budgets.

Analyzed operational performance and implemented plans to achieve organizational and financial goals.

Cdl driver

Driver/Safety Supervisor, ML & LL CONSTRUCTION INC, January 2017-June 2022

Barstow, Tx

Conducted safety and hazard inspections of work sites.

Managed environmental health and safety programs.

Identified key processes within company that could be improved by implementing safety procedures.

Trained and assisted employees in use of personal protective equipment and communicated safety requirements.

Developed basic working knowledge of company's HSE standards, programs and goals to maintain compliant site operations.

Supervised main work areas within company and removed debris to prevent accidents and mishaps.

Reported on key metrics and safety improvements in staff meetings, answering questions and providing insight.

Conducted company-wide training in safety procedures, delivering tailored documentation for future reference and review.

Reviewed records and staff position requirements to schedule employees for appropriate OSHA training.

Reviewed company practices and work processes to verify compliance with applicable regulations.

Monitored safety of construction activities, making on-site personnel protection top priority.

Coached management teams on developing safety programs.

Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.

Held safety training and traffic safety instructional courses which led to marked improvements in safety culture across personnel groups.

Orchestrated and led occupational safety trend and current hazards analyses.

Coordinated fire drills on monthly basis for employees of every work shift.

Cdl driver

Driver/Field Supervisor, ML & LL CONSTRUCTION INC, July 2014-January 2017

Barstow, Tx

Implemented proactive adjustments to work by evaluating current performance and progress with critical eye.

Monitored timelines, set up order of operations and managed field schedules.

Resolved customer issues and built strong, productive relationships with project stakeholders.

Developed successful resolutions for issues that arose during field operations.

Completed projects milestones on time by keeping team members on task and operating with efficiency.

Kept internal and vendor operations in full environmental, health, safety and regulatory compliance.

Maintained positive vendor relationships and open lines of communication to enable resource availability.

Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.

Trained and monitored employees to teach daily tasks and improve performance.

Prepared and planned worksites to help jobs run smoothly.

Reported project progress, site problems and labor status to supervisors.

Cdl driver

Driver, ML & LL CONSTRUCTION INC, June 2012-July 2014

Barstow, Tx

Delivered goods and services to customers on time and in excellent condition.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Drove trucks to and from job sites to deliver supplies.

Achieved consistently high customer scores due to exceptional service.

Documented daily mileage, gas and other data.

Verified loads against bill of lading to identify and correct discrepancies.

Performed pre-trip inspection checks and reported problems to supervisor.

Secured merchandise, avoiding damage during transportation.

Checked vehicle after shift for damage.

Coordinated with team members and remained flexible in work scheduling to meet service needs.

Demonstrated professional conduct with clients to deliver outstanding customer service.

Interacted with customers pleasantly to meet needs and drive satisfaction.

Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Loaded and unloaded merchandise efficiently to meet demanding route targets.

EDUCATION AND TRAINING

High School Diploma

Monahans High School, Monahans Tx, 1987

Cdl training, Stevens Transport and Halliburton

Hazmat training, BJ Chemical

Other driving jobs

Halliburton/Baroid, Bulk and flatbed. 2 years

E.L. Farmer, Flatbed. 2 years

BJ Chemical, chemical treater. 2 years

Eastex crude, oil hauler. year

Texas Energy, Vacuum truck. 1 years

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