BRYAN MICHAEL MATUSICH

**** ***** ******

Santa Clara, CA 95050

408-***-**** Cellular

email: ad3c28@r.postjobfree.com

SUMMARY:

Professional who is a self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player that is attentive to detail and produces quality results. A quick learner with a desire for continuous personal growth.

PROFESSIONAL EXPERIENCE:

Overhead Door Co of Santa Clara Valley

Scheduling Coordinator 2015-Current

Handles high volume of calls in fast pace environment

Work closely with technicians that are in the field

Complete work orders for the day

Receiving orders with UPS and Fed Ex

Work closely with manufactures

Advanced IPM Pest Mgmt 2013-2014

Technician

Checked on traps and disposable of rodents

Put out traps for rodents

Maintains financial accounts by processing customer adjustments

M.E Fox Company San Jose, Ca

Sales & Merchandising 2010-2012

Drove a high Rate of Sales productivity and customer service in my Designated territory

Maintains financial accounts in my designated territory

Oversaw high volume customer orders in a fast pace environment

Worked closely with customers and placing orders

Provided exemplary customer service/relationship management and consultative selling

Provided product, merchandise product

Placed POS and set up displays.

S&G Carpet, Cupertino, CA

Customer Service Representative 2004 - 2010

Assist customers in use and knowledge of types of flooring. Provide product education to customers during review of flooring products. Sell products to customers. Respond to inquiries from customers concerning installations and products. Assist in maintaining store cleanliness and organization of samples.

K.R. Anderson, Inc., Morgan Hill, CA

Inside Sales Representative/Warehouse Worker 1998 - 2004

Drove a high rate of sales productivity, average transaction and excellent customer service in my designated territory. Maintains financial accounts by processing customer adjustments.

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem.

selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Demonstrated strong interpersonal skills, product knowledge, selling techniques and maintaining sales floor presentation and visual standards. Oversaw high volume customer orders.

Provide exemplary customer service/relationship management and consultative selling.

Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.

Completes deliveries by driving truck or van to and from vendors. Prepared BOL for all shipments going out of the warehouse. Prepared all packing slips for shipments. (i.e. Fed Ex, UPS, Viking Freight Lines, etc.)

Worked closely with customer service representatives with outgoing and incoming orders. Responsible for getting tracking numbers to track packages from manufactures and or customers. Preparing all RMA’s for returning products to the warehouse.

COMPUTER SKILLS:

Proficient with Apple software and systems; Mac OS X; iOS 7; iPad, Safari; Microsoft Word, Excel, Outlook, PowerPoint; Office XP

EDUCATION:

West Valley College, Saratoga CA

1992- General Education

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