Maxine Anderson

Rockwall, Texas ***** 210-***-**** ad3c1s@r.postjobfree.com

STAFFING SCHEDULING COORDINATOR

Optimistic professional, improving workflow by optimizing processes, determining staffing needs, and incorporating feedback. Assess patient population per unit, schedule nurses and technicians, and train new team members. Enthusiastic coordinator, adept at creating positive team environment, resolving issues before escalation, and collaborating and communicating with employees. Skilled at elevating patient care by matching patients with the right providers.

Core Competencies

Scheduling Customer Service Written Communication Staffing Patient Registration Cross-functional Collaboration

Process Improvement Conflict Resolution Data Analysis Document Management Relationship Building

Microsoft Office (Word, Excel, Outlook, Teams)

PROFESSIONAL EXPERIENCE

UNIVERSITY HEALTH SYSTEM San Antonio, TX

Staffing Coordinator 11/2021 – Present

Collaborate with and support medical staff in overseeing departments and determining staffing needs. Ensure quality care for patients by assigning appropriate staff to area of need. Communicate with hospital faculty and staff and create and maintain staff scheduling records. Assist with new hire training.

Improved nursing schedule by adding extra technician and ensuring ability to take lunch breaks.

Elevated floor scheduling system and availability by designing worksheet for nurses to input schedule in advance.

Improved coordination and efficiency by securing two employees to create advanced schedule and another to complete daily staffing needs.

METHODIST HOSPITAL San Antonio, Texas

Staffing Coordinator 04/2015 – 11/2021

Appointed suitable employees to appropriate area, guaranteeing quality patient care. Coordinated with hospital faculty and staff and trained new team members. Produced and maintained records of staff scheduling. Partnered with medical staff and other hospitals within healthcare system in managing departments and establishing staffing needs. Assisted with the training of new team members.

Upgraded environment and streamlined decision-making by accommodating employee needs in relation to schedule and collaborating with nursing director to ensure approved requests.

Boosted scheduling transparency by developing process outlining acceptable scheduling accommodations for nurses.

Increased staffing satisfaction through two leaderships changes by matching productivity to leadership’s requirements, discussing established policies, and recommending scheduling changes.

Unit Secretary/Customer Care Representative 09/2011 – 04/2015

Ensured open line of communication between patients, staff, and physicians with efficiency and confidentiality. Answered phones and responded to unit correspondence. Conducted patient intake: verified patient insurance and logged information into system. Provided smooth transition for patients checking into unit.

Minimized errors in disseminating information to staff by interpreting physician’s handwritten notes to coordinate care and discharge plans.

Collaborated with healthcare team in code situation to ensure patients were safe, paperwork was completed, and orders were organized quickly.

Expedited physician orders more efficiently by adapting communication style to needs to ensure optimal results.

Nurses’ Assistant 05/2001 – 09/2011

Assisted patients with quality medical care, including taking vital signs, feeding patients, hygiene care (showers, bed bath, shaves, etc.), and patient ambulation.

EDUCATION AND CREDENTIALS

High School Diploma TIVOLI GARDENS HIGH SCHOOL – Kingston, Jamaica

Certified Nursing Assistant SPARTA NURSES’ AIDE ACADEMY – Montclair, NJ valid through 04/2015