Genesis Oneill Damudt

REFERENCES UPON REQUEST

Waterbury, CT

ad3c15@r.postjobfree.com

+1-203-***-****

In pursuit of an environment where I am able to learn new techniques and work with advanced opportunities while progressively focusing on excelling my talents and abilities, all while allowing me to grow in both my personal and professional experience. Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service

All-Star Transportation - Waterbury, CT

August 2023 to Present

• Learning the school bus transportation industry

• Speaking on the phone clearly and respectfully with customers and others

• Provide great customer service

• Friendly, pleasant phone voice and personality.

• Multi task under pressure .

• Learning skills at a fast pace .

• Follow All star work policies

• Bilingual

• Knowledge of Microsoft

• Working independently and collaboratively.

• Working under minimal supervision, self-motivated and team player.

• Provide scheduling/dispatch assignments.

• Coordinate assignment of buses.

• Assumes any duties delegated by Seymour location manager.

• May handle backup drivers and monitor duties

Customer Service Associate

The Home Depot - Waterbury, CT

February 2022 to Present

• Create a welcoming experience by authentically greeting, every guest every time.

• Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach.

• Welcome guests into self-checkout and provide assistance as needed.

• Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.

• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.

• Make the guest aware of current and upcoming brand launches, store activities, and events.

• Speak to the benefits of the Home Depot credit card / pro account with every guest and assist them through the application process.

• Understand and show guests how to use Wallet and the other features and offerings within the Home Depot App.

• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them.

• Attempt every return and follow register prompts, be empowered to make it right for the guest while following The Home Depot policies and procedures.

• Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following The Home Depot policies and procedures.

• Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests.

• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)

• Stock supplies during store open hours while being available for the guest.

• Say thank you after every guest interaction and be sure every guest leaves satisfied with their shopping experience.

• Demonstrate a culture of ethical conduct, safety, and compliance.

• All other duties based on business needs

Customer Service Guest Specialist

Unleashed by Petco - Waterbury, CT

September 2021 to March 2022

• Ensuring company goals and objectives are met

• Ensuring proper approval for customers discounts, returns, exchanges, and check out while sustaining a positive interaction with our customers

• Ensure a clean and disinfected safe workplace for both customers and fellow employees

• Train new hires on the company standards, policies and procedures

• Assist customers in the proper selection of products in accordance with their needs

• Ensuring all products are stocked, faced, and priced correctly

• Ensuring interest in all welfare, health, and proper handling of all animals

• Attaining all sale goals assigned in support of our company Assistant Manager

Speedway LLC - Newport News, VA

August 2019 to June 2021

• Opening and closing the store

• Ensuring all paperwork, deposits and inventory are correct prior to the start of a shift

• Ensuring company goals and objectives are met

• Ensuring proper approval for customers discounts, returns, exchanges, and check out while sustaining a positive interaction with our customers

• Ensure a clean and disinfected safe workplace for both customers and fellow employees

• Train new hires on the company standards, policies and procedures

• Assist customers in the proper selection of products in accordance with their needs

• Ensuring all products are stocked, faced, and priced correctly

• Attaining all sale goals assigned in support of our company

• Plan and prepare work schedules and coordinate daily assignments. Delegating tasks and following up when needed

• Manage cash and lottery processes

Assistant Bookkeeper

A&J Tax Service - Worcester, MA

January 2017 to April 2019

• General office skills including typing, managing filing, and other record-keeping systems

• Computerized bookkeeping and accounting system and database

• Communication with all clients on any questions or concerns

• Ensuring a pleasant experience with clients

• Ensuring company goals and objectives are met

• Ensure a clean and disinfected safe workplace for both customers and fellow employees

• Train new hires on the company standards, policies and procedures Education

Some College in Culinary Arts

QCC - West Boylston, MA

October 2018 to April 2019

High school diploma or GED

Skills

• Bilingual

• Microsoft Excel

• Microsoft Word

• Animal Handling

• Culinary Experience

• Bookkeeping

• Tax Experience

• Animal Care

• POS

• Pet Care

• Spanish

• Babysitting (7 years)

• Computer Skills

• Microsoft Powerpoint

• Microsoft Access

• Assistant Manager Experience

• Management

• Leadership

Languages

• English - Expert

• Spanish - Expert

Certifications and Licenses

ServSafe

October 2019 to September 2024

A food and beverage safety training and certificate program administered by the U.S National Restaurant Associastion.

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