Veterinary Practice Qa Specialist
Resume:
Marcelle Ward
Veterinary Data QA Specialist - Covetrus
*** ******** ** *******, ** 18974
******.********@*****.***
Work Experience
Veterinary Data QA Specialist
COVETRUS (formerly Henry Schein)
September 2012 to Present
●Responsible for developing, maintaining, and executing work instructions that validate data
●Extensive understanding of medical language and Veterinary Practice process
●Audit clinic records for products and services related to project need
●Manage time appropriately and prioritize between multiple projects
●Assign team members audit files to balance daily workload
●Communicate effectively with my remote team and company leadership
Hospital Administrator
DR PET FIXER
October 2011 to September 2012
●Recruited to join this practice to get their new business up and running from ground breaking to grand opening.
●Partnered with the practice owner to design and implement a physical therapy program.
●Created marketing materials and generated market research used to prospect new patients.
●Built relationships with equipment distributors, practice management software vendors and drug reps to maintain inventory and cost control.
●Created SOP manuals that we operated the business according to. Maintained all employee documentation, payroll records and schedules.
●Responsible for all aspects of inventory purchasing. Focused on lowering costs by implementing strategies to reduce waste on consumables.
Veterinary Technician/Physical Therapy Technician
BUCKS COUNTY VETS/BARC
January 2006 to September 2011
●Utilized my technical skills, my rehabilitation training, and excellent customer service ability in serving the public in extremely stressful situations
●Responsible for all rehabilitation patients, from setting up evaluation appointments, to implementing treatment and tracking progress or setbacks
●Responded to clients initial inquiries regarding the program, explained our services, which ultimately generated client commitment to the program
●Implemented treatment as determined by the doctor, and enjoyed exclusive client contact for the duration of their time in the program
●Managed all inventory related to the PT department as well as recommending, and selling the products we carried that would facilitate the patients recovery
●In addition to the rehabilitation center, I was in charge of hospitalized ER patients during the day, as well as answering phones, receiving deliveries, discharging patients, and updating invoices I was given a multitude of responsibilities because of my exceptional ability to juggle many things at once
Veterinary Technician
RICHBORO VETERINARY HOSPITAL
February 2002 to September 2010
●Assessed animals as they were presented for examinations and as the rotating surgical technician was responsible for all pre-op procedures, placing IV catheters, administering anesthesia, post-op nursing care, and all surgical pack/instrument sterilization. I also performed dental cleanings in this role.
●Obtained patient history and prepared the supplies needed for the Doctors. I drew the necessary blood from patients, and ran lab work as requested. I demonstrated strong proficiency in radiology and take pride in the techniques I’ve developed over the years.
●Consulted with clients on products we carried such as heartworm medications, flea preventative, and other relevant healthcare products
●Upsold optional services such as bloodwork, microchips, and grooming to bring additional revenue into the hospital.
Lead Surgical Technician
ARK ANIMAL HOSPITAL
September 1998 to April 2002
●Performed patient prep, pre-op measures, intubation, anesthesia, recovery and client communication regarding post operative care instructions
●Sterilized surgical packs and maintained patient charting
Veterinary Technician
NEWTOWN VETERINARY HOSPITAL
January 1995 to September 1998
●Focused on outpatient visits, and in patient treatment procedures
●Utilized skills such as IV catheter placement, phlebotomy, lab work, IV fluid therapy, X-rays etc
●Supported limited surgical assistance as needed
●Cross trained in front desk procedures and was able to use my technical knowledge when interacting with clients
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