Marcelle Ward

Veterinary Data QA Specialist - Covetrus

*** ******** ** *******, ** 18974

ad3c0e@r.postjobfree.com

267-***-****

Work Experience

Veterinary Data QA Specialist

COVETRUS (formerly Henry Schein)

September 2012 to Present

●Responsible for developing, maintaining, and executing work instructions that validate data

●Extensive understanding of medical language and Veterinary Practice process

●Audit clinic records for products and services related to project need

●Manage time appropriately and prioritize between multiple projects

●Assign team members audit files to balance daily workload

●Communicate effectively with my remote team and company leadership

Hospital Administrator

DR PET FIXER

October 2011 to September 2012

●Recruited to join this practice to get their new business up and running from ground breaking to grand opening.

●Partnered with the practice owner to design and implement a physical therapy program.

●Created marketing materials and generated market research used to prospect new patients.

●Built relationships with equipment distributors, practice management software vendors and drug reps to maintain inventory and cost control.

●Created SOP manuals that we operated the business according to. Maintained all employee documentation, payroll records and schedules.

●Responsible for all aspects of inventory purchasing. Focused on lowering costs by implementing strategies to reduce waste on consumables.

Veterinary Technician/Physical Therapy Technician

BUCKS COUNTY VETS/BARC

January 2006 to September 2011

●Utilized my technical skills, my rehabilitation training, and excellent customer service ability in serving the public in extremely stressful situations

●Responsible for all rehabilitation patients, from setting up evaluation appointments, to implementing treatment and tracking progress or setbacks

●Responded to clients initial inquiries regarding the program, explained our services, which ultimately generated client commitment to the program

●Implemented treatment as determined by the doctor, and enjoyed exclusive client contact for the duration of their time in the program

●Managed all inventory related to the PT department as well as recommending, and selling the products we carried that would facilitate the patients recovery

●In addition to the rehabilitation center, I was in charge of hospitalized ER patients during the day, as well as answering phones, receiving deliveries, discharging patients, and updating invoices I was given a multitude of responsibilities because of my exceptional ability to juggle many things at once

Veterinary Technician

RICHBORO VETERINARY HOSPITAL

February 2002 to September 2010

●Assessed animals as they were presented for examinations and as the rotating surgical technician was responsible for all pre-op procedures, placing IV catheters, administering anesthesia, post-op nursing care, and all surgical pack/instrument sterilization. I also performed dental cleanings in this role.

●Obtained patient history and prepared the supplies needed for the Doctors. I drew the necessary blood from patients, and ran lab work as requested. I demonstrated strong proficiency in radiology and take pride in the techniques I’ve developed over the years.

●Consulted with clients on products we carried such as heartworm medications, flea preventative, and other relevant healthcare products

●Upsold optional services such as bloodwork, microchips, and grooming to bring additional revenue into the hospital.

Lead Surgical Technician

ARK ANIMAL HOSPITAL

September 1998 to April 2002

●Performed patient prep, pre-op measures, intubation, anesthesia, recovery and client communication regarding post operative care instructions

●Sterilized surgical packs and maintained patient charting

Veterinary Technician

NEWTOWN VETERINARY HOSPITAL

January 1995 to September 1998

●Focused on outpatient visits, and in patient treatment procedures

●Utilized skills such as IV catheter placement, phlebotomy, lab work, IV fluid therapy, X-rays etc

●Supported limited surgical assistance as needed

●Cross trained in front desk procedures and was able to use my technical knowledge when interacting with clients

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