CURRICULUM VITAE OF SINEZIPHO TOM

PERSONAL DETAILS

Name : Sinezipho

Surname : Tom

Contact number : 071*******

Email address : ad3byz@r.postjobfree.com

Residential Address : Gugulethu Cape Town 7750

Date of Birth : 12 November 1994

ID number : 941**********

Gender : Female

Nationality : South African

Race : Black

Languages : English, IsiXhosa and IsiZulu

RELEVANT PROFESSIONAL EXPERIENCE

Position held : Call Center Associate

Company name : Web help

Duration : July 2020- Till date

• Managing inbound and outbound calls and respond to customer’s emails and live chats.

• Providing product recommendations to customers based on their needs and preferences.

• Handling customer complaints and provide solutions to ensure resolution of complaints.

• Meeting or exceed minimum performance standards outline in company policy Position held : Call Center Consultant

Company name : The Data Factory

Duration : March 2019 – July 2020

• Handled customer enquiries over the phone and by email.

• Managed and resolved member’s complaints.

• Captured and updated member’s information on internal system.

• Processed forms and applications.

Position held : School Administrator

Company name : Good Hope Christian Academy

Duration : March 2019 – July 2020

• Establishing and maintaining good relationships with parents, students, and staff.

• Preparing and submitting drafts of proposals, financial reports, and other documents.

• Answering phone calls phone calls taking messages.

• Organize a filing system for important and confidential company document KEY SKILLS

Telephone etiquette and excellent customer service skills.

Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and SharePoint.

Good interpersonal relations, confidentiality, organisational skills, filing and data capturing. EDUCATION

University : University of South Africa

Qualification : Bachelor of Education in Intermediate Phase Year Obtained : In progress

High School : Lamplough Senior Secondary School

Qualification : National Senior Certificate

Year Obtained : 2012

CERTIFICATES/ PROFESSIONAL TRAINING

Certificate : Excellent customer service and attendance Year : 2022

Organization : Young People At Work

Course : Basic Office Administration short course

Year obtained : 2022

Organization : Sell Direct

Course : Introduction to Contact Centre Technology Year obtained : 2019

REFERENCES

Name : Tasnien Canterbury

Relationship : Manager at

Company : Webhelp

Contact details : 067******* or ad3byz@r.postjobfree.com Name : Fezeka Siyongwana

Relationship : Colleague

Company : The Data Factory

Contact number : 073*******

Name : Sinovuyo Papu-

Relationship : Colleague

Company : Good Hope Christian Academy

Contact number : 082*******

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