Patricia Keefover Fleming

Cell phone: 706-***-****

ad3bxe@r.postjobfree.com

Senior-Level Guest Service Manager

Personal Accounts/ Guest Service/ Business Development/ General Operation/ Security Driving excellence in guest service fostering “above and beyond” mindset to maximize guest loyalty

Performance- driven Guest Service Manager with stellar record success leading teams and managing service operations delivering exceptional results while meeting the time- sensitive needs of the Texas Hot Workforce, CDA, TDFPS, private clients in the Texas markets. Combining broad-spectrum life experience with 11 years of hand on residential FDH 24-7. Respected, Hands-On manager who leads by example; a skilled coach in mentor who leverages strong communication skills to articulate and gain by in to achieve shared goals. Strong interpersonal skills and innate ability to relate to diverse personalities with emphasis on team leadership and development demonstrated leadership skills to drive groundbreaking concepts to revolutionize change initiatives the effect social work industry-wide while expanding operation revenues.

● Stradic and Creative Thinker with a solid background of delivering decisive, action driven administrative leadership. Demonstrated insight and proficiency developing and streamlining early innovation programs.

● Result Orientated, with proven capacity to accelerate growth and deliver substantial profits Catalyst for success with power capacity to build and create from concept.

● Performance Driven Team Leader with excellent interpersonal skills optimally utilizing all channels of communication to develop team momentum, and enthusiasm, and pride. Promote group harmony

Core leadership qualifications

● Strategic Business Planning & Development

● Excellent communication skills (verbal / written)

● New business development

● Problem identification/resolution

● Case management / support services

● Training / coaching /mentoring

● Cross functional team leadership

● General operating management

● tactical planning / leadership

● Strategic marketing and sales

● New venture in program startup / launch

● OSHA safety regulations

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Education

● William Shaw high school

● St.Petersburg Jr. College / Criminal Justice Institute CRC #35(1991) Professional Experience

● Burger king ( july 17,2019- current)

Assistant restaurant manager responsible for hiring new employees and training. Helping new employees develop standards set forth by burger king. Create a function schedule. Overseeing the quality and function of the restaurant at hand. Maintaining quality of food while keeping a quality of service in a high pace environment. Ordering and maintaining the stock. Responsible for the transmittable biweekly payroll. Maintaining labor, profit and loss.

● TGI Fridays(May 4, 2013- june 2019)

Assistant Manager responsible for training,lead Coaches, and MITs. Helping all new trainees develop to the standard set by Fridays service style to better the quality of the guest. Overseeing of staff in FOH and Bar. Maintains the countability of the staff through profits and guest satisfaction .

● Monkey & Monsters Playmates(2001-2011)

Director/ Owner ; Conceived, developed, and launched from the ground up an early- school intervention,work ethic programs that were concentrated with the federal food programs, Heart of Texas workforce, and TDFPS. Delivered innovative strategies and concepts to enhance the lives of more than 216 young lives that resulted in 60% going into the gifted program after kindergarten or the next time they entered school. Most children in the program tested higher than grade level in all subjects.

● Grandys(1994-2001)

Manager; Responsible for the daily operations of three stores in a region of 17 stores. One of the stores was a MIT store which required my oversight. I saw to P&L; inventory control ;receiving ;ordering ;delegating; training ;and evaluations.

● Pinellas County Sheriff's Department(1990-1994)

Detention deputy; Responsibilities included supervising of inmates, data input and retrieval, maintaining inmate records, location of inmates and coordinating inmate relocations to other facilities.

Certification

● Serv safe certification

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