Marcia Williams

Customer Service Representative

Milwaukee, WI 53216

ad3bx2@r.postjobfree.com

+1-414-***-****

Work Experience

Credit and Collections Analyst (Temp Position)

Veolia Environmental Services - Milwaukee, WI

November 2021 to April 2022

responsible for evaluating clients' account statements and financial transactions, analyzing their credit scores, and creating payment plans for outstanding debts. assist in handling account discrepancies and financial disputes, reaching out to financial institutions and clients to collect documents and necessary data for resolution processes. Update the clients' information on the database, analyze the terms of service of contracts, and respond to the customers' inquiries and concerns regarding their account status Clerical / Front Desk Receptionist (Temp Position) KMG Healthcare - Milwaukee, WI March

2021 to May 2021

Input data entry for Northwestern Mutual employees receiving the Covid-19 vaccine. Update patients demographics schedule for second dose of vaccine

Clerical / Front Desk Receptionist (Temp Position) QPS Employment Group - Milwaukee, WI

February 2021 to March 2021

Front desk receptionist forGRAEF. Answer

inbound calls

Office Assistant (Temp Position)

QPS Employment Group/ Lapham / Carver Park - Milwaukee, WI December 2020 to December 2020

Office assistant for a residential building Answer phones

Handle paperwork

Coordinate maintenance help for tenants as needed

Customer Service Representative

Infinity Healthcare - Milwaukee, WI August

2018 to March 2020

• Update members' insurance information

• Speak with claims adjuster to check eligibility of the member

• Answer and route incoming telephone calls appropriately and in a timely manner

• Accept credit card payments over the telephone

• Set-up payment arrangements per IHC billing guidelines

• Internet research for patient demographic information

• Handle bankruptcies, patient account review, and address change

• Process attorney requests for copies of statements

• Maintain knowledge of and compliance with all IHC policies and procedures Customer Service Call Center Representative

State Collection Service - West Allis, WI

February 2017 to August 2018

• Call center for Wheaton Franciscan Healthcare/Ascension

• Collection of hospital and physicians billing

• Receive payments and post amounts paid to customer accounts

• Locate and monitor overdue accounts, using computers and a variety of automated systems

• Work with customers to develop a solution that brings customer accounts to current status • Educate customers on potential solutions

• Use negotiation techniques necessary to solve the customers' delinquency status

• Provide highest level of customer service

Clerical / Front Desk Associate

Massage Envy - Wauwatosa, WI

September 2014 to February 2017

• Answer phone calls

• Set and check members and guests in and out for appointments

• Greet members and guests upon arrival

• Promote the Wellness Program

• Re-engage inactive members

• Keep management apprised of member concerns and following manager's policies, procedures and direction

• Uphold the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy • Stay updated on retail products and promotions

• Recognize and support team goals and creating and maintain positive relationships with team members Education

HS Diploma in Medical assistant Jones

Metropolitan HS - Chicago, IL October 1989 to

May 1991

Skills

• Customer service (5 years)

• Collection (3 years)

• Alphanumeric data entry (3 years)

• Data entry (5 years)

• Typing

• 60 wpm (5 years)

• Healthcare (3 years)

• Satisfaction

• Excel

• Outlook

• Ms word

• Word

• Alphanumeric (5 years)

• Customer Care (5 years)

• Call Center (3 years)

• CSR (3 years)

• Customer Support

• Microsoft Excel (5 years)

• Microsoft Word (5 years)

• Microsoft Outlook (5 years)

• Epic (2 years)

• Insurance Verification (2 years)

• Microsoft Office

• Yardi System (Less than 1 year)

• Multi-line phone systems

• English

• Credit Analysis

• Research

Certifications and Licenses

Epic system

February 2017 to May 2021

Inputting demographics in Epic for employees that received the Covid-19 vaccine. Assessments

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Protecting patient privacy — Proficient

October 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Medical receptionist skills — Proficient

January 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Filing & organization — Proficient

June 2021

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SUMMARY OF SKILLS:

• Customer Service Professional with more than 2 years of experience in the Healthcare Field • Background includes: insurance verification, member eligibility, collection, processing payment, updating patient demographics, customer satisfaction

• Computer skills: MS Word, Excel, and Outlook

• Typing 40 WPM (numeric/alphanumeric data entry)

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