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Nationality: Tunisian

Marital status: Married (2 children)

Address: Jubail – Saudi Arabia

Jubail – Saudi Arabia - KSA

Tel : +966********* - +216********

E-mail: ad3bwm@r.postjobfree.com

SUMMARY

Organized and budget-conscious General Manager with 18 years of experience in Resorts & hotels management for multiple properties, F&B, sales, marketing, and contract negotiation in Saudi Arabia & in Tunisia.

Extensive experience in the tourism and hospitality industry with a focus on new product development, business planning, Participation in all aspects of hotel management, customer satisfaction and quality control. Excellent Experience in opening, managing and repositioning hotels with clear track record. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible. The primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.

Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction.

Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Enthusiastic and dedicated with an eye for details. SKILLS

Excellent communication, interpersonal skills, oriented to detail, operational knowledge leadership, team building, financial & Budgeting skills, Problem Solving Adaptability – Leadership, Collaboration Strong Work Ethic Time Management

ACCOMPLISHMENTS

Multiple property (Resorts & Hotels) pre-opening & opening experiences. Plan and organize accommodation, catering and other hotels services promote and market the business. Manage budgets and financial plans and control expenditure maintain statistical and financial records set and achieve sales and profit targets

Analyze sales figures and devise market and revenue, recruit, train and monitor staff Plan work schedules for individuals and teams

2

Meet and greet customers. Deal with customer complaints and comments Address problems and troubleshoot accordingly

Ensure events and conferences run smoothly

Supervise maintenance, supplies, renovations, and furnishings deal with contractors and suppliers Carry out inspections of property and services

Implementing and applying ISO 9001 and ISO 22000 standards Ensure compliance with licensing laws, health and safety and other statutory regulations. EXPERIENCES

- Hotel General Manager / Manager Hotels Division - March 2016 - Present At Radmah Suites - Location: Jubail, Saudi Arabia. Company Industry: Hospitality/Tourism/Travel - Department: Executive Office

- Radmah Suites Fanateer’ Hotel - Jubail Industrial City KSA

- Radmah Suites Jubail Hotel - Jubail City KSA

Management

-hotels asset management, owner's representation, new project supervision, and the selection and management of hotel operators.

-Generate reports for review with CEO and Board of Directors

-Organize all operations, focusing on quality and consistency

-Management of international teams (120 employees) and multi-site operations with international customers

(recruitment, personnel administration, career management)

-Working Group Facilitation (managers and employees)

-Financial management: Budget, operating account, Treasury

-Monitoring and coordination of maintenance work.

-Exploitation: implementation of management procedures.

-Compliance with current standards.

-Setting up of management and control procedures.

-Managing and coaching head departments and employees

-Overseeing daily operations (Front office, F&B, Back Office...)

-Handling guest complaints

3

-Dealing and signing allotment contracts with tour operators

-Handling tour operators and Agencies requests….

-Assist to fairs and Exhibitions

-Develop monthly and quarterly budget with updated ordering and marketing costs Commercial – Marketing

-Definition and implementation of development policy and tari policies.

-Restructuring of sales and marketing, product repositioning at the local, national, and international

-Development of new products and services adapted to each clientele Communication and promotion of products on different media.

-Management of the international clientele and its requirements by maintaining a quality standard.

-Full control over the preparation of the commercial action plan and marketing budgets (revenues and expenses) in all departments and divisions.

-Monitor food preparation ensuring high-levels of safety and quality.

-Development of strategic objectives and planning.

-Elaboration of the action and Marketing Plan

-Contract negotiation with tour operators and deferent supplier

-Ensures all rates are loaded in all systems

-Yield management and allocations follow-up.

- Resort General Manager - September 2014 - January 2016 At Eden Village - Hotel Djerba Mare - Location: Tunisia, Djerba Company Industry: Hospitality/Tourism/Travel - Department: Executive Office

-Monitoring and Daily Management - Operations of the hotel.

-Monitoring and Human Resources Management.

-Development of final annual operating budget.

-Implementation of management systems by objective.

-Implementation of quality and performance management system.

-Implementation of hygiene procedures and monitoring. 4

-Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations

-Tracking and Cost Management (F & B, energy ...)

-Monitoring of achievements and Turnover

-Insurance ongoing reporting and direct vis-à-vis the central management.

-Management of maintenance and investment work in collaboration with the Central and owner of the hotel company.

-Managing relations with the administrative and governmental environment (Tourist Office, Labor Inspection, Unions, various ministries, ...)

- Pre-Opening Hotel General Manager - December 2013 - July 2014 At Hotel & Management Company Hotel Lac Leman - Location: Tunis, Tunisia, Rue Lac Leman Les Berges du Lac Tunis Company Industry: Hospitality/Tourism/Travel - Department: Executive Office Control and management of all phases of the redevelopment of structures (ONTT - Architects - designers Companies - Banks ...etc.).

Human resources:

-Recruitment and Coaching of the Operation Manager.

-Recruitment of Heads of departments and the entire staff

-Establish basic personnel standards.

-Coordination of training for personnel in cooperation with Institute for Hospitality Management.

-The organization of external and in-house training Specialized training for personnel Training through practical work

-Types of trainings: Service, Reservations, Reception, Sales, F&B, Housekeeping Marketing and sales:

-Establishing a corporate identity and marketing campaign

-Defining the distribution and sales channels

-Connecting the hotel on the GDS - Global Distribution System

-Create a pricing policy

-Pre-opening sales

-Preparation and implementation of the opening ceremony - "Grand Opening" 5

Finance:

-Budget preparation for the Pre-opening phase

-Budgeting for the first 12 months of hotel’s operations

-Budget management according to international standards and strategic plans of the client Risk management

-Preparing for inspection, certification, and hotel categorization

-Preparation of the hotel for all types of inspections

-Implementation of and preparation for certification of the HACCP system Preparation of the hotel for the official categorization by the competent authority

- Manager Resorts Division - Going Tunisia - April 2009 - November 2013 At GOING Italia -Location: Djerba & Kelibia -Tunisia Company Industry: Hospitality/Tourism/Travel - Department: Executive Office Manager Resorts Division (Hotel Iliade Djerba & Hotel Kelibia Beach )

(A 1300+ bedroom hotels with multiple food and beverage outlets - All inclusive)

-Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes

-Close collaboration with the Product General Manager for the overall management of the two hotels.

-Taking procession of 2 hotels.

-Establishment of Standards Management and operating Going.

-Contribution to the opening of the Hotel Club Iliad to 08 June 2009.

-Development of procedures manual for the management of various departments of the hotel.

-Direct supervision of Operative management, human resources and legal from the hotel.

-Responsible for direct collaboration with all local and national authorities under instructions from senior management.

-Application and introduction of new concepts of performance, hygiene and safety.

-Supervision of all legal acts of the corporation.

-Participate in the Development of Projected Budget hotels Tunisia Going under the supervision of the management of products.

-Managing and coaching head departments and employees

-Overseeing daily operations (Front office, F&B, Back Office...) 6

-Handling guest complaints

-Dealing and signing allotment contracts with tour operators

-Handling tour operators and Agencies requests….

-Assist to fairs and Exhibitions

-Completion of periodic management reports provided to the Group's headquarters in Italy (Going).

-Management and monitoring of the pre-litigation closely with litigation law firm.

-In general; Monitoring and enforcement of legal texts, procedures and internal memos hotels Going Tunisia concerning all legal requirements for the management of hotels along the Tunisian national regulations (classification standards for hotels in Tunisia - 2005).

- Resort Manager - January 2007 - April 2009

At Settemari - Hotel Meninx - Location: Tunisia, Djerba Company Industry: Hospitality/Tourism/Travel - Department: Executive Office

(A 500+ bedroom hotel with multiple food and beverage outlets - All inclusive)

-Close collaboration with the Directorate General for the overall management of the hotel (see below) o Contribution to the opening of the Hotel Club Meninx in 2007

-Development of procedures manual for the management of various departments of the hotel.

-Direct supervision of Operative, administrative, legal, and human resources of the hotel.

-Relationships with staff and with customers and through their representatives (TO).

-Responsible for direct collaboration with all local and national authorities under instructions from senior management.

-Application and introduction of new concepts of performance, hygiene, and safety.

-Managing and coaching head departments and employees

-Overseeing daily operations (Front office, F&B, Back Office...)

-Handling guest complaints

-Handling tour operators and Agencies requests….

-Supervision of all legal acts of the corporation.

-Development of Projected Budget Hotel under the supervision of senior management.

-Completion of periodic management reports provided to the Group's headquarters in Italy (Settemari).

-Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes

7

-Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations

-Create weekly schedules based on predicted stand needs, budget and employee requests

-Assisted General Manager with weekly schedule, adjusting for employee requests, expected customer trac and budget

-Maintained food safe environment by proactively identifying safety concerns and following proper procedures.

-Complete monthly inventory, identifying over/under stocking to improve ordering for next quarter

-Develop monthly and quarterly budget with updated ordering, stand and marketing costs

-Organize all operations, focusing on quality and consistency o Reduce expenses by monitoring and limiting waste

-Attend trainings and meetings to maintain status as top-level

- General Human Resources Manager for 2 Resorts - December 2004 - September 2006 At Venta Club - Location: Tunisia, Djerba

Company Industry: Hospitality/Tourism/Travel -Department: Human Resources and Recruitment

(A 1500+ bedroom hotels with multiple food and beverage outlets - All inclusive)

-Creation and normative organization of the administrative management of the Department of Human Resources.

-Development of procedures manual for managing the human resources department.

-Training of officers and personnel staff.

-Establishment of a recruitment policy to minimize the cost of the payroll.

-Application and introduction of new performance concepts.

-Assessment Program Development and Monitoring career for master agents and managers.

-Management of all legal acts of the company.

-Development of Projected Budgets.

-Completion of periodic management reports provided to the Group's headquarters in Italy.

-Management and monitoring of the pre-litigation disputes.

-Monitoring and enforcement of legal texts, internal procedures, and company memos.

- Administrative Director - April 2001 - October 2004 At SOTUTRASM Co "Tunisian undersea ‘works company - Location: Sfax, Tunisia, Sfax Company Industry: Construction/Civil Engineering - Department: Head Office 8

-normative reorganization of the administrative management of the company

-Human Resource Management.

-Management of all legal acts of the company.

-Management of insurance contracts.

-Management and monitoring of the pre-litigation disputes.

-Training, monitoring and control of administrative officers of the company.

-Monitoring and enforcement of legal texts, internal procedures, and company memos

- Administrative Manager / Interim Hotel Manager - October 1995 - December 2000 AT Groupe Trabesi & Co - Location: Tunis, Tunisia, Tunis & Djerba Company Industry: Hospitality/Tourism/Travel - Department: Administration

-Interim Hotel Manager - Djerba Paradise Resort

-Human Resource Management.

-Collection and pre-litigation.

-Development of legal and administrative documents (contracts, memoranda of understanding, Statutes ).

-Development of budget estimates, followed by actual operating administrative reports.

-Development of a manual of administrative and financial procedures for the Hotel.

-Hotel Management "Djerba Paradise Resort" – supporting Pre-opening & Opening. Education & Courses & Training & Seminaries:

1987 – 1990 Diploma- DUEJ (bachelor), Legal Sciences “Faculté des sciences juridiques Tunis II” 2012 Diploma International Standards of hygiene and food safety. Tunis-Tunisia e CRISTAL U.K 2007 – 2013 Food Hygiene Training - Fire Fighting Training - Training of the Trainer - Treatment of guest complaints- Hotels Auditing Training

LANGUAGES

English - French– Italian- Arabic / Level: Expert / Fluent Mondher KOUBAA

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