Phlebotomy instructor, Operations Supervisor, Program Manager
Resume:
Angela Reffitt
Professional with notable years of experience
Circleville, OH
*****************@*****.***
To become an integral member of an organization dedicated to providing quality service with an emphasis on safety, and fostering best in class customer relationships. Having acquired experience as an Educator, Multi Skill Tech (CPCT), Manager, I am confident in my ability to enter a professional setting with knowledge and a clear understanding of how to maneuver and thrive. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Supervisor
FST Logistics - Grove City, OH
June 2023 to Present
To manage a team of operators and to provide best in class service to our customers. Since my start at FST I have supported all departments with special attention to our training program. I created a spreadsheet that would allow the trainer the knowledge and confidence to help develop strong employees as to create bench strength. This spread sheet is updated in real time so all concerned may see where the employee are in ther training and development. Lab Assistant/Phlebotomist
Lifecare medical center - Roseau, MN
January 2023 to Present
Phlebotomy, Clia waived testing, setting up urine cultures, Ekgs, Emergency department phlebotomist Phlebotomy Instructor
Phlebotomy Training Specialists - Columbus, OH
January 2021 to Present
Successfully train success-driven students educating and demonstrating on the job skills as successful phlebotomists. Fostering an environment to embrace change, growth and development utilizing up- to-date curriculum, while instilling ethics, guiding principles, and core beliefs that grow students into becoming confident and knowledgeable phlebotomists ready for the career field that is pleasing to Future employers.
Phlebotomy Instructor Center Of Buckeye Lake
The Training Center Of Buckeye Lake - Buckeye Lake, OH August 2016 to February 2020
Duties and responsibilities include, but are not limited to: Highly qualified Phlebotomy Instructor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Use of various teaching techniques to maintain satisfactory retention for students.
Submit all necessary grades, rosters, and exams to the Program Manager at the designated time.
Accurately maintain attendance records on a daily basis.
Have a reliable source of contact with each individual student in order to send urgent information.
Teaches with depth and accuracy all class materials as outlined in the syllabus and relates the instruction to careers and employer expectations.
Grades examinations based upon course objectives and returns all assignments in a timely manner.
Begin and end each class at the designated times, providing a full period of instruction.
Leave the classroom or laboratory clean, organized, and ready for the next user. 2
Operations Supervisor Kenco Logistics Services KGM Chattanooga Kenco Logistics
March 2012 to February 2016
Area Manager Kenco Logistics Services KGM New Jersey Kenco Logistics - Chattanooga, TN
August 2012 to October 2012
due to losing everything in Hurricane Sandy.)
Supervise a multi-functional Ecommerce team that is made up of picking/packing, Quality control, Brewer Shipping, Kitting, Inventory, front office, stocking, and replenishments.
Responsible for productivity reporting, staffing, customer service, semi-annual reviews, daily staff meetings, payroll, training, same day shipping commitment and a daily activity report for the client.
Supervise an upward of 80 + associates.
Introduced documentation that helped to decrease safety incidents on the shift, created standard work for the process, and established a behavior based safety culture.
Introduced documentation that helped increase area quality. Along with choosing random orders and using statistical data to catch any errors, additionally using a quality error log and coaching on errors to include training and/or disciplinary action if needed.
Maintained an average level of productivity above the given goal of 13 orders per man-hour.
Assisted in managing labor hours to maximize efficiency. Use Key performance indicators to sustain an adequate amount of labor necessary to meet customer demand.
Work closely with our safety and quality department weekly to provide the best support to our staff and customer.
HR Administrative Assistant Kenco Logistics Services Prologistix
February 2010 to March 2012
*Promotion from Yard Manager to HR Administrative Assistant in February 2010, assumed role as Human Resource/Office
Manager approx. 12/2011 when position abruptly became vacant
Manage timekeeping for up to 130 associates including both Kenco and Contract associates through Prologistix. Work within
Time Saver to manage daily time reports and PTO database including new requests and current approved PTO. In addition, to determine monthly performance bonus based on the total facility productivity and Units per Labor Hour.
Generate Daily Capture Report encompassing all associate time and total daily productivity, including Inventory and Shipping and Receiving Summaries, and three shift reports for inbound/outbound operations. Summarize report on a monthly basis for Report to Kenco Corporate.
Manage activities associates, assisting in Accounts Receivable duties as needed, including providing training for management of Purchase Orders, Invoices and Accounts Receivable and reporting of these items to Kenco Corporate.
Manage the Department Budget to ensure maximum cost efficiency for all Administrative Functions.
General HR Responsibilities. Conduct New Hire Orientation as needed, on boarding, provided training for general company policies and safety and security. Assist with associate Open Enrollment for medical benefits. Create and Present Lunch and Learn classes covering a variety of topics including substance abuse and healthy living. Function effectively in Microsoft Outlook, Excel, PowerPoint and Publisher Yard Manager Kenco Logistics Services
Kenco Logistics
June 2009 to February 2010
Manage the daily activities of 2-3 in-house Yard Drivers and inbound/outbound Company Drivers moving product in and out of inventory in a warehouse of 1.1 million square feet with a rotating inventory of approximately 2 million cases of product
Control Product Inventory and Trailer movement within the Yard, including management of YMS (Yard Management System), to meet all customer and regulatory requirements. Updating the appropriate inventory control system to reflect incoming product.
Visual Management of Shipping/Receiving Docks and Product Trailers for effective communication to Shipping/Receiving associates
Assist in the implementation of proprietary Kenco YMS, including development of procedures, development of training materials and conducting training classes to support system start-up. Education
Technical degree in Police academy
Eastland Career Center - Groveport, OH
Business degree in CPCT, Training instructor
The training center - Buckeye Lake, OH
High school diploma or GED
Skills
• Budgeting
• E-Commerce
• Human Resources
• Office Administration
• Patient Care
• Phlebotomy
• Venipuncture
• Process Improvement
• Behavior based training
• 5S
• Leadership Experience
• Lean Manufacturing
• FIFO
• Start-Ups
• Ramp up
• Safety Management
• Bench strength
• Office Management
• Quality Assurance
• SAP
• Employee Orientation
• Six Sigma
• Vital Signs
• Lean
• Quality Management
• Microsoft Word
• Supply Chain
• ISO 9001
• Project Management
• Team Management
• Computer Networking
• Root Cause Analysis
• Manufacturing
• Logistics
• Production Management
• Quality Control
• Purchasing
• Profit & Loss
• Microsoft Excel
• Warehouse management system
• Interviewing
• Office manager experience
• Computer literacy
• Warehouse experience
• Supervising experience
• Marketing
• Property management
• Customer service
• Time management
• Recruiting (5 years)
• Management
• AS400
• Warehouse distribution
• Forklift
• English
• Microsoft Office
• Forecasting
• Product Development
• Negotiation
• Phlebotomy (4 years)
• Patient care (4 years)
• Order of draw (4 years)
• Guest relations
• SAP Warehouse Management (10+ years)
• Warehouse management system (10+ years)
• Training & development (10+ years)
• Production Planning
• Patient monitoring
• Operations management
• Succession planning
• Dispatching
• Public relations
• Hotel experience
• Front desk
• Customer service (10+ years)
• Assistant manager experience (10+ years)
• Microsoft Powerpoint
• Constant Contact
• Filing
• Clinical laboratory experience
• Computer skills
• Epic
• Purchasing
• Laboratory techniques
• Phlebotomy
• Venipuncture
• Patient care
• Laboratory procedures
• Clinical laboratory experience
• Communication skills
• Blood sampling
• Medical terminology
• Epic
• Quality control
• Warehouse management
• Quality management
• Quality assurance
• Supervising experience
• Human resources
• Operations management
• 5S
• Home health
• Forklift
• Customer service
• Vital signs
• Interviewing
• Training & development
• Warehouse management system
• Office management
• E-commerce
• Team management
• Lean
• Guest relations
Certifications and Licenses
Phlebotomy
Present
Phlebotomy
2016 to Present
Certified Phlebotomy Technician
May 2016 to Present
ASCP Certification
BLS Certification
February 2023 to February 2025
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