William Harris

Denham Springs, LA ***** ad3bve@r.postjobfree.com

+1-318-***-****

Work Experience

IT Tech Lead & Manager

Go Auto Insurance

**/**/**** ** *******

•Provide Help Desk Support to over 400 employees at our home office and 73 store locations.

•Setup and Deployed all Desktops, Notebooks, and Cisco Phones for new employee’s

•Installed all needed software and setup pc’s to user’s job specifications

•Repaired printers company wide

•Repaired Kiosk ATM machines in our Store Locations

•Worked with Switch and Cabling Issues

Service Technician / Help Desk Lead

The AME Group

January 2022 to 3/06/2023

•Provide Help Desk Support to over 700 employees at three chemical plant sites

•Reset / Unlock / Add users in Active Directory

•Ability to logically, systemically, and mechanically, troubleshoot various hardware problems on printers and pc’s

•Able to balance and prioritize multiple activities and issues

•Setup Pc’s, Laptops, and install software applications as needed

Field Technical Support Rep IV

I.T. Solutions, Inc.

July 2021 to January 2022

Printer/PC field break/fix position provides a wide range of hardware support and related services specifically to Products and Customers. Products include:

Printers, Copiers, Laptops, Desktops and RPOS systems. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.

•Years of training skills when dealing with clints from all backgrounds. Able to bring the complex systems and software down to a easy to understand training avenue where the customer learns what they need to be successful

•Strong mechanical aptitude, working with tools and various alignment apparatus.

•Alignment with customer’s business needs while maintaining contractual commitments.

•Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.

•Able to balance and prioritize multiple activities and issues.

•Successful cause and effect understanding of financial perspectives on the business.

•Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.

•Attention to detail and commitment to administrative responsibilities.

•Exercise solid business based decision making skills, taking appropriate risk to insure that the customer’s business need are met.

•Independent thinking while adhering to standard technological/mechanical and business procedures.

•Industry / company knowledge that provides solid technology solutions and options to the customer.

•Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.

•Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Help Desk / Technician/ Installer/ Trainer

Truno Business Systems, Inc. - Monroe, LA February 2019 to July 2021

Responsible for diagnosing and performing hardware repairs on desktop and laptop computers, generating and verifying physical security algorithms for software, firmware, and hardware.

·Thoroughly analyzing information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to the existing systems

·Frequently reviewing and recommending cost-effective IT solutions tailored to each client's requirements

·Deploying and maintaining security and troubleshooting all hardware and software systems and services

·Adroitly installing all networking equipment such as Rack Server, Hubs, Switches, Firewalls, and PC's at client’s sites

·Planning, scheduling and implementing network hardware and software maintenance requirements and upgrades

·Training end-users on software packages and addressing all their technical queries and concerns promptly and effectively

·Documenting errors, issues, and fixes found during install and operation of software / hardware. Added to database for use by other tech’s when dealing with same issues in the future.

Education

Computer Science

Florida Institute of Technology - Florida July 2005 to July 2007

Software Application

Louisiana Business College - Monroe, LA January 1988 to June 1990

Forest High School - Forest, LA January 1987 to December 1987

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