PROFESSIONAL SUMMARY

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SKILLS

WORK HISTORY

JOY HARVEY

ORANGE, CA 92865

949-***-**** ad3bus@r.postjobfree.com

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

First Aid Training

Product Sourcing

Patient Rights

Quality Assurance

Medical Terminology Knowledge

Insurance Verification

Garden Gate Florist

Floral Designer/Assistant Manager // Yorba Linda, CA // May 2016 to Current Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.

Reduced waste and increased efficiency by accurately calculating the amount of flowers needed for each arrangement.

Assisted head floral designer in executing large event installations, resulting in seamless event setups and client satisfaction.

Streamlined the ordering process for supplies, reducing lead times and improving inventory management.

Developed strong relationships with local vendors, negotiating favorable prices for high-quality products.

Mentored junior staff members, fostering a positive work environment that encouraged creativity and growth.

Collaborated with team members to complete complex projects on time and within budget constraints.

Alan Nili

Front and Back Office Medical Assistant // Irvine // April 2014 to May 2016 Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.

Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.

Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.

Facilitated seamless communication between patients and healthcare providers by effectively relaying messages, test results, and prescription refills. Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.

Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.

Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner. Created new patient charts and scanned documentation before and after appointments into EHR system.

Registered new patients and updated existing patient demographics by collecting detailed patient information.

Ordered prescription refills on behalf of existing office patients. Candace Howe, MD

Front Office Medical Assistant // Newport Beach, CA // January 2012 to April 2014 Streamlined appointment scheduling for increased efficiency and reduced wait times for patients. Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.

Assisted with insurance verification, expediting the check-in process and ensuring accurate billing. Enhanced patient experience by maintaining a welcoming and organized front office environment. Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.

Increased patient retention through proactive follow-up calls and appointment reminders. Handled sensitive information with discretion, adhering to HIPAA guidelines at all times. Established rapport with patients through exceptional interpersonal skills. Registered new patients and updated existing patient demographics by collecting detailed patient information.

Submitted insurance claims and updated patients' insurance information. Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.

Provided medical billing and coding duties.

Called and faxed pharmacies to submit prescriptions and refills. Womens Health Center

Front and Back Office Lead Medical Assistant // Fountain Valley, CA // January 2003 to September 2011

Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.

Streamlined administrative processes for faster appointment scheduling and reduced wait times. Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction. Maintained accurate patient records, contributing to a well-organized and efficient medical practice.

Self-motivated, with a strong sense of personal responsibility. Skilled at working independently and collaboratively in a team environment. EDUCATION

Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.

Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.

Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.

Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.

Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.

Supported medical staff by diligently coordinating patient referrals and processing laboratory requests accurately.

Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.

Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes. Facilitated communication between medical providers and patients by acting as a liaison regarding test results or follow-up care instructions. Managed multi-line phone system and pleasantly greeted patients. Checked patient insurance, demographic, and health history to keep information current. AA - Floral Design

Golden West College // Huntington Beach, CA // June 2002 High School Diploma - General Ed

Dana Hills High School // Dana Point, CA // December 1998

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