Objective

To utilize my analytical skills, knowledge, and educational background in a professional and goal oriented environment.

Profile

Driven, efficient, and effective professional with substantial experience in applying and interpreting laws, regulations, & policies. Aptitude for working in fast-paced and detail oriented atmosphere. Ability to build and maintain productive and professional relationships with coworkers, managers, and members of the public.

Skills and Qualifications Summary

Patient Accounting System

Data Entry Codes

Billing Processes

Healthcare Billing/Collections

Revenue Cycle Applications

Patient Account Analysis

Knowledge of Health Insurance/Government Programs

Medical Terminology

Policy Interpretation/Implementation

Billing EPIC billing system

Track, Maintain, Update Files

Prepare/Respond to Inquires

Communicates Effectively

Proactive in Best Practices

Problem-Solving Skills

Microsoft Programs

Record Keeping

Manage Confidential Files

Exceptional Customer Service

Resolve Patient Issues

Employment History

Payment Reconciliation Team Member 12/2016-Present

Sutter Health

3707 Schriever Ave Mather, CA 95655

Working knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper service documentation and billing of the patient's account

Knowledge of insurance and governmental programs, regulations and billing processes (e.g., Medicare, MediCal, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), commercial third party payers, managed care contracts and coordination of benefits

Familiarity with medical terminology and the medical record coding process

Working knowledge of Revenue Cycle applications, including Hospital Patient Accounting

Knowledge of principles, methods, and techniques related to compliant healthcare billing/collections Familiarity with Cash Management management functions in acute and non-acute settings

Knowledge of Patient Management information system applications, preferably EPI

Excellent ability to establish, develop and manage customer relationships

Ability to learn new applications/software systems effectively and efficiently

High-level problem identification/ mitigation/ resolution and analytical skills

Ability to work with and maintain confidential information

Payment Processor 12/2014-12/2016

Sierra Pacific Mortgage

1180 Iron Point RD Folsom, CA 95630

Manage the Processing phase of the loan approval process, meeting pipeline expectations

Gather and assemble documents in loan file

Create loan and enter data in OPS system

Run Automated Underwriting System as necessary

Verify all data for accuracy; recognize and correct errors in source documents

Act as liaison between clients, loan officers, real estate agents, etc.

See loan through funding

Other duties and/or mortgage or company related tasks as assigned by management

Member Payment Services 04/2014-12/2014

Golden1 Credit Union

8945 Cal Center Dr. Sacramento, CA 95826

Place and receive a high volume of inbound and outbound calls in effort to negotiate re-payment plans for past due and negative accounts.

Identify, investigate, and resolve delinquent and negative account activity.

Accept incoming telephone inquiries for the resolution of delinquent accounts from branches, members, and other credit union staff.

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Communicate and interact with the Golden 1 staff to gather information for resolution of delinquent accounts.

Prepare and process all pertinent documentation necessary to resolve delinquent accounts.

Review Credit Union records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited.

Document Preparer 03/2011-04/2014

Sytech

8930 Big Horn Blvd Elk Grove, CA 95758

Review and update customer accounts

Manage and maintain account balances

Provide analytical support to management

Draft and compose correspondence

Data and record management

Redact personal information from documents

Verify documents to ensure accuracy before posting and releasing

Education

VALLEY HIGH SCHOOL Diploma June 2007

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