Customer Service Executive Assistant
Resume:
CHRISTA SOWDERS
*****************@*****.***
Owensboro, KY 42301
My objective is to gain a
position with a company
that will allow me to use my
skills & grow with that
company.
I am well-organized,
motivated, a self-starter, &
team oriented.
EXPERIENCE
CUSTOMER SERVICE / STORE OPERATOR, The Peach Cobbler Factory, Owned by Doctor Jeremy Luckett & Kala Bowen -June 2, 2023 – January 5, 2024
My key responsibilities were making sure store was operating properly on a daily basis and desserts were made and stocked fresh. Product was reported low or needed reorder if necessary. Also taking care of customers, making them feel at home and ensuring they enjoyed their experience.
FROM JULY 27, 2017 TO JUNE 1, 2023 - I WAS ATTENDING TO ELDERLY PARENTS, AS I WAS THE ONLY CHILD.
ADVERTISING EXECUTIVE ASSISTANT,
Messenger-Inquirer Newspaper
April, 2016 – July, 2017
I assisted the Executive in weekly meeting with adv. Team. Compiling controlled ads for the month along with goals each team member had. I also was in charge of placing ads for walk- in customers along with reviewing proofs, and special sections, ie Parade of Homes, March Maddness Basketball.
OFFICE MANAGER, Messenger-Inquirer Newspaper
August, 2006-July 2017
• Provide courtesy/customer first service to subscribers and news dealers to receive and understand subscriber inquirers & communicate resolutions
• Manage team to ensure customer first service to
customers for face to face and phone communication.
• Responsibilities include complete and appropriate communication with field staff and manager of
subscriber’s complaints in order that prompt problem resolution occurs.
• Provide processing including contract carrier paper work reflecting new daily transactions and information to accurately print and distribute to carrier group of 100 plus carriers and vendors plus locations for 3 daily and 3 weekly newspapers.
• Prepare and complete processing for periodical and standard bulk mail including label, printing, sortation, and supporting documentation in order to qualify and meet United States Postal Service mailing parameters.
• Process new subscribers, new dealers, and new
distributors into database ensuring complete and
accurate audit codes are entered and maintained.
• Develop, compile, and maintain weekly/monthly sales information for billing and accounting department.
• Provide database information for marketing including sales preperformance and direct mail and targeted
marketing to increase subscriber base.
• Compiled and completed annual reports for newspaper organization, Worked with outside Auditor to provide reports so that internal sales reports were verified for accuracy and completeness. Objective was to provide timely.
EDUCATION
Graduate of Apollo High
School
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