CURRICULUM VITAE

RICHARD MAKWARA

PERSONAL INFORMATION

Name : Richard Makwara

Gender : Male

Date of Birth : 1974-06-12

Identity Number : 740**********

Marital status : Single

Residential Address : House 1799 Nyakelang Section

Matoks. 0812

Postal Address : P.O Box 507. Dwars River. 0812

Nationality : South African

Drivers Licence : Code 10

E-mail address : ad3btu@r.postjobfree.com

Contact numbers : 084-***-**** / 081-***-****

Skills : Good communicating skills.

: Works well in a team and individually, Microsoft Office

: Word, Excel; Power Point.

Language Proficiency : English; Afrikaans; Pedi Venda

and XiTsonga

ACADEMIC RECORDS

High School : Fedile

Grade : 12

Subjects : English

: Afrikaans

: Biology

: History

: Geography

TERTIARY QUALIFICATION

Name of Institution : Modjadji College of

Education

Field of Study : Senior Primary Teachers

Diploma

Subjects : School Management II

Didactics III

Teaching Practice

English Instructions

Northern Sotho III

English III

Biology III

History III

Year : 1994 to 1997

Employment History

Company : Cell C

Position : Call Canter Agent

Duties : Handling large volume of

Incoming Calls.

: Clarify and updating customers

And information.

: Ensure customers satisfaction based On Processes.

: Responding promptly to customer’s enquiries and complains within SLA.

: Keeping records of interactions; comments and Complains.

Duration : Sep 2003 to March 2005(promoted

to business support)

Company : Cell C

Position : Business Support Consultant/Back

Office.

Duties : Admin support to the call centre

: Resolving customers’ complaints via phone, Email and social media on SLA.

: Managing refunds; credit or exchange.

: Resolving customers queries/complaints via phone; email and social media

Duration : March 2005 to June 2016

Company : Japman Empowerment College

Position : Educator

Duties : Teaching Home Based Care Education:

: Preparing monthly schedule; moderating and assessing leaners.

: General administration

Period : March 2002 to August 2003

Company : Hahn and Hahn

Position : Consultant

Duties : Following and closing deals.

: Consulting with customer one on one

: Loading of debit orders on Acc Pac

Duration : Feb 2001 to Feb 2002

Company : Academy for Maths and Science

Position : Telemarketer

Duties : Selling school modules targeting

schools

: Doing follow ups with parents and

: Meeting daily/monthly targets

: General administration

Duration : Nov 1998 to Dec 2000

REFERENCES:

Contact Person : Miss Nikiwe Dlozi

Position : Former Supervisor

Contact : 084-***-****

Contact Person : Mr Japhta Mankwane

Position : Former Employer

Contact : 082-***-****

Contact Person : Mr Kamo Belebesi

Position : Former Supervisor

Contact : 084-***-****

Contact this candidate