TARA FRAZIER

703-***-**** ad3bsh@r.postjobfree.com

Professional Summary

Seasoned HIM professional and talented leader with 23 years of extensive experience in medical records and Health Information Management (HIM). Results driven in developing high functioning teams and adept in managing and optimizing processes, leveraging my 7 years of successful managerial experience. Proven track record in ensuring streamlining operations, improving processes and implementing strategic initiatives. Committed to delivering high-quality HIM services through effective leadership and operational excellence.

Skills

23 years progressive health information

management experience

Expert knowledge of protected health

disclosure laws including HIPAA, and FERPA

Expert knowledge of medical terminology

Expert knowledge of chart notation including

common abbreviations and SOAP

documentation

Capable of working with all levels of

medical/hospital staff.

Excellent organizational, written and oral

communication skills.

Ability to prioritize tasks to achieve deadlines.

Ability to work effectively in a fast paced,

stressful environment.

Work History

Operations Manager, HIMS & Member Experience 09/2020 to Current Kaiser Permanente – Hyattsville, MD

Provide overall day to day management and oversight of high volume release of medical information operations including forms completion, record delivery and retrieval, assembly, data collection, regulatory compliance, records retention, maintenance, destruction, and reporting. Ensure the delivery of high-quality and consistent release of information services by establishing and executing robust quality assurance activities. Manage 32 front-line personnel overseeing the recruitment, training, development, coaching, and counseling processes.

Ensure optimal staff utilization to meet both workload demands and staffing needs while consistently meeting service level expectations.

Develop and implement policies and procedures, operations, and auto-mated systems providing medical information to members, internal departments physicians and 3rd party requestors.

Monitor provider compliance with the overall forms completion process. Develop appropriate action plans with clinical leadership to improve turnaround time as needed. Facilitate necessary resolution processes and communicate the result to upper level management. Align departmental goals and services with organizational priorities. Ensure strict adherence to health information standards set by The Joint Commission, NCQA, federal and state regulations, as well as regional and local policies. Partner closely with Financial Planning and General Accounting to craft operating and capital budgets.

Actively monitor financial performance, conducting in-depth data analysis to create variance reports, and develop actionable plans. Investigate budget overages and errors in reporting to ensure accuracy and alignment with financial objectives. Maintain working knowledge and training on all information systems and applications used within HIMS, ensuring seamless support for both departmental and medical office building operations.

HIMS Supervisor 05/2016 to 08/2020

Kaiser Permanente – Springfield, VA

Ensured the efficient day-to-day operations of 8 HIMS departments within a service area Ensured the prompt resolution of internal customer and member concerns Supervised 12 HIM representatives, including hiring, training and development, counseling, and evaluating, in conformance with EEO/AA goals, personnel policies, and union contracts Ensured effective staff utilization to meet staffing and workload requirements within budgetary guidelines

Monitored work performance of subordinates, and reported to upper level management, as required

Oversaw and monitored the release of health information in response to both internal and external requests for patient information, ensuring compliance with privacy and confidentiality guidelines and regulations

Participated in the development and implementation of HIMS policies and procedures, operations, and automated systems providing medical information to KPMAS staff and providers Participated in interdepartmental, service area, and regional meetings and on committees and task forces to develop and implement programs and processes to achieve current and future goals and objectives

Served as a consulting resource on HIMS issues to health care teams and providers, providing technical expertise, training, education, and guidance to ensure accurate and complete documentation of patient health information

Collected, analyzed and reported data on a periodic basis to monitor the performance of the HIMS function

Created initiatives to improve the quality and efficiency of health information services Maintained working knowledge and training of all information systems and applications utilized within HIMS to support department operations

Performed other duties and accepts responsibility as assigned. Health Information Correspondence Technician Lead 03/2015 to 04/2016 Kaiser Permanente – Burke, VA

Coordinated all quality assurance activities related to on-going monitoring, evaluating, auditing, and training of 16 correspondence technicians

Coordinated custodial witness appearances for 30 medical centers Ensured technical aspects regarding release of medical information were carried out in accordance with established standards, in compliance with federal and state laws Provided training to current staff and new hires on HIM workflows Participated in the development and implementation of new workflows Developed and maintained productivity reports and provided feedback to management regarding performance in the areas of production quality and quantity Developed training materials

Performed regular site visits for support and to identify issues impacting workflows Performed quality assurance reviews on newly implemented workflows and areas of concerns identified by management

Acted as a liaison between internal legal and HIMS departments, coordinating requests for records

Assisted Systems Administrator and Operations Manager in training sessions for newly developed processes.

Health Information Correspondence Technician 02/2010 to 02/2015 Kaiser Permanente – Burke, VA

Represented Kaiser Permanente as the Custodian of Medical Records in legal proceedings, subpoenas and court orders for custodial appearances Responsible for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in the department Responsible for monitoring work queues and assigning tasks for timely completion of incoming requests

Analyzed incoming release of information requests to determine if authorization to release medical information is complete and HIPAA compliant Processed legal requests, Subpoena Duces Tecum, and court orders in compliance with federal, state and local regulations

Coordinated activities with copy service vendor, including computer entry of data collection Participated in regular quality assurance activities by providing technical support, such as data collection, report compilation, as requested

Abstracted and retrieved medical information for FMLA, Disability, and third party requests Maintained record of correspondence requests

Abstracted and assigned ICD-9 and CPT 4 codes for forms completion. Education

A.A.S: Health Information Management 05/2010

Northern Virginia Community College - Annandale

Career Studies Certificate,Clinical Data Coding

Career Studies Certificate: Clinical Data Coding 05/2010 Northern Virginia Community College - Annandale

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