MICHELE CAPONE

SUMMARY

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

SKILLS

Excel Spreadsheets

Data Entry Documentation

Technologically Savvy

Advanced MS Office Suite Knowledge

Multitasking and Time Management

Verbal and Written Communication

Microsoft Office

Professional and Courteous

Task Prioritization

Strong Organizational Skills

Ease with Computers and Technology

EXPERIENCE

Office Assistant, Contract (Beacon Hill Staffing Group)

Boston, MA

Boston Benefit Partners, LLC / January 2023 - Present

Provide Manage front desk area and maintain any common areas

Provide administrative or project support as needed

Manage front desk area and maintain any common areas

Provide administrative or project support as needed

Crew Member

Lynn, MA

Dunkin' Donuts/ Sep 2022 to January 2023

Provide effective cashier interactions for high-volume, diverse customer base

Prepare menu orders per request and encourage return business

Balance cash drawer and perform opening duties; assume lead capacity as needed

Beacon Hill Staffing Group

Boston, MA

Four Seasons Hotel/ Dec 2022 to Dec 2022

Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

HR Administrative Assistant-Intern

Boston, MA

Boston Housing Authority/ Jun 2021 to Dec 2021

Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Sorted and distributed incoming faxes, letters and emails for office distribution.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Volunteer

Lynn, MA

East Coast International Church/ Mar 2019 to Jul 2021

Received and organized donations; assembled new gift baskets

Supported guest and special event logistics

Administrative Assistant

Peabody, MA

G&B Construction, Inc/ Jan 2021 to May 2021

Coordinated travel arrangements and completed expense reports for travel reimbursement.

Composed correspondence, reports and meeting notes.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Organized both physical and digital files and updated reports to coordinate project materials.

Prepared and prioritized calendars and correspondence.

Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Inventoried and ordered supplies for office.

Responded effectively to sensitive inquiries or complaints.

Maintained accurate department and customer records.

Server

Peabody, MA

Karl's Sausage Kitchen/ Nov 2018 to Feb 2019

Displayed enthusiasm and knowledge about restaurant's menu and products.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Informed customers of daily specials and signature menu items.

Filled condiments and napkin containers during slack periods.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Served food and beverages to patrons and immediately remedied issues with orders.

Promoted desserts, appetizers and specialty drinks to optimize sales.

Cleaned tables and chairs to prepare dining area for next customers.

Greeted customers, answered questions and recommended specials to increase profits.

Receptionist/Assistant

Saugus, MA

Sarpi Salon and Spa/ Mar 2017 to Mar 2018

Scheduled and confirmed appointments.

Processed payments and updated accounts to reflect balance changes.

Maintained daily calendars, set appointments with clients and planned daily office events.

Obtained and processed payments from clients for products and services.

Greeted and directed visitors to appropriate personnel and answered average of 20-30 calls and emails daily.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Coordinated appointment calendar and balanced schedules to promote optimal productivity.

Displayed professional standards at reception desk to impress visitors.

Receptionist/Massage Therapist

Danvers, MA

Tomani Skin Therapy/ Jan 2007 to Dec 2013

Customized treatment strategies based on patient body composition, goals and comfort.

Reviewed client medical histories to inform treatment planning.

Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.

Cultivated loyal clientele and high rate of referrals based on quality of massage services.

Assisted with basic bookkeeping, filing and maintaining clients' records.

EDUCATION AND TRAINING

Business/HR Management

Southern New Hampshire University Expected in 2025

Certificate- Business Administrative Skills: Business Administration Specialist

YMCA Training Inc Jul 2021

Boston, MA

Certificate- Massage Therapy

Muscular Therapy Institute Feb 1999

Cambridge, MA

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