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Quality Assurance Customer Service

Location:
Houston, TX
Posted:
February 02, 2024

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Resume:

Kierre Goss

843-***-**** Houston, TX ***** ad3br5@r.postjobfree.com

SUMMARY

A 92A/Senior Automated Logistics Specialist and United Army Veteran leveraging 10 years of proven experience in assuming leadership of projects and initiatives in complex environments. Proven strategic planner and problem solver with an aptitude for optimizing performance and productivity on fast-paced projects. Expertly managed operations domestically and internationally without incident. Possess extensive experience in personnel management, resource management, inventory management and quality assurance. Capable of working independently and in a team setting to achieve the organization’s overall goals. A professional with experience in shop supply, shop stock, and motor pool maintenance.

EDUCATION

Universal Technical Institute (UTI) – Houston, TX Graduation Date: 10/27/2023 Collision Repair & Refinish Technology Diploma

Purdue University Global – West Lafayette, IN Graduation Date: 05/2022 Bachelor of Business Management

Central Texas College Graduation Date: 05/2015

Associate of Applied Science Logistics

PROFESSIONAL SKILLS

• Logistical Operations/Planning

• Written/Verbal/Interpersonal Communication

• Quality Assurance

• Regulations & Compliance

• Cross-Functional Leadership

• Customer Service

• Database Management

• GCSS-Army (Plant 2000)

EXPERIENCE

Logistics Management Analyst 2020 – 2022

Lockheed Martin Corporation – Fort Bragg, NC

• Analyzed and recommended requirements to meet mission needs.

• Work with SME to develop understanding of logistics business processes and work business process re- engineering.

• Developed various artifacts for customer delivery.

• Applied technical knowledge to support various teams in any activities as required.

• Set and achieved challenging goals, demonstrated persistence, and overcome obstacles, measured self against standard of excellence, recognized and acted on opportunities, takes calculated risk to accomplish goals.

• Prioritized and planned work activities, used time efficiently, planned for additional resources, set goals and objectives, organized, and scheduled other people and their tasks, developed realistic actions plans. MILITARY EXPERIENCE

Logistic Analyst 2017 – 2020

U.S. Army

• Led teams and activities involved in the planning, coordination and management of ordering, receipt, storage, and movement of materials in support of global security operations.

• Created goals and strategy for the department; implemented policies, processes and procedures that aligned with goals as well as the overall vision of the organization.

• Unloaded and recorded incoming products, prepared outgoing orders, and maintained an organized warehouse throughout the process.

• Served as the Logistics Manager on logistical support of all acquisition/development projects. Planned and implemented system configuration control techniques.

• Determined and provided training requirements. Received and processed all customer requests for procurements and new projects. Performed functions such as demand forecasting, material procurement, production planning, inventory control, inventory reductions, cost savings, outsourcing, vendor selection and distribution.

• Developed and implemented all logistics, maintenance concepts and plans. Logistic Analyst 2015 – 2017

U.S. Army

• Managed inventory, shipping and receiving, stocking and repairs for assets valued at $1.5M.

• Trained a 10-person team in logistics and equipment management duties and ensured entire department completed professional development training.

• Conducted storage location inventories and verified, picked up, and PGR (Post Good Receipting) items from the SSA warehouse.

• Collaborated with contacts at destination sites to cultivate solid working relationships while discussing shipments.

• Performed quality checks on shipments daily by inspecting thoroughly and resolving issues quickly.

• Utilized risk mitigation measures prior to tasking allowing team members to accomplish tasks with zero issues.

• Enforced strict access to equipment storage resulting in increased inventory accuracy and reduced losses by 95%.

• Completed tasks without direct supervision, conducted causative research, and met prescribed deadlines.

• Kept documentation organized and ensured spreadsheets and trackers were updated.

• Utilized EUM+ and learned new processes promptly. Material Handler (Parts Clerk) 2010 – 2015

U.S. Army

• Managed $500K worth of products monthly and supervised 4 employees.

• Conducted inventory analysis on a regular basis to ensure accurate and appropriate material levels.

• Maintained warehouse equipment by regularly testing, repairing, and scheduling maintenance on equipment.

• Ensured equipment in a neat, clean, and orderly fashion and operated equipment safely and efficiently in compliance with company standards and OSHA requirements.

• Achieved 100% completeness and accuracy during fiscal year inventory.

• Adhered to all safety policies and standards ensuring the support of zero safety-related issues for a 6-month period.

• Ordered parts by creating/closing and opening/closing work orders.

• Issued items to be systematically issued to work orders.

• Placed items in appropriate bin locations and issued parts to mechanics.

• Processed all turn-ins and verified accuracy.



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