RETA NORRICE JENKINS

Goldsboro, North Carolina **530

Mobile: 919-***-****

ad3bqy@r.postjobfree.com

PROFILE

Highly organized and detail-oriented business analyst with experience in project management and management. Dedicated and focused team player with analytical problem solving and process mapping skills. Self-motivated professional with excellent research and communication skills. Strong skills in time management, prioritizing tasks, and meeting deadlines. Able to grow positive relationships with clients and colleagues at all organizational levels.

Proficient in MS Office, Google Apps, Web and People soft

PROFESSIONAL EXPERIENCE

COMPUTERSHARE TRUST COMPANY, Edison, NJ 2005-2011

Participant Service Representative

Frontline service position communicating to clients/participants in the ESPP stock purchase plan for varies companies

• Provided current and accurate Stock Purchase Plan and Stock Option Plan information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries from a variety of plan participants made via telephone contact.

• Provided IRS and ERISA guidelines for the above.

• Processed stock transactions on the major stock exchanges daily.

• Resolved client questions and researches requests by using the media available.

• Demonstrated a cooperative and professional work attitude

FEDEX EXPRESS CORPORATION, New York, NY 1989-2003

Invoicing Analysis - Senior Revenue Services Analyst (1998-2003)

Managed all revenue related issues for 20 worldwide accounts, which generated over $320 million in annual revenue.

• Responsible for managing the invoicing and billing activities for assigned internal and external customers.

• Responsible for direct face-to-face customer education, training presentations, and application development to eliminate accounting errors.

• Collected and analyzed data from various sources to identify root cause of potential issues and implement corrective or preventative actions.

• Provided project leadership in support of various corporate and departmental initiatives to achieve project goals.

• Acted as a Consultant to Sales Managers and Global Sales Directors in developing departmental plans and vital statistical reports by analyzing trend variations.

• Worked strategically with the Pricing Department to ensure accuracy of discounts/rates for assigned worldwide accounts.

• Responsible for invoicing/pricing adjustments for customers when pricing is incorrect.

• Responsible for coordinating and performing various tasks from other internal departments (Collections, EDI, Remittance Operations, Cash Research, Audit Reconciliation, FedEx Ground, FedEx Freight,) to achieve a successful resolution of all invoicing and billing related issues for assigned accounts.

RETA NORRICE JENKINS

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PM Service Assurance Operations Leader (1996-1998)

Managed 30 stations PM Service Assurance Agents who was assigned to the documents sort

• Planned, organized, scheduled and directed the activities of the PM Service Assurance agents

• Participated and made recommendations on management decisions, such as: hiring, training, developing, and managing team members.

• Initiated disciplinary procedures, including verbal and written performance counseling, and up to terminations.

• Ensured quality production/customer service work.

• Performed various administrative responsibilities, such as: preparing the Director and Management Operational PM performance indices for annual district and stations’ evaluations

• Ensured safety requirements are met in accordance with Federal/State Laws

• Purchased materials, supplies and equipment, while controlling the work flow of inventory and use of equipment within assigned shift/department.

• Ability to solve problems makes quick/accurate decisions, delegate tasks and achieve goals.

• Functioned in a fast paced environment, under time constraints, while meeting the objectives set by the company for sales performance and profit objectives.

Senior Customer Service Agent- BSC/STA, Dispatcher/ Agent (1989-1996)

Serviced general consumers and business customer utilizing our domestic and international shipping services

• Accepted and processed packages at various origin locations in NY an NJ.

• Analyzed and performed modern/innovative technical procedures used in shipping packages, problem solving, determining shipping cost, domestic/international requirements for shipping, required government specifications, intra-company communications and reoccurrence product knowledge/safety training needed to ensure quality productivity.

• Prepared and calculated cash remittance, operational reports and individual daily package handling scans.

• Assigned drivers and vehicles to deliver or pick up freight.

• Communicated with customers to determine driver needs and schedules and notifies drivers of assignments; enters assignment data in computer database

• Processed approximately 100 customers dispatch calls daily.

EDUCATION & CERTIFICATION

BA General Management/Psychology September 1999

THOMAS EDISON STATE University, Trenton, NJ

BS Psychology/ Addiction & Recovery

September 2016 - current

Liberty University, Lynchburg, VA

New Jersey State Certification in Phlebotomy and EKG

HEALTHCARE INSTITUTE, Union, NJ, January 2002

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