Howard Lowe

Project Management Professional

** ********* ** *., **********, NY 10708

917-***-****

ad3bqm@r.postjobfree.com

SUMMARY

With experience spanning more than 30 years, I see myself as an accomplished project manager who has served in various roles with full commitment to work ethics and professionalism. Excel in the successful execution of project management strategies with a proven track record of projects including agile projects. Possess strong mentoring skills to bring new employees on board with high motivation and enthusiasm so they deliver the best of their potential.

EXPERIENCE

Fidelis Care New York Senior Project Manager

MAY 2017

●Built a repeatable process for successfully deployed Facets upgrade releases.

●Established a reusable process that improved annually with little or no impact to the operational areas.

●Met the established timeline through the process including issues tracking.

●Developed executive level updates using Microsoft project.

●Maintain awareness with infrastructure teams and monitor progress of server builds to stay on track. Lead the project team through all phases of the project life cycle and resolved any day-to-day issues.

●Lead all teams through the weekly planning sessions that included infrastructure and Service Design Status, along with Challenges.

●Address and resolved project risks, roadblocks, and obstacles while securing resources with leadership to complete deliverables.

●Lead all aspects of projects, including capacity planning, resource allocation, project documentation, and change management.

●Built an update process to ensure TRGs are kept updated after any changes to the application processes or enhancements.

●Shared accomplishments made by project team members to highlight their achievements.

●Created detail level SOE, Rollback plan, Production validation instructions and coordination, and a war room to respond to issues being reported.

●Monitored scheduled jobs after lifting hold on Automic Workflows

●Worked across siloed teams to make sure successfully delivery of the product.

●Monitored and asked Ops to trigger from next steps for EDW Jobs in the Workflow

●Delivered status update to the teams.

Center Care New York External Project Manager

MARCH 2003

●Developed Practice Management Software (MDServe) tailored to the laws and regulations governing a FQHC (Federally Qualified Health Center) in the NY State along with its implementation.

●Oversaw of the set-up of the system tailored to health center specific issues.

●Trained staff for front desk, accounting, and billing functions

●Generated financial, demographic and productivity reports by providing instruction about navigating the system.

●Managed filing of claims, receiving electronic remittances and dealing with electronic claims response in a timely manner

●Oversaw specialized interfaces for functionality of billing to Medicare and Medicaid

●Demonstrated software to potential clients nationwide through presentation.

●Improved connectivity through coordination and working with IT department.

●Dealt with issues related to working within an ASP model.

●Served as liaison with MDServe and IT department.

●Reported functional problems, worked on enhancements, and resolved communication issues.

●Provided help desk support to employees, including dispatch, and tracking to a resolution.

●Initiated and completed routine emergency technical diagnostics for Ryan Network Systems

●Announced system issues along with detailed monitoring of systems.

Centene Corporation New York Mentor

OCTOBER 2021

●Mentored employees by providing insights and perspective about their journey and career development in the company.

●Ensured that there is a collaborative working relationship between myself and the mentee as an obligation with my role.

●Executed strategies and efforts in developing a relationship that is based on trust, mutual respect, and a shared commitment to growth.

Centene Corporation New York Senior Project Manager/RTE

OCTOBER 2021

●Supported and coached an Agile Medical Management Release Train (ART)

●Navigated the complexity of delivering commented features and Objectives for each Pl.

●Resolved and escalated impediments along with managing risk

●Helped with assured value delivery, along with driving continuous improvement.

●Oversaw planning, coordination, execution, and delivery of value through the program.

●Utilized the Jira Align for reviewing the progress of the Release Train

●Facilitated the coordinated preparation and execution of release planning for the ART.

●Working with the ART teams to prioritizes the features for consideration in the next PI planning cycle.

●Assisted the ART in communication and coordination with stakeholders and customers.

●Ensured effective communication and coordination for and during quarterly planning.

●Handled changes to the ART's PI plan along with their impact.

●Visualized, understood and managed upstream/downstream dependencies.

●Drove delivery and continuous improvement through feedback and metrics (quality, delivery rate, etc.) to identify opportunities.

●Managed program level coordination effectively, such as developing timelines, milestones, and cadence of increments.

●Oversaw the development of reports along with analysis of the document program activity.

●Participated with management and cross-functional teams as subject matter experts to develop and improve operating policies and procedures related to SAFe.

●Advocated in adopting Agile and SAFe best practices and processes.

POLITICAL and HEALTHCARE EXPERIENCE

Hillary Clinton Campaign for New York State Senate New York City, NY Deputy Base Vote Director

JULY 2000

●Implemented readiness and awareness planning for the primary and general for her campaign after preparation

●Evaluated, processed and reported outreach efforts across the NY State

●Trained and recruited paid workers to canvassing the neighborhoods with information concerning the candidate

●Supervised the processing of outreach efforts regularly from the previous day

●Performed audit of time sheets for paid workers

●Instructed paid workers, assigned work, and coordinated activities along with supervising

●Made recommendations for paid workers concerning their responsibilities and compensation

●Performed other miscellaneous duties in connection with the campaign up to the election of the candidate

Heritage Health Care New York Deputy Director

JANUARY 1996

●Served day-to-day operational management duties for Heritage Health Care as an obligation

●Oversaw all administrative, operational, and fiscal management of the health center, including purchasing and inventory control.

●Maintained all new systems necessary after their implementation to operate 7,500 sq. ft. Community Health Center

●Ensured efficient use of resources after conducting research & analysis of financial data.

●Maintained relations with existing patients.

●Identified new potential patients which resulted in increased revenue.

●Developed and executed targeted mailing campaign for new and existing patients.

●Ensured that quality of care issues was not compromised and that all providers were an integral part of this protocol.

●Oversaw marketing and business development affairs as an obligation.

●Designed and finalized brochures and flyers.

●Executed aggressive marketing plan targeting nursing homes, insurers, hospitals, home care agencies, and pharmaceutical companies successfully.

●Assisted providers, insurers, and patients with the provision of consulting services and related information.

●Supported mission, philosophy, and values along with promoting them.

●Reviewed all projects and information with the Board Chief of Staff along with reporting.

Lloyd Henry Brooklyn, NY City Council Member

JUNE 1995

●Represented the councilman at community events as an obligation.

●Facilitated meetings and events involving the Council member.

●Oversaw the Council Member's calendar and scheduled meetings accordingly.

●Represented the Council Member on various committees and community associations through participation.

●Briefed the Council Member after conducting research.

●Ensured that all the material is prepared and ready for the meetings, appearances, and events attended by the Council Member

●Attended events and meetings with the Members or other staff.

●Created memos and reports pertaining to the Council district.

●Prepared and assembled reports for distribution to the Council district.

●Briefly analyzed the impact of legislation and the city’s budget on the Council district.

●Handled targeted mailing campaigns to maximize potential outreach.

●Ensured the flawless operation of the district and city hall offices' computer systems.

●Acted as the liaison between the Member and the City Council where required.

●Oversaw Council Member staff with efficient supervision and monitoring.

Representative Charles B. Rangel New York City, NY Community Representative/Special Assistant

JUNE 1989

●Facilitated meetings and events efficiently.

●Represented the Representative on various committees and community associations by ensuring participation.

●Briefed the representative along with conducting research.

●Ensured that all materials for the meetings, appearances, and events attended by the Representative are prepared.

●Attended events and meetings with the Representative or other staff on various occasions.

●Ensured the resolution of issues that arose through comprehensive follow-up.

●Created responses to address community complaints and/or questions relating to government agencies, procedures, and similar matters for the Representative's signature.

●Processed inquiries and referred them to the appropriate federal, state, and local agencies when necessary.

●Performed follow-up of inquiries to ensure resolution.

●Informed the Representative concerning community complaints and resolution status along with updating them.

●Composed and prepared memos and reports pertaining to the district.

●Assembled reports and other materials after preparing them for distribution to the Congressional district.

●Assessed & analyzed the impact of the federal budget and legislation on the Congressional district.

●Ensured the flawless operation of the computer systems in district offices.

●Assisted with mentoring office interns using empathy and listening to their future concerns.

EDUCATION

CUNY Hunter College Bachelor of Political Science

1989 - 1993

SKILLS

●IT Project Management

●Project Implementation

●Project Delivery

●Project Management tools

●Project Management Cycles

●Project Planning

●Team Leadership

●Communication Skills

●Risk Management

●Jira Align

●Scaled Agile Framework

●SAFe Certified

●Certified Scrum Master

●Agile Framework & Projects

●Release Train Engineer (RTE)

●PI Cycle

●Interpersonal Skills

●Conflict Resolution

●Risk Management

●Campaign Development

●Mentoring

●Strategic Planning

ACCOMPLISMENTS

●2018 – Facets Upgrade to 5.40

●2019 – Facets Upgrade to 5.60

●2019 – Sybase to Oracle Conversion

●2020 – TCS Upgrade to 5.60

●2021 – The move from 95-25 Queens Blvd Address Change

to LIC office

●2022 -Active Innovator in the Companywide Spark Challenge

●2022 – NYHP – Medical Management Release Train average an 80 to 90% delivered value.

●2023 – Facets Upgrade to 6.0

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