KELSI E. BOYD

Colorado Springs, CO ***** 404-***-**** ad3bpn@r.postjobfree.com

PROFESSIONAL

SUMMARY

Hardworking employee with strong desire to learn field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets. WORK HISTORY STUDIO DIRECTOR 12/2022 to CURRENT

Orangetheory Fitness Canton, GA

Monitored production operations for quality and compliance with standards. Developed suggestions for technical process improvements to optimize resources.

Assessed expected technical challenges and developed proactive solutions. Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.

Onboarded new employees with training and new hire documentation. Accomplished multiple tasks within established timeframes. Evaluated employees' strengths and assigned tasks based upon experience and training.

Established and updated work schedules to account for changing staff levels and expected workloads.

Approved regular payroll submissions for employees. Coaching 6-10 classes per week.

Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.

COACH 03/2022 to 12/2022

Orangetheory Fitness Acworth, GA

Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.

Cultivated positive relationships with participants by interacting with group during fitness classes.

Motivated clients to achieve their personal fitness goals through developing and modifying routines.

Encouraged participation and increased enjoyment with fun routines and music accompaniment.

Served as point of reference for fitness expertise within club. LEAD SALES AMBASSADOR 07/2021 to 04/2022

Orangetheory Fitness Acworth, GA

Entered client details and notes into system for interdepartmental access and review.

Processed debtor payments and updated accounts to reflect new balance. Retained excellent client satisfaction ratings through outstanding service delivery.

Trained and mentored new sales representatives.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Determined problem areas and resolved issues related to profitability and business objective achievement.

SALON MANAGER 01/2017 to 08/2021

PetSmart Canton, GA

Oversaw salon employee performance, facility cleanliness and sales. Worked to continuously increase salon business through effective sales, service and operations policies.

Controlled inventory by tracking expenses, purchases and shelf stock. Scheduled employees to maintain adequate coverage during business hours. Coached and trained employees to optimize performance and achieve demanding business objectives.

Achieved personal sales goals by upselling products to meet individual needs. Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Consistently received positive feedback from guests on performance reviews. Recruited, trained and supervised employees.

PET GROOMER 04/2014 to 01/2017

PetSmart Woodstock, GA

Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.

Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.

Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.

Monitored animals for behavioral problems and signs of health issues. Supported animal wellbeing by caring for both physical and mental health needs.

SPECIALTY ASSOCIATE 01/2012 to 01/2014

Target

Established open and professional relationships with team members to achieve quick resolutions for various issues.

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Built strong relationships with customers through positive attitude and attentive response.

Participated in cross-functional team-building activities. Adhered to rigorous standards for customer service, merchandising and operational safety.

Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.

CERTIFICATIONS Certified Personal Trainer, NASM - January 2022-current Certified Pet Groomer, Petsmart - 2014-current

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