Joscelyn Farrow

**** * ****** **.

Indianapolis, In 46218

Tel: 317-***-****

Email: ad3bpm@r.postjobfree.com

Profile

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Knowledgeable of all Default servicing processes such as, Loss Mitigation, Bankruptcy, Foreclosure, Conveyance Claims in addition to mortgage servicing state, federal and agency guidelines and timelines. I am always up to a challenge whatever the situation. I get along and work well with others, yet I also work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to my employer.

Education

Ivy Tech Community College Indianapolis, Associates of Applied Science (2010 Non-Grad)

Lawrence North H.S Diploma (2001 - 2005)

Work Experience

Investor Claim Solutions, Mortgage Claim Analyst (FHA, CWCOT, VA, PFS, SUPPLEMENTALS) (02/2021-PRESENT)

Perform post-foreclosure servicing functions as required by MI, investor, insurer, and internal guidelines including eviction management, property inspection and maintenance, conveyance of title, title delivery, maintenance of HOA, taxes, and property insurance during the GSE REO process.

File claims for reimbursement of expenses

Reconcile claim proceeds.

File supplemental claims as needed.

Ensure data accuracy.

Upload Final Claims to P260.

Perform other related duties as required and assigned.

Home Point Financial, Loan Intake Reviewer (04/2019-11/2020)

Examined loan documentation to ensure accuracy and completeness.

Provide detailed findings of discrepancies and exceptions

Used supporting systems/user interfaces to review data and documentation comparisons.

Completed a review and any necessary input of Loan Estimate and Closing Disclosure information, including any/all fees.

Determine overall acceptability and documentation required for a loan package submission.

Provided detailed exception conditions needed from the client.

Inform the originating Correspondent of any findings through detailing the deficiencies in the review with conditions loaded in the operating system as prior to purchase conditions.

Maintained excellent customer service skills, always striving to enhance the customer service experience with all internal and external customers.

Provided timely responses to all voicemail and email communication.

Maintain acceptable productivity.

Floated in between loan intake and purchase review function as needed.

Consolidated Analytics, Loss Analyst Accounts Receivable/Payable Specialist (Contractor for Ditech) (06/2018-06/2019)

Performed quality control of loss analysis work on liquidated loans in the company’s FNMA portfolio to determine the avoidable/unavoidable loss of each loan.

Analyzed invoices and multiple data elements in order to apply the proper decision rational and provide evidentiary information to accurate written summaries.

Worked in conjunction with management team in providing the resolutions under general directions with substantial latitude to improve and prevent losses, maximize claim recoveries by validating supplemental opportunities while remaining in compliance

Verified claim proceeds, short sale proceeds, and 3rd party foreclosure sale proceeds are accurately credited, write-off/charge-off approval obtained and processed, all system balances are zero and loan removal is processed in system record

Made recommendations for enhancing processes and procedures to prevent future occurrences

Worked with claims department to ensure supplemental claims are filed as needed

Provided monthly reporting on the status of all supplemental claims and bill backs.

Kept up to date with all FNMA servicing requirements

Responsible for keeping abreast of relevant changes to investor/insures guidelines, industry standards and client expectations.

Carrington Mortgage Services, Claim Filer/Trainer (FHA/CWCOT)(11/2015-06/2018)

Responsible for review and reconciliation of Mortgage Insurance (MI) claims for accurate posting of mortgage insurance MI funds, and liquidation requests.

Perform daily, weekly, or monthly review of post-sale processes to ensure compliance with investor, state, and agency guidelines.

Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Reviewed FHA claims for accuracy and provide results to management for review.

Responsible for monitoring claims pipeline to balance the amounts of the claims to the invoices and checks I collected

Responsible for new hire training

Created step by step training resources on how to build and file claim

Additional Skills

Skills:

I have skills in Microsoft Word, Excel, Outlook, and PowerPoint.

Detailed Oriented

Knowledge of Cloud Claim & Proven

Knowledge of Fiserv

Knowledge of MSP

Knowledge of Encompass

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