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Customer Service Food Quality

Location:
Bristol, TN
Salary:
15.00/hr
Posted:
February 02, 2024

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Resume:

Lyna Gardenhire

Summary of skills and availability

Kingsport, TN

ad3bou@r.postjobfree.com

+1-423-***-****

I have 6+ years of warehouse experience in packing/shipping and stocking/recieving. I got my start in inventory management years earlier in a restaurant management position. I'm great with numbers and I've been responsible for accurate counts in many settings. I also have 3+ years experience in food service and retail. I've been certified in servsafe and I was always 90-100 % successful in all evaluations of food quality, health code compliance, and customer service interactions. I've been responsible for meeting food health and food quality standards, along with the above mentioned cash management, leadership, and inventory skills. I learned the basics first and understand the equal importance of maintaining quality food products and following those procedures. I've worked in retail 1+ years of customer service and merchandising in retail settings to make sales and satisfy guests. I take pride in my work ethic and I'm confident in my skill set. It took a lot of time and effort to acquire knowledge in so many areas but I realized in searched for a fulfilling career I already had one. My purpose is my children and family so my priorities for a growing career has changed to a stable job with part time hours so I can further my career at home. I will always strive to be positive, efficient, and successful n any role I enter! I will give my 110% on every shift in order to go home proud of my performance and deserving of the finances earned! Thank you so much for your time and consideration! I am looking forward to being part of a great team I can be an asset to your company! If you feel that I'm the right fit for your open position I appreciate the chance to move forward with the process and get to work! I can be reached easily at 276-***-**** or ad3bou@r.postjobfree.com. Hope to hear from you soon!

Willing to relocate to: Mount Juliet, TN - Greensboro, NC - Sevierville, TN Authorized to work in the US for any employer

Work Experience

Grill Cook

Cracker Barrel - Bristol, VA

August 2021 to Present

My most recent position of employment was a par 4 grill cook and trainer at cracker barrel. I can keep up with the busiest nights of the week at any of my stations. I maintain food quality, loss prevention policies, cleaning and maintenance duties. It's a very high pressure role to fill and I love it. I have a lot of knowledge in restaurant business and otherwise from the loading of product until its out the doors. Profit margins and inventory costs are my specialty and I'm always up for a challenge. Packer/Shipper, Machine Operator

American Merchants Inc - Bristol, VA

June 2020 to Present

I work in a warehouse picking, packing, and shipping different styles, brands, and colors of towels to retail companies. Each brand has different labels and shipping procedures so my position includes a lot of math and inventory management. Another part of the process is filling out order sheets for the drivers, printing packing slips, and providing the information to make quantity and weight labels for the units and pallets being shipped. I work closely with my team members to come up with more efficient ways to set packing lines and monitor progress. When there are orders requiring additional packaging I operate the bagging and sealing machine as well. I've trained other employees on this machine and in the shipping warehouse as well. In this role the details make the difference. Everything from the time the product enters the shipping stage until it leaves on the truck has to be correctly documented. I've also filled in for multiple supervisor positions for extended periods of time and did so successfully. Overnight Stocker

Sam's Club - Bristol, VA

October 2017 to November 2019

I worked in a warehouse setting on 3rd shift pulling pallets from the trucks we received to the area I was given and stocking them. I stocked everything from dog food to patios and make up. We were given a different department every night. After stocking an item I would check and update the inventory in the system, check all price signs, print new ones if needed, and check that they were all positioned and zoned correctly. We broke down boxes, cleaned, and got the store ready for doors to open. This was a very physical job involving moving, lifting, and stacking heavy products and pallets. Factory Worker

HSN - Piney Flats, TN

March 2016 to September 2017

I worked in picking and packing. My job consisted of following the orders on my computer screen to confirm the products being sent and pack them in the correct size boxes with the matching labels and inserts. I was also required to meet an hourly quota on packages sent and stock all the different sizes of boxes, paper, tape, and keep my station clean and organized. Assistant Manager/Manager

Little Caesars - Bristol, TN

June 2012 to January 2016

My responsibilities off paper were most important! I had to make clear goals and expectations for my employees while also engaging in a way that encouraged production while also giving a sense of personal pride and achievement. I had to come up with creative incentives to stay focused and work together in order to reach these goals. Problem solving and a sincere concern for the well being of my crew and keeping a positive work environment for them was the real key to my own success with speed, quality, and satisfied customers. On the business of this position I completed daily inventory, balanced safe and deposits, delivered deposits and cashed in for change daily, using projected sales to manage labor, fix any cash issues involving refunds, cashier mistakes, discounts, or free products. My tasks also included making dough, cleaning the heavy machinery like the ovens and freezers, stocking products when trucks arrived, stocking and throwing out veggies at specified time intervals, verifying order sheets, creating order sheets based on sales, and checking temperatures and expiration dates every day. I had to solve all customer and employee complaints, make employee position charts, ensure staff was being as productive as possible, give deadlines for important tasks to be finished, check product quality, set a productive speed by working closely with my crew and doing the same manual labor, and providing disciplinary action if necessary. My tasks included putting up weekly trucks, daily, weekly, and monthly inventory of all products. My job was mostly keeping correct product temps, visuals, enforcing time limits, meeting the quality expectations, ensuring the workday ran smoothly. Most important was overseeing correct cash management procedures and inventory for every shift. I was certified to manage any rmg restaurant and certified in ServSafe foods.

Education

Diploma, certificates

Southside Highschool

Skills

• Packaging

• Math

• Machining

• Order Picking

• Shipping & Receiving

• Pallet Jack

• Merchandising

• Warehouse Experience

• Restaurant Management

• Materials Handling

• Profit & Loss

• Basic math

• Food Safety

• Management

• Load & Unload

• RF Scanner

• Manufacturing

• Cleaning Experience

• Assembly

• Inventory control

• Hotel experience

• Front desk

• Kitchen Experience

• Time Management

• Food Preparation

• POS

• Restaurant experience

• Conflict management

• Shift Management

• Leadership

• Labor cost analysis (5 years)

• Microsoft Word

• Heavy Lifting

• Supervising Experience

• Sales

• Culinary Experience

• Customer service

• Food service

• Dietary department experience

• Menu planning

• Dietary aide experience

• Food handling

• Meal preparation

• Knife skills

• Food industry

• Cooking

• Serving

Certifications and Licenses

ServSafe

August 2012 to Present

Little Caesars restaurant manager certification

October 2012 to January 2016

I underwent all management tests required and passed with 100% Liquor license

March 2017 to March 2021

I had to recieve my liquor license in order to sell alcohol while working at Roadrunner gas station. Assessments

Food safety — Proficient

September 2023

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Filing & organization — Proficient

August 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Food safety — Proficient

March 2023

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Management & leadership skills: Impact & influence — Proficient October 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Cleaner fit — Proficient

March 2023

Measures the traits that are important for successful cleaners Full results: Proficient

Cooking skills: Basic food preparation — Proficient March 2023

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Work style: Reliability — Proficient

March 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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