Winston R Rodriguez
ad3bos@r.postjobfree.com
Experience:
SCORE Association, Herndon, VA February 2020 – Present Customer Service Administrator
§ Answer main phone line; act as the company gatekeeper by screening phone calls and routing callers to the appropriate party.
§ Respond to general inquiries about SCORE, direct individuals to local chapters, provide product and service information, suggest appropriate online resources, handle customer service questions.
§ Monitor, organize, and forward emails to the appropriate staff; log help desk requests into the Zendesk tracking system.
§ Resolve customer service problems by clarifying the complaint, determine the cause of the problem, explain the best solution, direct to the appropriate staff member, follow up to ensure resolution.
§ Provide support to volunteers and clients to ensure a positive experience. Loudoun County Department of Family Services, Leesburg, VA Customer Service Representative August 2019 – January 2020
§ Greeted customers at front counter and assisted with the check-in process.
§ Helped Spanish speaking clients both in person and over the phone.
§ Answered incoming calls and transferred to appropriate department, responded to customer inquiries, researched case issues and denials as requested.
§ Connected clients with caseworkers, emergency services, homeless shelters, and health resources based on information provided.
§ Responsible for sorting incoming mail on a daily basis; redirected time-sensitive and confidential material. Access National Bank, Leesburg, VA
Customer Service Representative February 2019 – June 2019
§ Responded to customer requests via telephone and email; researched and resolved problems and concerns.
§ Provided exceptional customer support and ensured client satisfaction.
§ Reviewed customer transactions and behaviors based on system generated alerts.
§ Studied and analyzed transactions to detect money-laundering activity; identified and reported questionable trends. Rappaport, McLean, VA
Lease Collections Specialist July 2018 – February 2019
§ Responsible for collecting monthly lease payments from over 400 tenants; presented collection efforts at monthly AR meetings.
§ Contacted delinquent leaseholders daily, collected rental payments, and provided statements of account upon request.
§ Provided excellent customer service to all clients with professionalism and patience and ensured adherence to the lease.
§ Communicated with tenants to address their concerns and summarized all interactions in accounting system. DIRAK, Inc., Sterling, VA
Accounts Receivable Analyst March 2017 – July 2018
§ Generated 30-40 client invoices daily; submitted invoices through vendor portals or accounts payable points of contact.
§ Received payment information from customers and processed all credit card transactions.
§ Responsible for daily bank deposit and cash application (ACH payments, wire transfers, lock box, live checks mailed to office).
§ Worked on collections for over 200 accounts; followed up on past due invoices and focused on building relationships with clients. Long Fence, Chantilly, VA
Collections Specialist January 2016 – February 2017
§ Responsible for collections on over 25 corporate accounts; generated aging report and followed up on outstanding balances over 60 days past due.
§ Provided updated invoices to reflect payments received and true amounts due.
§ Researched past due accounts, completed appropriate paperwork (lien wavers) in order to receive payment for unpaid invoices.
§ Collected approximately $255,000 from high priority clients (Fairfax County Public Schools, City of Fairfax, Loudoun County, City of Alexandria). EFE News Services, Washington, DC
Accounts Receivable Specialist January 2010 – December 2015
§ Generated and sent over 350 monthly subscription invoices and created special purchase invoices as requested.
§ Prepared monthly AR report, met with sales department and management team to discuss each client’s account status and collections plan as needed.
§ Contacted customers regarding status of outstanding balances over 60 days past due; worked with outside collections representative when necessary.
§ Responsible for daily bank deposits, credit card transactions, and customer account reconciliation in accounting system (Sigex).
§ Processed payroll semi-monthly using the ADP database for all hourly and salary employees. Crowell & Moring LLP, Washington, DC
Collections Specialist June 2008 – November 2009
§ Assisted with the daily cash application and write-off process; followed up and collected on outstanding balances over 60 days past due.
§ Generated collections/AR report on a monthly basis, sent to attorneys and provided additional information as requested.
§ Worked with attorneys and administrative assistants to ensure invoices reflected the correct WIP.
§ Provided internal and external customer service, and answered all questions pertaining to outstanding invoices. ESI International, Arlington, VA May 2002 – June 2008 Billing and Accounts Receivable Specialist April 2006 – June 2008
§ Responsible for the invoicing and collections of over 30 client accounts; invoiced over 200 individual students per month.
§ Reviewed client contracts and master training agreements to ensure accurate billing and timely payments.
§ Followed up with client contacts to collect any unpaid invoices over 40 days past due and responded to any questions or concerns.
§ Worked with accounting group to track and apply payments to appropriate invoices in Peopleware. E-Training Customer Service Specialist May 2002 – April 2006
§ Assisted e-training students from pre-course general inquiries through course completion.
§ Processed course enrollments in a timely manner; entered registrations into Peopleware ensuring accuracy of pricing and billing information.
§ Communicated with students via email and telephone to answer questions and resolve issues with their online courses.
§ Responded to instructors’ requests concerning students and course administration. Skills:
§ Fluent in oral and written Spanish.
§ Microsoft Office, Windows, Adobe Acrobat, Peopleware, Elite, ARCS, Sigex, ADP, Navision, Pay Trace, Salesforce, Yardi, Laserfiche, VACMAS. Education:
§ Wakefield High School, Arlington, VA