TED KARAKEKES

San Jose, CA 408-***-**** ad3bor@r.postjobfree.com www.linkedin.com/in/tedkarakekes

NETWORK SERVICE DELIVERY ENGINEER

Accomplished Network Service Delivery Engineer with a robust background in contributing high-level network expertise, a customer-focused approach, and superior technical project management skills. Bringing a comprehensive understanding of complex network infrastructures and an ability to design, implement, and optimize systems for maximum efficiency and reliability. Recognized for a strong commitment to providing exceptional customer service, consistently ensuring client needs are met with timely and effective solutions.

CORE COMPETENCIES

Software Release Management Knowledge Management Agile Project Delivery

Cloud Service Integration Cross-functional Collaboration Testing and Quality Assurance

Training and Development User Acceptance Testing Leadership

Strategic Reporting and Analysis Team Mentoring and Coaching

EXPERIENCE

Equinix, Inc., Sunnyvale, CA March 2023 – June 2023

Senior Network Service Delivery Engineer

Promotion based on significantly reducing issues with software releases and key contributions to knowledge management across Product Development and Network Operations Center (NOC) teams.

•Implemented the accelerated go-to-market delivery of scrum features with no functionality escalations.

•Onboarded Cloud Service Providers (IBM, Alibaba) to the Cloud Interconnect.

Network Support Engineer III December 2019 – February 2023

Embedded in two Fabric Interconnect Services scrum teams to drive the service delivery from the solution definition to requirements capture, to delivery. Collaborated with product management, solution architects, and development teams. Contributed to product feature requirements and review.

•Migrated UAT to a new tool, Zephyr Scale (JIRA.) Wrote and executed test cases, managed reporting, and assigned defects to the appropriate developers for resolution. Timely completed testing with zero defects.

•Conducted sanity testing -- monitored new code’s impact on the production environment. Validated issues and partnered with developer in real-time to resolve issues so customers had a working environment.

•Wrote Support Team User Guides for each release. Prepared and delivered virtual training for 30-40 Support members in each Region (AMEA, APAC, AMER) and produced slide summaries with voice-over.

•Mentored five new engineers to take on User Acceptance Testing, Post-Go Live Production Validation Testing efforts and supporting Fabric features of their scrum teams.

Senior Technical Product Support Engineer December 2016 – November 2019

Embedded in the Fabric and Internet Exchange Interconnect Services scrum teams to drive the service delivery, from the solution definition to requirements capture, to end delivery. Special projects included:

•Created production defect reports and dashboards using ServiceNow.

•Developed an onboarding roadmap for new NetOps engineers during their first weeks with the group.

•Revised Managerial Reporting templates to emphasize progress toward strategic goals versus listing activities. Summary reports were reviewed by the upper management.

•Oriented the 11 new managers and provided coaching. Received recognition from the Product and Development scrum teams.

Ted Karakekes ad3bor@r.postjobfree.com Page 2

Cisco Systems, San Jose, CA March 2008 – September 2016

Technical Marketing Engineer (TME) III – Data Center and Cloud Solutions

Partnered with the Business Units, ecosystem partners and Marketing Solutions Managers to design and deploy customer demonstrations to highlight Data Center and Cloud Solutions.

•Provided demonstration strategy and technical project management for events including Cisco Live! Americas/EMEA/ANZ, EMC World, Gartner Data Center, Interop, and VMworld US/EMEA.

oReceived numerous awards for teamwork, extra effort, and complex issue resolution.

•Due to excellence in documentation and coaching skills, selected to mentor TMEs, educate the Sales Engineers, and train the technicians who set up, tested and troubleshot demos.

•Created Demo Quick Setup Guides for TMEs and staffers, significantly reducing setup times.

•Built and updated a Data Center Infrastructure (Data Center Demo Lab in DMZ) -- a scalable deployment model with high ROI.

•Delivered remote and on-site training and support, including discussing solutions with customers.

ADDITIONAL RELEVANT EXPERIENCE

Cisco Enterprise Marketing, San Jose, CA

Technical Marketing Engineer II

Cisco Service Provider Business Unit, San Jose, CA

Technical Marketing Engineer

Technical Contractor for Cisco Systems contracted through ABE Staffing

Supported the Service Provider Business Unit

EDUCATION & CERTIFICATIONS

AWS Certification: AWS Certified Cloud Practitioner

Specialized Training: VMware vSphere, Juniper and Ciena

Cisco Certifications: CCNA and CCNP

Master of Management in Information Systems

Capstone Focus: Software Engineering Capability Maturity Model

University of Dallas

Bachelor of Business Administration (B.B.A.) Industrial Administration

Graduate School of Industrial Studies, Greece

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