ERIC D. SMITH

** ***** **. **********, **. *****

859-***-****

OBJECTIVE

To obtain a challenging position that will fully utilize my skills, knowledge and abilities which I gained from employment experience and secondary education.

EXPERIENCE

Pepper Pointe Partnerships

10/9/2023 to 12/14/2023

Worked at the Concierge Call Center for White, Greer and Maggard Orthodontics, answering calls from patients that needed to schedule Orthodontist appointments

Scheduled patients’ appointments. Also accepted payments on their accounts as well as answered questions that they may have.

Transferred them directly to someone within one of the 20 offices that we supported if they requested this or if they needed additional assistance.

Specialty Dental Brands, Lexington, Ky

8/3/2020 to 10/6/2023

Scheduling Dental and Orthodontic appts for offices out of TN, TX and UT

Assisting with answering the incoming calls from parents of patients and or potential patients

Making outbound calls to patients to remind them of their child’s upcoming appointments.

Calling patients off a Re care List to let them know their child is due for a cleaning and help them with scheduling those appointments.

Create charts for the New Patients as well as gathering additional info needed like Insurance info or what ever the office staff may need from patients

UK Athletics at Kroger Field, Lexington, Ky.

9/2023 to Present

Supervisor for Sections 12-16 for all UK Home Football games

Duties include making sure everyone in my area gets their breaks

Make sure they are gone only the amount of time that they are supposed to be gone

Make sure the fans in my area are ok as well as coworkers

Radio for assistance when it is needed by contacting the appropriate dept or persons

Providing coworkers with whatever they need within reason for their shift

Kentucky Addiction Center, Winchester, Ky

3/2019 to 7/2022

Triage-Taking patients Vitals, verified due dates for STD Test, Pregnancy and Blood work

Front Office Support- Checked Patients in and out

Made Sure their files and charts were up to date.

Called in or sent through the computer patients Meds that were ordered by the doctor

Rupp Arena, Lexington, Ky

2/2019 to Present

Assisting guest with finding their seats for events they attend

Scanning guest tickets upon entry into the arena

Directing traffic or providing instructions to guest in attendance

Performing other duties as instructed by the manager or supervisors working

Pure Dental, Lexington KY

3/2017 to 12/2018

Dental management Customer Support

Answering incoming calls from patients that are needing dental care

Scheduling their dental appointments in several different states as well as providing pricing when available. Answering question ranging from directions to Insurances that are or aren’t accepted.

Transferring the calls to the direct office personal when needed or when requested.

Leading team meetings by way of a rotating schedule

Adding scheduled appointments to our company Dash Board and other duties as asked

Making outbound calls to Existing Patients to assist with scheduling they’re Re Care appointments

General Dynamics, Winchester, KY

8/2013 to 5/2014

9/2014 to 1/2017

Answered incoming calls from consumers, Insurance agents and others

Assisted the callers with answering general questions about the Healthcare.gov site and helped them and/or the agents that may call on behalf of their clients to get enroll into a Health Insurance Plan.

Acting Team Coordinator assisting the supervisor with daily tracking of attendance, adherence, made sure trainings were complete, made sure that the hours reported on employee’s time sheet was correct by checking Empower, AVAYA and other tools that where available.

Also assist the supervisor with other duties as appointed as well as informing employees of their AUX states on the phone, time left on breaks when asked, followed a floor walking schedule answering raised flags to assist employees with questions that may arise on a call or other questions they may have.

Staff Mark Agency, Winchester, KY

5/2012 to 1/2013

Inspecting Fuel pumps making sure they aren’t damaged

Checking for Thin Walls, Black and Brown Spots.

Checking also for discoloration on the hoses while also making sure that the hoses are not soft which could lead to the thin walls and checked the wires for damage and to make sure they are connected correctly using a flashlight and dental mirror. Inspection was also done on other parts when requested

Integrity Staffing Solutions @ Amazon, Lexington, KY

Working in the Shipping Dept.

11/2011 to 5/2012

Loading boxes on to pallets that come down the conveyor belts.

Reprint shipping labels for the products when needed and in the Jackpot Area by transporting products to the appropriate truck or area so that the product can be shipped to the customer.

Removing boxes from conveyor belts then loading them into trucks by building walls so that the enclosed products can be shipped to the customers who have ordered the products on line.

ACS, Leestown Rd, Lexington, KY

Customer Service Rep for MetLife Short Term Disability Claims

1/10 to 7/11

Gathered information for a Claim Specialist to help in the processing of claimants request for Short Term Disability Benefits by calling the employee, employer or the claimant and requesting the info needed. Then sent that info to the person requesting it for review.

Kelly Services @ Toyota, Georgetown, KY

Assembly Worker

8/09 to 1/10

Worked on a assembly line installing the right rear speakers on the Camry’s and the Avalon’s

Installed rubber window runs on the right front passenger side of the cars and then removed the door and placed it on a conveyor that transported the door to the door line for additional parts to be added on

Grabbed the floor wire out of a heated barn and placed one on the driver side of the car and handed one to the person working on the passenger side of the same car. Installed the wire on the driver side by running it from the front of the car to the rear.

Performed quality checks on the work that had previously been done by co-workers.

Restocked the parts for whatever assigned area that I was working in so that the co-worker that would be on that assigned job on the next run would have enough parts to have a successful run.

ACS, Fortune Drive, Lexington, KY

Customer Service Rep for Sprint and Nextel Customer

4/08 to 8/09

Customers open dispute in regards to charges that appear on their bills. I research the bills that the charges appear on and also look at the current plan that they are now on and the plans that they have been on and

Provide them with a resolution as to rather the charges are valid or not. Also assist them with their acct. so that they will not have the same problems in the future by helping them figure out a plan that will better suit their needs or educate them on things they can do with the current plan they are on in order to prevent the problem from reoccurring in the future.

L-3 Communications, Bluegrass Station, Lexington, KY

Material Coordinator 11/03 to 11/07

Identify and verify all items received from outside vendors after unloading them from the trucks and put them in their correct storage locations

Fill supply requisitions & deliver items to appropriate departments as well as inventoried supplies stored in the warehouse. Loaded delivery trucks

Used a computer to determine availability of items, receive items into inventory and to order supplies to replenish those that had been issued out of inventory.

Assisted other personal within my department and other departments with any work needed done including office work.

University of KY Medical Center Storage, Lexington, KY

Materials Management Technician and Trainer 12/89 to 11/03

Opened up the building, started daily work load by checking the computer, fax machines and answering phones to get the orders needed to fill the supplies for UK Hospital and other parts of campus. Closed up the building for the day when needed.

Trained new employees how to do the job as well as trained and assisted the tenured employee’s better ways to get the job done quicker and with just as much preciseness.

Supervised employees and the daily work load to make sure that all orders were completed and delivered by a certain time frame.

Made sure that everyone had something to do during their shift and that all assignments or jobs for that day were completed

Identify and verify all items received from outside vendors. Stock items to appropriate areas

Fill supply requisitions & deliver items to appropriate departments. Loaded the delivery trucks

Inventoried the supplies that were stored in the warehouse

Used a computer to determine availability of items, received them into inventory and order supplies to replenish those that had been issued out of inventory.

Assisted other personal within my department and other departments with any work needed done including office work.

NABI Biomedical Plasma Center, Lexington, KY

Phlebotomist, Lab Tech and Receptionist 2/00 to 10/00

Screened donors in by taking their blood pressure, temperature, checking their weight, iron and protein levels.

Worked on the floor by setting up the donor’s machine and preparing the donor for the donation along with sticking the donor in order for them to donate. Discharged the donors upon their completion and made sure the donor was compensated for the donation.

Worked in the lab processing the plasma by preparing the bottles to be shipped out of the center.

Restocked the supplies for the next day along with checking the lot numbers. Made sure that the used supplies were properly disposed of into the correct containers.

Assisted others in whatever area they needed assisted in as well as cleaning things in preparation for the next day.

EDUCATION

The Medical Institute of Kentucky

Phlebotomy

CPR 4/10

CPT (Certified Phlebotomy Technician) Pending

Bluegrass Community and Technical College, Lexington, KY 8/08 o 11/08

Computer Programming, Operating System

Sullivan College, Lexington, KY 3/08 to 6/08

IT Program

Central KY Technical College, Lexington, KY 4/97 to 6/99

Computer Operations

Earned 52 Credit Hours

Sullivan College, Lexington, KY 7/89 to 10/89

Certified in CPR

References Available Upon Request

COMPUTER PROGRAMS OR SITES USED

Cloud 9 Ortho

Curve

Dentrix Ascend

Dentrix Enterprise

Open Dental

Dolphin Cloud

Denticon

Office 365

8 x 8

Avia

Healthcare.gov

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