Human Resources Project Management
Resume:
Jeffery S. Ross
*******@*****.***
Experienced Manager who creates a culture of teamwork and development of next level leaders. A dedicated problem solver that impacts the organization’s bottom line through budget, project development, and execution. Core Competencies:
Leadership, Finance, Program Management, Project Management, Budget Creation and Management, Construction Management, Event Management, and Human Resources. Work Experience:
Daifuku, Elite Line Services Tulsa, OK
Maintenance Manager February 2022 - December 2023
Elite Line Services provides maintenance services to Amazon in Tulsa consisting of over 2.5 million square feet of floor space with over 2000 employees at this location.
• Safety First: no lost time incidents in over 3 years, ensured that employees knew the hazards of each task before they began work.
• Led culture change by increasing our employee job satisfaction from 83% to 96% by promoting a servant leadership approach.
• Improved overall site maintenance health from 53% to 94%.
• Established better communication between support teams through collaboration and teamwork.
• Directly led 7 managers with indirect supervision of 57 technicians. Daifuku, Elite Line Services Tulsa, OK
Building Wellness Manager April 2020 - February 2022
• Led Base Building team in maintenance of the building structure, plumbing, electrical, roof, HVAC, and elevators.
• Utilize contractors to perform projects and maintenance on systems.
• Engage with site and regional leadership to coordinate needs and create a great customer experience. McElroy Manufacturing, Inc. Tulsa, OK
Technical Services Manager April 2018 - April 2020 McElroy is a manufacturer of Polypipe Fusion machines with annual sales in excess of $85 million and a work force of 300+ employees. The locations in Tulsa consist of over 400,000 square feet across 3 campuses.
• Led a team of professionals that provided exemplary customer service after the sale of the product, trained, and provided certification classes for users of the equipment.
• Utilized lean initiatives to standardize quality education and service.
• Implemented metrics through the CRM to measure help desk loads and managed the department.
• Organization wide program management of Salesforce, from implementation to utilization. McElroy Manufacturing, Inc. Tulsa, OK
Facilities Manager May 2014 - April 2018
• Renovation and construction projects, department budgets consisting of $3.2 million capital expenditures and expense budget of $1.4 million.
• Radically changed the department from a reactive to proactive team by instituting a CMMS program and delivering to customer by meeting deadlines and providing accurate communication.
• Directed the services of in-house supervisor, 3 technicians, and contractors including HVAC, electrical, plumbing, custodial, and lawn service.
• Responsible for disposal of all hazardous waste in compliance with EPA regulations. Tulsa Federal Credit Union Tulsa, OK
Facilities Manager January 2013 - May 2014
Tulsa Federal Credit Union is a local credit union serving the Tulsa metropolitan area with holdings of $600 million across 13 locations.
• Managed the maintenance activities of 13 buildings and vehicles owned by the Credit Union.
• Built and managed the expense and capital budgets of the facilities department and directing the work of 2 maintenance employees, courier service, custodial and lawn care service.
• Planned and implemented disaster and safety programs including the inaugural AED/CPR course for employees. University of Tulsa Tulsa, OK
Facilities Manager July 2001 - January 2013
The University of Tulsa is a Division 1 NCAA member in the American Conference with 200 acres, ranks in the 100 universities in the United States. Enrollment at the University in 2014 was 4,682.
• Planned maintenance with contractors and the physical plant, consulted with professionals to detail the best playing surfaces, purchased a basketball floor, basketball goals and renovated the softball field.
• Managed the day-to-day operations of 8 athletic facilities, the chapel and the student recreation center.
• Directed the services and activities of 3 building attendants, custodial and grounds contractor.
• Collaborated and negotiated use of facilities with the athletic department and outside users, including event management and reconciliation of expenses.
Education:
St. Gregory’s University Master Business Administration 2014 Oklahoma State University Bachelor of Science Business Administration 2008
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