Customer Service
Resume:
Lorrie Gabbitas
**** * ********* ***** *****, ID 83406 Email:ad3bo0@r.postjobfree.com
Professional Summary
Strong work ethics, motivated, organized, responsible, ability to multitask, dependable, great customer service, time management, teamwork, willingness to learn new skills, creativity, adaptability, problem solving, Empathy, Integrity, positive attitude and Friendly.
Experience/Skills
University of Utah Nov. 2020- Jan.2024
Customer Advocate Specialist Guest Communications CAS I
I work for multiple Doctors in Gender Health specialties. The lines that I support are 5 For Life, Adolescent GYN, Andrology, BCHC, Family Planning, Lab, Men’s Health, MFM, Natural Infertility, MA/Nurse Visits, OB/GYN, Pelvic Pain, REI, Residents, Triage, Urogyn, Urology, Vulvovaginal Clinic, etc.
I take incoming calls and I use my listening skills as patients describe the symptoms they are having. I
schedule/cancel/reschedule appointments, send messages to providers in regarding patients concerns.
Transfer calls to the right department. I have helped a few with Outbound calls, helping them catch up, I have been trained to do Website and MyChart. Helped other staff members with any other projects.
Aperture Medical Sept. 2019-June 2020
Appointment Scheduling Coordinator/Patient Support
Schedule patients/ answer phone calls/ Audit files/Outbound calls, give instructions and information to patient,
Attach lab results to files/print and mail out results, within top three employee for multiple months for high performance, Shared ideas to help the company, put kits together for patients.
Granger Medical Clinic May,2012-Aug,2019
Medical Records Scan & Indexing
Medical Assistant & Medical Receptionist
Dedicated to providing efficient patient care, send referrals, request Medical records, make charts for the next day, clean and organize rooms, prepared rooms and help with procedure with the doctor, order supplies, inventory, Take patients vitals, height, weight, temperature, blood pressure, temperature, Room patients, Order labs/call patient on results, Injections, I help with Family Practice,Pediatric, OB/GYN, Nephrology, Internal Medicine, Sleep Center, Pulmonary, Urgent care cleaning wounds, send medication refills to pharmacy. Set up for night classes, take down, Check patients in and out, gather payment, co-pay, verify insurance. Make copies of information for clinic and night classes. Faxing/Filing/Scanning/Data entry/EMR/Mail summaries, scan imaging into charts, test results, medical records, etc.
Southland Elementary Apr 2006-Mar,2012
Reading Assistant/ Recess Aide/Copy Room
Plan and prep lessons for students, testing children, outside with students, make sure everyone is safe, help kids if they get hurt, check surroundings for visitor who aren’t supposed to be there, teach collaboration classes for teachers, supervise lunchroom, one on one with student tutoring, make fun activities for students,
Making copies for all teachers in each grade, made projects for teacher, laminate, and cut out objects, all in a timely manner, usually in same day or two days after submitting project. etc.
Varsity Contractor July,2004- May,2012
Janitorial
Sweeping and mopping bathroom floors, cleaning mirrors, sinks, toilet, stalls, stock and fill supplies,
Emptying all garbage from classroom, take it to the dumpster, vacuuming all rooms and rugs every night, clean windows/glass doors, smudges on anything, clean desk, white boards, dust blinds, clean up spills, gum on floor.
Bluffdale Elementary 1999-2001
Food service worker
Setup/operate/clean up cooking equipment, workstation, wash dishes, pans, trays, silverware, anything that needs to be washed and cleaned. stack tray and silverware for the next day lunch, clean up any spills, serve food in food line, prepare food, wash, cut, diced, clean off tables where students sit, set up birthday table, sweep and mop kitchen floor. Stock fridge and freezer with food orders.
Wal-Mart 1994-1999
Cashier/Greeting Card Associates/PT Customer Service Manager
Handle money exchange, great customer service, order and stock supplies, organize area, Cover other departments for employee, answer phone calls and check for item customer is looking for, help customer in store for items, help a blind man get a card for his wife, helped another customer who could not read and wanted to give a card to someone special, pull pallets of supplies from the stock room on the floor, stocking in other areas of the store, take boxes to the back and recycle.
Education
Broadview University, West Jordan, Utah Jan. 2010-Sept.2012
Graduation date: September 28, 2012, Associates Degree
University of Phoenix, Salt Lake City, Utah Mar. 2007-Jan.2010
Bingham High School, South Jordan, Utah Sept.1983-June 1987 Graduation date: June 11, 1987, Diploma
References
Julie Rowland
Customer Advocate Specialist Guest Communications CAS III
Mica Humes
Team Coach
Mindee Miller
Central Call Supervisor
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