PHILIP LANCASTER

*** * ***** *****

Brawley, CA *2227

Cell: 760-***-****

Email: ad3bnu@r.postjobfree.com

Professional Summary

20+ years of increasing job responsibilities within the automotive and industrial retail store industry.

Managerial experience with hiring of employees, training, and performance appraisals.

General management experience for all aspects of store operations and team management.

Experience handling a variety of tasks under pressure with efficiency and professionalism.

Very motivated individual with a high-capacity to learn and adapt to a wide variety of roles and job responsibilities.

Certified forklift operator.

Employment Experience

8/2020 to Present Lowes – Yuma, Arizona

Sales Floor Department Supervisor – Professional Services – Building Materials

Provide resources and tools to support those directly helping customers provide the best service.

Primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.

oThis includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.

Responsible for customer-facing activities such as greeting customers, clarifying needs and identifying solutions and closing sales.

Work with Assistant Store Managers to identify approaches and behaviors that best meet sales and service objectives.

Communicate best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.

10/2003 to 08/2020 Napa Auto Parts – Brawley, California

Store Manager

Responsible for general management of Brawley location including the following activities.

oOperations management responsibility to improve market penetration, provide excellent customer service, and monitor store sales and profit performance.

oScheduling of employees to cover all shifts and delivery service for offsite customers.

oHiring of new staff as required.

oTraining of new hires as well as continuing education of current employees on new policies and store procedures.

oProficient with proprietary computer systems utilized by company to manage store operations.

oManaged inventory to ensure appropriate level of parts.

oTrack and manage cash for location and responsible for end of week journal entries.

oResponsible for loss prevention strategies.

oHandled daily cash deposits.

oOffsite customer sales visits with dealerships, farms, and other businesses.

03/2000 to 10/2003 Napa Auto Parts – Brawley, California

Inside Sales

Managed customer service visits at counter.

Handled phone inquiries and provided information as required.

Provided customer assistance in store.

Education

Graduated from Brawley Union High School.

Language

Moderate fluency in Spoken Spanish; Proficient in Reading and Writing Spanish.

Contact this candidate