Michelle Whitlock

Atlanta, GA

ad3bnl@r.postjobfree.com

+1-478-***-****

Work Experience

Customer Service and Sales Supervisor

GEICO - Macon, GA

November 2022 to Present

• Assist customers on inbound calls bases with providing them assistance for Emergency Road Services such as Tire changes, fuel delivery, tows, etc.

• Provide the best customer service for our policy holders and understand the coverages within each individual states, while providing for the whole United States.

• Understanding and being able to maintain computer and various equipment needed to provide a smooth transition for both the employee and customer.

• Knowledge around the technical side of your computer and knowing how to troubleshoot/reboot when needed.

• Maintain a team of agents that proactively work on calls with assisting customers in ensuring they have the best experience, while providing them support on road emergencies when urgently needed.

• A strong knowledge in computer fixing, help desk, servicing on printers ands various forms of software used within the office on a daily bases.

• Setting goals for performance and deadlines in ways that comply with company’s plans and vision

• Organizing workflow and ensuring that employees understand their duties or delegated tasks

• Monitoring employee productivity and providing constructive feedback and coaching

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepare and submit performance reports

• Decide on reward and promotion based on performance

• Hire and train new employees

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

• Overview and monitor various accounts in regards to the teams stats, sales and their customer ratings to determine feedback and customer expectations or satisfaction levels.

• Reach out to customers and verify satisfactory results and if not pleased, come to some sort of conclusion based upon the monitored phone call

• Provide weekly updates to higher ups and attend meetings, brining in all forms of documentation, PowerPoints, and realtime company statistics as a whole. Audio/Video Editor

May 2018 to Present

• production - the recording of all sound on set or on location. post-production - the balancing, mixing, editing and enhancing of pre-recorded audio.

• assess the acoustics of the performance area as directed by the sound supervisor

• select, position, adjust and operate sound equipment, such as booms, fishing rods and microphones, used for amplification and recording

• communicate with production staff and performers to determine the sound requirements

• apply technical knowledge of sound recording equipment to achieve the determined artistic objectives

• record sound onto digital audio tape or hard disk recorders

• monitor audio signals to detect sound-quality deviations or malfunctions

• anticipate and correct any faults

• maintain and repair sound equipment

• comply with all relevant health and safety legislation.

• integrate (synchronise) pre-recorded audio (dialogue, sound effects and music) with visual content

• re-record and synchronise audio (post-syncing)

• mix, edit and balance speech, effects and music

• create and alter sound effects for use in films, television, etc.

• working and having a strong passion for audio and visuals since high school, freelancing as a A&V assistance and tech both on and off call when various people may be having issues.

• providing free tips and training to various schools and assisting with teaching about a/v. Painter/Laborer And Designer

The Patch Boys - Dublin, GA

August 2022 to November 2022

• Performing outstanding customer service skills when engaging with clients

• Redesigning and accomplishing flawless patches in the Sheetrock

• Painting and priming walls/ceilings with as careful and precise detail.

• Cleaning and maintaining a healthy environment before, during and after the job.

• Ensuring all proper protocols and safety privations are taken within each job

• Digitally design and implement structural concepts to home decor or offices when painting or building into the project.

• Create graphic POG (Plannograms) outlining the layout and depth of each component/layers of the image.

• Communicating with clients to determine their painting requirements and helping them make the best decisions for their projects

• Assembling scaffolding as required

• Covering trim, floors, furniture and other surfaces with masking tape, drop cloths and other protective coverings to keep them free of paint

• Setting up ventilators and other safety equipment to protect Painters from unhealthy fumes

• Preparing surfaces to be painted by washing them, filling holes and cracks with putty and sanding them until they’re smooth

• Applying primer and other sealers to paint surfaces to ensure that paint sticks to them

• Mixing and matching paint, stain and other finishes to job specifications

• Applying paint, stain and other finishes to paint surfaces using paintbrushes, rollers or sprayers

• Maintaining an inventory of supplies like paint brushes, rollers and tarps

• Removing old finish using scrapers, chemical compounds or blowtorches

• Estimating time and material costs on painting projects

• Cleaning machines, equipment and work areas using water, solvents and other cleaning aids

• Reviewing and implementing work orders and assignments

• Removing and reinstalling fixtures (e..g, doorknobs, electric switch covers) as necessary

• Following safeguards, rules and regulations

Scale House Operator

The PriceCompany - Macon, GA

February 2021 to May 2022

• independently operate both the inbound and outbound scales for the log mill.

• daily instruction s to drivers on proper PPE for their safety, and provided as needed.

• maintained all printers, computers, cameras, radios, etc. within the inside of the scale house to ensure that the operations run effortlessly.

• shoveling and using the pressure washer to clean inside and under the scales on specific weekends, to maintain its durability and pass inspections.

• analyzing and inspecting all loads to make sure they are safe enough to be taken into the mill, as well as providing drivers with waivers if the load is not within the qualifications of the mill. If a load m ay be turned around, they are given specific reasons as well as a qualifications/inspection sheet so they can be aware beforehand next time of what to expect.

• tracking progress reports and sending over the details as needed to managers/supervisors.

• answering the phone as needed to give drivers information, or to even assist them when they are having troubles inside the mill.

• keeping track of all stock within the scale house and making note to a manager if something is to be replaced or have another order sent in.

• teach and provide new drivers with various details about the mill so they are able to make their way in and out safely.

• request lamination machines and new printers for the scale house to better the quality for drivers and the employees working there.

• wrote updated checklist weekly and turned in to ensure the task were all done properly by OSHA guidelines.

13F Fire Support Specialist & K9 Handler

U.S. Army - Atlanta, GA

January 2017 to December 2020

• maintain accountability of both equipment and team members daily.

• directed fire support to suppress the enemy and allow our troops to pull forward within that specific targeted area.

• handled various task of the field artillery and ensured equipment is properly functioning.

• must be a strong verbal communicator, well spoken and highly motivated.

• officiant and effective leadership skills are a large strength within this field of work.

• worked full shifts throughout the days, as well as nights, holidays, etc. Field training could last between a few days to a few months of continuous work without proper showers, grooming or a regular bed to sleep in every night.

• maintain strength in work throughout all weather conditions without a proper form of protection such as a building in certain cases, as well as working during these conditions.

• ensured to maintain a personal strength to pass the PFT.

• representing as a whole team and assuring both your uniform and your personal wellbeing is kept 100% every single day.

• operating with high levels of communication when inspecting the enemies location and using intelligence to properly work in the smartest and safest way as possible.

• using radios and various forms of devices - not including smart watches or personal cellphones.

• K9 handler and training during service with assisting MP (Military Police) K9s and having them trained for various jobs and missions.

• Participate in, or support, military operations, such as combat or training operations, or humanitarian or disaster relief

• Operate, maintain, and repair equipment

• Perform technical and support activities

• Supervise junior enlisted personnel

• Plan, organize, and lead troops and activities in military operations

• Manage enlisted personnel

• Operate and command aircraft, ships, or armored vehicles

• Provide medical, legal, engineering, and other services to military personnel Sales Representative

Walmart - Locust Grove, GA

January 2016 to June 2017

• assisting customers to their needs.

• providing advice and direction to customers when they have various questions or complaints.

• answering phones and directing them to the proper departments.

• helping with fellow coworkers to ensure the task is done safely.

• having a well balanced relationship with both the employees and customers for a better shopping/ workplace environment.

• being familiar with the computers and cash-drawers throughout the day

• making sure you are always properly dressed and wearing your uniform to the best of your ability. Education

High school diploma

Mary Persons High School - Forsyth, GA

August 2014 to May 2018

Skills

• Military Experience (4 years)

• Leadership (3 years)

• Intelligence Experience (5 years)

• Security (4 years)

• Adobe Photoshop (6 years)

• Microsoft Word (5 years)

• Microsoft Powerpoint

• Design Patterns (10+ years)

• English (10+ years)

• iOS (3 years)

• Negotiation (5 years)

• Organizational Skills (10+ years)

• Presentation Skills (10+ years)

• Web Services

• Mac OS

• Windows

• iOS

• Design patterns

• Presentation skills

• Leadership

• Adobe Photoshop

• Supervising experience

• Customer service

• Medical terminology

• Help desk

• IT support

• Software troubleshooting

• Planograms

• Video Production

• Post Production

• Production planning

• Sales

• Technical support

• System administration

• Customer support

• Dispatching

• Typing

• Analysis skills

• Negotiation

• Intelligence experience

• Medical administrative support

Certifications and Licenses

Driver's License

Life & Health Insurance License

Property & Casualty License

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