Milagros Gil

University Relations/ Recruitment/Human Resources/Management

Contact

**** *****

Edinburg, Texas 78541

956-***-**** ad3bnh@r.postjobfree.com

Society for Human Resources Management – Rio Grande Valley

Active Member: 2023

Objective

Dedicated and results-driven professional specializing in University Relations recruiting, high-volume talent acquisition, and management, with a robust background in the insurance and sales sectors. Proven expertise in cultivating and sustaining stakeholder relationships, inspiring teams, and establishing connections with both internal collaborators and external vendors. Proficient in organizing workflows, resolving intricate problems, and making precise decisions through sound judgment and analytical skills

Talent Management:

oPerformance Management

oEmployee Relations

oEmployee Engagement

Program Management:

oProject Management

oUniversity Recruiting Program Management

Training and Development:

oTraining

oOrientation/Onboarding

Process Improvement:

oProcess Development (SOPs, KPIs, Job Descriptions)

Compliance and Insurance:

oOrganizational Compliance

oInsurance Background (Personal Lines, Commercial)

Experience

March 2023 to Present

University Relations Specialist • Kemper Insurance

Program Strategy Development:

oDeveloped and executed a comprehensive program strategy, identifying target organizations for strategic recruiting efforts.

Management Operating System:

oDefined and implemented a robust management operating system, covering intern demand planning, recruiting strategy, stakeholder communication, key performance metrics, status reporting, and escalation paths.

Collaborative Recruiting and Event Coordination:

oCollaborated closely with HR to coordinate and execute successful recruiting and internship events, ensuring seamless alignment with organizational goals.

Budget Optimization and Fiscal Responsibility:

oEffectively managed the University Relations recruiting budget, optimizing resources, and demonstrating fiscal responsibility.

University Relations Leadership:

oOwned and maintained strong university relations, fostering connections with academic institutions and other stakeholders.

Brand Image Enhancement:

oTook ownership of updating and enhancing marketing materials and swag, contributing to a positive and consistent brand image.

Nov. 2021 to March 2023

Talent Acquisition Specialist • Kemper Insurance

Strategic Talent Acquisition:

oLeveraged direct hire authority to fill positions in general market and bilingual high-volume call centers across multiple states, ensuring a strategic and efficient recruitment process.

Candidate-Centric Approach:

oDelivered exceptional customer service to potential candidates throughout the entire hiring process, cultivating a positive candidate experience and promoting the Kemper employment brand.

Recruitment Strategy and Consultation:

oProvided strategic recruitment consultations to business partners, developing, and implementing targeted recruiting strategies aligned with hiring needs, labor market conditions, and projected requirements.

Feb. 2016 to Oct. 2021

Supervisor, Direct to Consumer Sales • Kemper Insurance/Infinity Insurance

Leadership and Revenue Achievement:

oLed a high-performing sales team of 15+ agents, achieving over $10 million in auto sales and $1 million+ in property sales. Also managed sales in life insurance and other lines.

Efficient Reporting and Documentation:

oProcessed employee reporting, including production reports, performance evaluations, and records for quality and attendance.

Process Optimization:

oEstablished Standard Operating Procedures (SOPs) to enhance day-to-day procedures, improving operational efficiency.

Management Training and Development:

oCollaborated with Senior Leadership to develop and implement management training and development programs, contributing to leadership enhancement.

Strategic Collaboration:

oCollaborated with lead generation partnerships, actively participating in meetings to brainstorm ideas and optimize call volume and lead quality.

Full Employee Lifecycle Management:

oBuilt and implemented job descriptions, actively participated in recruiting, onboarding, and orientation processes.

HR Support:

oGuided employees through the benefits process, addressed FMLA, and handled other HR-related inquiries.

Local Hiring Initiatives:

oAssisted with local hiring events, actively participating in onboarding quality candidates.

Collaboration with Staffing Companies:

oWorked with staffing companies to hire contracted workers, ensuring sufficient resources to manage call volume and other essential duties.

Mar. 2009 to Feb 2016

Claims, Supervisor • Infinity Insurance/Kemper Insurance

Team Supervision and Call Management:

oSuccessfully supervised a team of 22 employees handling over 2500 incoming calls per day, ensuring efficient call management and high-quality customer service.

Workforce Management:

oMaintained work schedules using the Workforce Management (WFM) attendance system, ensuring optimal staffing levels and operational efficiency.

Auditing and Quality Assurance:

oConducted daily audits in ICS (Claim System) and phone systems, ensuring accuracy and adherence to quality standards.

HR Support:

oAssisted in various HR processes, including testing, interviewing, and new hire orientation, contributing to a smooth onboarding process.

Recruitment Initiatives:

oAssisted with local job fairs, actively participating in recruiting efforts to attract and onboard quality candidates.

Training and Development Collaboration:

oCollaborated with the company's training department to set up training sessions and develop training material for all local departments, contributing to employee development and skill enhancement.

Facilities Management:

oManaged site facilities, working closely with outside vendors to ensure a well-maintained and conducive working environment.

Education

South Texas College – Completed

Bachelor of Applied Science in Organizational Leadership

University of Texas, Rio Grande Valley – Enrolled

Master of Business Administration, Human Resources

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