JAVIER STUART

* ***** ** ****, ** ***** ad3bnc@r.postjobfree.com 413-***-****

OBJECTIVE

To obtain a position as a Courier/driver for pick up and delivering prescription medications to Massachusetts residents.

EDUCATION AND TRAINING

AUTO DAMAGE APPRAISER CERTIFICATE

IN PROGRESS- BUSINESS ACCOUNTING

SPRINGFIELD TECHNICAL COMMUNITY COLLEGE Springfield, MA

MASSACHUSETTS LICENSED REALTOR

HIGH SCHOOL DIPLOMA – West Springfield High School

EXPERIENCE

MASS MUTUAL INSURANCE – CUSTOMER SERVICE REP.

JULY, 2022-JULY, 2023

Telephone interaction wish customers

Maintain and Monitor customer accounts

Research and resolve complex issues

Respond to customer complaints

HW STAFFING SOLUTIONS

SEPTEMBER 2016 – 2022

Day to day recruiting

On boarding procedures

Payroll

Accounting

Office Administration / Administrative Duties

Client establishment

Relationship building

Customer Service

Data Entry

Monthly auditing

Provided leadership, guidance, and direction to qualify candidates

Weekly touch point between staff and business

Incident reporting and internal investigations

COMCAST -MGR 1, DISTRICT ACCOUNT EXECUTIVE

JANUARY 2015 – MAY 2016

Extensive hours of driving throughout Massachusetts to different store locations.

Managed multiple representatives marketing products and services throughout Western MA.

Managed and recruited new incoming staff.

Track, analyze and report location performances and break down based on reps in the field

Data Entry/Payroll

Customer Service

Administrator

Review Profit and Loss Statements

Created an environment that exemplifies teamwork, accountability and positively impact the

overall customer experience.

Provided input as well as communicated sales strategies and motivated the Retail team toward

achieving company vision and goals.

Ensured that work/escalated issues are addressed and completed in a timely manner

Provided leadership, guidance, and direction to Retail Representatives and newly acquired staff.

Coached, and evaluated Retail personnel and leadership based on performance standards.

Establish/maintain new and existing accounts in order to expand territory

Attend job fairs

Perform fraud investigations on accounts.

Attend monthly meetings for up to date business information

Host events to promote new products and services

AT&T DISTRICT MANAGER

AUGUST 2006 –AUGUST 2013

Direct the daily operations of 15+ stores

Travel by car to multiple locations on a daily basis throughout MA

Provide daily leadership to staff through motivating and coaching store management

Ensure staff are providing customers with extraordinary customer support

Attend job fairs to promote company

Recruit/Interview applicants and hire the most qualified for each location

Maintain relationships with current and new businesses

Introduce and train new products and or services

Oversee districts scheduling based on company's budget

Manage controllable categories of profit and loss statements

Manage inventory levels based on sales metrics

Set goals based on corporate demand

Encourage optimal sales performance

Conduct staff meetings and conference calls

Perform inventory audits

Customer Service

Data Entry

Processed payroll

Office Administration

Perform fraud investigations on existing accounts

Communicate effectively with senior management

Conduct Sales observations to ensure compliance of proper procedures and sales tactics

Performed corporate compliance reviews

CINGULAR ACCOUNT MANAGER

JULY 2003- AUGUST 2006

(Promoted to District Manager)

Consistently surpassed sales expectations

Provided excellent and individualized customer service

Resolved billing and service issues

Facilitated customer service and sales educational services

Monitored customer feedback and coached staff on areas of improvement

Developed relationships with businesses for the acquisition of new accounts

Provided daily sales metrics to senior management

Maintained store appearance set by corporate

Process Payroll

Customer Service

Data Entry

Creating monthly staffing schedules

Performed inventory audits

Analyzed Profit and Loss Statements

SUMMARY OF QUALIFICATIONS

Massachusetts Drivers License in excellent standing

Excellent driving record

Over 21 years of experience driving throughout Massachusetts servicing customers

Excellent organizational and computer skills

Excellent written, verbal, and interpersonal communication skills with the ability to interact with a

diverse variety of population.

Multi-tasking and detail orientation skills

Great map reading skills, familiar with most areas of Massachusetts

Data Entry, excellent telephone skills

Ability to work independently with minimum or no supervision in fast paced environments.

Bilingual (English and Spanish)

Able to take directions on the phone

Administrator

Excellent Customer Service Skills

REFERENCES

Will be provided upon request.

Contact this candidate