SaMarie Cancel

Denver, CO 914-***-**** ad3bn0@r.postjobfree.com

https://www.linkedin.com/in/samarie-cancel-290a27b8 Professional Summary:

A highly motivated and experienced business professional with a demonstrated history of working in the e-learning, software, and tech industries. Skilled in Microsoft and Google Suite, Client Management, Project Management, and Project Implementation.

Work Experience

Account Manager

Net Nation-Denver, CO

July 2021 - Present

. Create and manage a portfolio of website design client projects.

. Educate clients on technical concepts and explain technical issues in a non-technical way.

. Onboard new clients, supply welcome documents, and gather details regarding their business goal.

. Provide clients guidance regarding their business’s online presence and website management.

. Conduct meetings with clients and their web developers to discuss small business development, marketing, and the product life cycle.

. Document and update customer records when needed.

. Proactively identify opportunities to improve overall customer support and operations. Client Service Coordinator

Intuition Publishing Ltd, New York City, New York

January 2019 - July 2021

· Manage Corporate Integrity Agreement (CIA) Pharmaceutical based client accounts and operate CIA training programs tailored by client contracts, including subsequent testing of training modules.

· Monitor hundreds of accounts across clients and their CIA training status.

· Provide onboarding of new clients in creating their Annual Operating Plan (AOP) based documents.

· Direct account manager meetings for vendors under various clients and organize meetings on a weekly basis to update clients on project training status. Education

Rider University- Lawrenceville, NJ

· Bachelor of Science, Business Administration - International Business and Marketing

· Certificate in Google Analytics

· GPA 3.0

· Awarded May 2018

Summary of Qualifications:

· Strong communication skills via phone, email, online, and screenshare platforms

· Excellent problem solving and troubleshooting skills

· Collaborate with a remote team and act independently as part of a team

· Knowledgeable in web-based applications

· Strong team member who values feedback