Marritte Shelby Joseph

*** ******** ******** **. ***

Direct: 804-***-****

http://www.LinkedIn .com/in/marritte-shelby-joseph-75a7a0253

Email: ad3bma@r.postjobfree.com

SUMMARY

Skilled data analysis with primary responsibility to interpret and analyze data with appropriate decision-making skills and defendability.

SKILLS

10+ years in Solution Delivery of product delivery through large data sets, dashboards and tracker systems.

Strong knowledge and execution of business processes of production methods.

Effective time management and self-accountability

Exceptional written and oral communication.

Proven success in HubSpot Customer Relationship Management (CRM) systems

Proficiency in working with database engines, data modeling, and visualization

VEYER LOGISTICS LLC Call Center Boca Raton, FL **REMOTE**

Oct 2021 – Oct 2023

ODP e-Commerce Marketing Analyst

Marketing Management Purchase Management

Supplier Evaluation. Vendor Management

Contract Negotiation. Supplier Relationship Management

Successfully supported e-commerce sales and marketing strategies with support through Salesforce and ZenDesk.

Analyzed large data sets with close attention to accuracy by separating it based on its attributes, identifying any duplicates to ensure set is accurate.

Intentional demonstration on implementing professional judgment and productive decision management

Provided operational support to the Merchant teams in managing and processing vendor income.

Used DocViewer to share invoices, supporting documentation, and finalization of claims.

Systems/Software: DocViewer, SalesForce, RDS process

Queried final and outstanding sales reports from products sales receipts.

Attended weekly/quarterly meetings with the Vendor Programs Accounting and Merchant teams to discuss outstanding vendor programs claims.

Celebrated matching spend of 143.4M revenue post SEC audit

• Fostered a culture of robust and comprehensive documentation both internally and externally reducing customer support requests by 23% over year end.

• Developed comprehensive monitoring of risks, dependencies, contingency plans with available resources to remove any roadblocks resulting in 99% of milestones achieved on time

• Improved team productivity by 40% with cross-functional teams

Demonstrated compliance of guidelines and regulatory requirements

STATE FARM Phoebus, VA

Sept 2019 – Active

Insurance Claims Adjuster Property & Casualty

o Worked one-on-one with clients to achieve the highest rates of coverage for individuals and families.

o Provided clients with information regarding their rights and procedure guideline to achieve sterling customer satisfaction and sales goals

o Collected and processed damages and injury claims for insureds by providing relevant policy information.

o Resolved disputes between policyholders and claimants by taking recorded statements, reviewing police reports, and contacting and obtaining witness statements.

Reviewed customer policies and resolved coverage issues precisely and promptly.

Negotiated up to 25 contracts weekly regarding total loss settlements.

oCommunicated effectively with clients, claimants, providers, and attorneys to manage, finalize, and close claims.

o Responsible for the investigation, evaluation, and settlement of auto claims for policyholders.

o Examined 15+ claim forms and other records per day to confirm coverage for loss or damage.

o DocViewer was exported to clients to review, sign new purchase document.

oSignature retrieval through DocuSign to ensure standards were met and on track for timely and accurate resolution.

TWO SIGMA LIBERTY SOURCE Call Center Hampton, VA **REMOTE**

Data Content Analysis

Content Manager

Feb 2017– Oct 2019

Successfully completed Remote Desktop Services/RemoteApp; WebEx, remote desktop, VPN, Opus and AWS.

• Experienced in preparing customer-facing education materials (live/recorded webinars, Teams and process docs)

• Experienced with Remote Desktop Services/RemoteApp; WebEx, remote desktop, VPN, Opus and AWS.

Knowledgeable of statistical analysis of quantitative data; Nvivo for qualitative (textual and audio-visual) data analysis (QDA), and ArcGIS for analyzing geospatial data.

Experience in preparing customer-facing education materials (live/recorded webinars, Teams and process docs).

oIdentified 29% potential data replicated risks due to entry error.

oDelivered $270M sales captured on multi-transactions realized through data management.

oPresented market analysis on trends which captured 4.7% increase in revenue resulting in annual increase of $1.3M.

oAccomplished 47% data integrity resulting in analytical fact-based reporting to support/or identify need for operational improvement of initiative effectiveness.

oPrimary contact for system failure and outages. Responsible for resolving customer issues, discovering broader system issues, and generating connectivity.

WASHINGTON GAS SERVICES ADVOCATE Call Center Hampton, VA

Customer Service Manager

January 2015 – Jan 2017

Experienced in IT Support within the Public Utility Industry.

Executed Emergency Gas leak procedures with 911 assistance.

Lead teams to obtain, track, and maintain business permits, submit E911reports for emergency dispatch.

Generated documentation in support of local emergency reports, and maintained safety compliance documentation.

oManaged product safety as distributor to customers to ensure working as intended.

oProvided technical support and training to employees working in the assigned production areas.

Conducted flash meetings and one-on-one conversations to effectively communicate company policies, objectives, and performance feedback to the workforce.

Fostered and maintained strong business vendor relationship within workforce.

Completed on-time delivery request to start or end gas services at residential premises.

Executed Emergency Gas leak procedures with E911 assistance. Included dispatcher in priority cases.

LARA PROJECT MANAGER LOUISIANA MEDICAID ELIGIBILITY CENTER LIBERTY SOURCE Newport News, VA

Program Manager

June 2013 – Nov 2015

• Executed HIPPA disclosure and privacy statements of medical healthcare information to eligible applicants through the Louisiana Health Medicaid program.

• Maintained proven success working closely with a variety of internal providers and external partners to achieve patient health care outcomes.

• Responsible for accurate review of Medicare/MMP products.

• Completed Medicare-Medicaid review of core beneficiary communications, to include program benefits:Summary of Benefits and Annual Notice of Change/Evidence of Coverage. Strong experience in data validation and manipulation in SQL Server databases to access patient queries.

o Implemented healthcare project changes with supportive program change control processes.

Attended and facilitated meetings where appropriate and distributed minutes to all project team members.

90% Attendance Retention

Monitored team’s calls on an ongoing basis for Quality Control reporting.

96% Accuracy

o Performance Indicators for customer service representatives decrease AHT (Average Hold Time)

o Daily Performance Achievements 94%

SAMSUNG TELECOMMUNICATIONS AMERICA LLC

WORLDLINK Bellevue, WA

Sprint Network Vision

Dec 2011 – May 2013

Infrastructure National Project Coordinator

National Project Controls Coordinator Territories: R11 PNW-WWA, INW, OR, HI

Network Infrastructure Deployment Sprint Network Vision

Project Manager • Project Coordinator

Zoning Manager. •. Construction Program Manager

Site Acquisition Specialist

Assessed and re-designed installation requirements based on city code for wireless fiber products:

AVPN, ASE, ADI, IPF

Directed cross-functional team of 12 construction managers, RF engineers and technicians to build out Sprint Network Vision. Able to communicate effectively with team members, stakeholders and multiple departments to ensure timely project status of milestones and budget constraints.

Extensive experience in integration of systems, PIM testing, migrating, and site adjustments. Responsible for equipment tracking, project documentation, contract compliance, photo documentation and auditing.

Project Dashboard Management: Built monthly reporting of products/materials; to prioritize deployment migration from Legacy to Sprint NV

Reviewed requisitions and created purchase orders in Oracle/SAP eProcurement system.

Monitored supplier performance to facilitate on time delivery.

Utilized new vendor strategies and established procedures for price negotiation and category resourcing to control first cost and meet savings goals.

Generate purchase orders in timely and accurate matter.

Processed purchase orders for goods and services in JD Edwards (JDE) system; order follow-up; issue resolution.

GENERAL DYNAMICS KINECTICOM Redmond, WA

AAV Back Haul Program Manager

April 2009- Nov 2011

Preformed site pre- Ethernet, Broadband

post site audits to gain full scope of new construction for leasing, zoning, LTE, site modifications, optimization, drive testing, fiber installation, microwave line of site installation’s and path alignment.

Scheduled RF antenna swaps, RF tilts adjustments, RET installs, A&E management and structural upgrades.

Program Deliverables

Preformed site pre-inspections and post site audits to gain full scope of new construction leasing, zoning, LTE, site modification, optimization, drive testing, fiber installation, microwave line of site, instillation and path alignment. Scheduled RF antenna swaps, RF tilts adjustments, RET installs, A&E management and structural upgrades.

Negotiated costs ensuring all business requirements and approvals were established.

Documented contract details/descriptions across products and businesses.

Experienced with establishing standardized and normalized terms and conditions across businesses and products.

Supported overall Supplier Management tasks including, but not limited to:

oValidate supplier data is accurate

oWork with Accounts Receivable teams to ensure timely payment.

oCompleted score sheet to measure supplier performance and compliance.

Ensured timely payment of purchase orders, close outs of open PO’s, reconciled credit lines established for preferred vendors.

Financial Responsibility

Ordered, prepared and monitored material requisitions and material schedules with Production Wise..

Managed overall purchase activities within project. Ensured timely payment of purchase orders, close outs of open PO’s, and reconciled credit line established for preferred vendors.

High level of integrity and professionalism in transactions and conduct with suppliers.Responsible preparation and execution of purchase order. Experience in ensuring timely supply of materials, tools and instruments in line with shift wise production schedule.

Project Management

Tacoma Dome; Wireless Installation- Teamed up with RF Engineers to resolve outages and ensured components and configuration complied with AT&T standards.

• Directed RF Engineers to design, test, update, and implement a wireless system within a sports arena communication network.

• WIPC

Technical engineers reported system overheating due to inclement heatwave.

enables your wireline crew to focus on downhole operations to determine complexity of damage.

Debugged and troubleshot Analog, Digital and RF circuits to ensure

• (COW) Cell on Wheels; Temporary Wireless Connectivity to enhance local network exchange within a structure challenged by interference

• (LEC) Local exchange carrier

• Supported development of project budgets, work breakdown structures and resolved build challenges and budget issues.

AT&T TECHNICAL SUPPORT 360 SUPERVISOR Call Center u

Customer Retention/Agent Recovery

March 2007-February 2009

Hired and developed a staff of 72 customer service associates to service residential accounts.

Routinely monitored inbound and outbound calls specific to product knowledge, promotion sales offer, new product marketing and special features offered.

Completed annual, quarterly, and monthly performance reports for call center agents sales performance.

Monitored metrics to for sales performance and customer satisfaction improvements – led to 34% revenue growth, 17% marketing and promotion improvements.

Monitored performance of 8 new agents, giving regular feedback, assessment, and coaching; achieving 48% revenue growth goals. Carefully monitored agents calls to enhance customer satisfaction and improve product knowledge.

KPI target exceeded 76% of weekly goal.

• Completed recovery or termination of past due accounts.

oIdentified 22% potential risks due to lack in equipment upgrades. Sales adjustments performed on 9% for Loyalty Customers to maintain monthly pricing.

oResolved issues related to refurbished devices, service plans, upgrades, new product orders, and voicemail.

oAccurately documented, researched and resolved wireless service issues. Defused volatile customer technical situations calmly and courteously.

Exceeded service and quality standards 98% .

• Project Management •Data Management

• Reliable customer/vendor support •Decision-making

• Compassionate leadership; empathy, patience and understanding

AT&T VENDOR MANAGER Bellevue, WA

Feb 2005- Nov 2008

My responsibility within Vendor Management Systems includes an impressive lineup of software integrations with advanced automation capabilities.

My key achievements include:

Google Maps, 4 multi year contract reflecting 27% savings towards application download.

DadaVantage, 2 multi year contract reflecting 23% towards equipment and services

Championed 23% saving’s across the field-realized with multi sales of 123M.

Communicated effectively with various internal and external stakeholders.

Established clear expectations that were realized in the contract.

Successfully maintained business relationships while reducing vendor costs, improving suppliers performance, implementing vendor management successful strategies and resolving vendor disputes with warehouse partners and delivering.

Successfully managed 100% uninterrupted procurement, and lasting vendor partnerships resulted in reduced costs by 5-25%.

Completed invoice processing completed automated EDI.

EDUCATION

May 1994 Bachelor of Arts in Communications

Prairie View A&M University Houston, TX

• Major: Broadcasting Minor: Business Relations

REMOTE SKILLS

Operating Systems and Software Management

Digital communication

VPN, AWS

Power BI

Tableau • Network Load Balancing

Dashboard Database Mirroring • Time management

Collaboration • Adaptability

Organization • Self-starter

Multi Set Proactive

CERTIFICATIONS

2013 Six Sigma Black Belt DMAIC & Lean

2013 Construction Project Management (CPM)

2013 ComputerABA A+ certification for computer support technicians

2014 Project Controls/Coordinator Syracuse, NY

2015 Institute for Veterans & Military Families (IVMF)

2016 LP Certified Mapping and Flowcharts

2022 All Lines Insurance Adjuster

Certifications

2012 PMBOK

2022 All Lines Adjuster; Adjuster Resource, Pearland Texas

2019 Medicaid Integrity Institute (MII)

Education

Central Washington University 1988-1990 Communications; Business Management

Prairie View A&M University 1991-1994 Communication; Broadcasting

PROFESSIONAL REFERENCES

• Microsoft; Tiara Eldridge, Supervisor, Washington Gas

• AT&T; Edwin Arthur, Supervisor

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