LYNDA BOUCHER

860-***-**** (Cell) *** Mechanic Street, Apt 1110

l ad3bm3@r.postjobfree.com Bellingham, MA 02019

BUYER/ORDER MANAGEMENT/LOGISTICS COORDINATOR

CORE SKILLS

· Customer Service · Order Management · Quality Assurance · Research

· Office Support · Order Fulfillment · Computer Skills · Time Management

· Standards / Procedures · Inventory Control Processes · Training and Leadership · Materials

. Compliance . Attention to Detail

Management

PROFESSIONAL PROFILE

Highly reliable and focused Logistics Specialist with a strong record of exemplary customer service. Able to work independently with little to no supervision or as a team member. Adaptable to evolving logistics technology to facilitate the movement of supplies and products. Centered on meeting customer expectations while retaining quality standards to ensure timely deliveries. Proficient in customer support and efficient problem solving. HIGHLIGHTS OF CAREER ACHIEVEMENTS

Attained rating of “Excellent” from Internal Audit of Corporate Logistics Control Review for $1M inventory stockroom.

Received customer survey scores of 90%, highest in CT district.

Developed a great working relationship with Lab Scientists. RELATED EXPERIENCE

Contract Position - Customer Service Rep II - Thermo Fisher Scientific 9/11/23 - 10/16/23

● Tracked shipment for Customers

● Submitted Quotes to Customers

● Placed Customer Orders

● Reviewed Back Order Status

● Systems used, Info-X, Sales Force and Partners

THERMO FISHER SCIENTIFIC, Framingham, MA 7/21 - March 23, 2023 Senior Site Specialist

● Inventory management of 11 research labs.

● Receive daily orders.

● Orders low parts on hand.

● Find alternative parts with a long back order date.

● Add new parts and remove old off ULSIM systems.

● Monthly cycle counts of each lab.

● Fix and understand all discrepancies performed for cycle count report.

● Organizing labs for neatness and ensures fully stocked products.

● Ongoing job training.

● Mainframe and ULSIM systems.

● Creating new labs moving into the building. Analyzing needs of Scientists, adding part information, printing barcode labels, setting up Point of Use for materials. FOXWOODS RESORT CASINO, Mashantucket, CT 2018 – March Covid layoff Buyer

● Reported to the Chief Procurement Officer at Foxwoods and Purchasing Manager.

● Buyer for several commodities: Furniture for gaming floor, offices, spas and hotels, gym equipment for spas, all uniforms, all office supplies; liaison working with WB Mason, interior décor, MPTN company forms, and retail items for stores on property.

● Bid proposals.

● Cost saving analysis.

● Research vendors for items, pricing and quality.

● Created purchase orders and inventory orders in PeopleSoft.

● Asset Disposal of all old equipment, furniture, etc. no longer needed. Worked with liquidators to bid out equipment to be purchased.

● Entered new vendor info into PeopleSoft.

● Created tax exempt certificates for all new vendors. ACCU-NET LLC, Pawcatuck, CT 2006 – 2017

Office Manager

● Reported directly to the Vice President of Sales and Marketing.

● Processed large purchase orders in SPS Commerce EDI Order Processing System.

● Prepared routing information on customer based systems.

● Processed U.S. Customs documents for all International orders.

● Coordinated pick-up and deliveries with trucking companies.

● Prepared packing lists in Microsoft Word/Excel.

● Received incoming purchase orders and entered in ACT database.

● Purchased supplies, shipping boxes, product brochures, office equipment, product displays.

● Processed customer payments in Authorize.Net.

● Managed one Production Manager for accuracy of order fulfillment.

● Utilized Stamps.com, USPS, FedEx, UPS, DHL systems on-line. COMPAQ COMPUTERS, Rocky Hill, CT 1992 – 2000

Senior Logistics Associate

● Reported to the District Manager; responsible for field service site and digital van site.

● Multi-Desktop Services Helpdesk ordering parts for Field Service Engineers, (same day and next day services).

● Warranty vendor orders.

● Back order management.

● Tracked orders and recommended replacement and work around fixes for parts.

● Received orders, supported loan file management and daily system transactions.

● Replenished materials to customer sites.

● Conducted cycle counts ensuring inventory accuracy.

● Managed daily compliance of operational policies and procedures.

● Reconciled daily system transactions for accuracy.

● Reconciled monthly material distribution charges. DIGITAL EQUIPMENT CORPORATION, New London, CT 1990 - 1992 Logistics Associate

● Provided operational logistics support to New London stockroom ($178,000 inventory) ensuring compliance with corporate policies and procedures.

● Provided logistics support to 8 Field Service engineers and 1 van site.

● Coordinated and supervised yearly inventory and barcoding of all material.

● Material management of all incoming and outgoing computer parts.

● Ordering of same day priority customer’s computer parts

● Cycle counts of inventory on hand.

● Repair & return of defective computer parts.

● Backorder management.

● Ran weekly Inventory reports and submitted them to Manager. ADDITIONAL EMPLOYMENT

SEPHORA INSIDE JC PENNEY, Westerly, RI 02891 2018 Seasonal Nov. 17-Jan. 18

● Greet and welcome guests to Sephora.

● Advised and applied beauty products to guests.

● Educate clients on products.

● Clean and sanitize products per guidelines.

● Work register and encourage guests to come back to store. FOXWOODS RESORT CASINO, Mashantucket, CT 2011 – Covid Layoff

● Lead Theater Usher

● Greet and welcome guests to the theater.

● Direct guests to appropriate usher for seating.

● Resolve any customer issues.

● Provide an enjoyable experience for guests.

EDUCATION

Hopedale Jr. Sr. High School

Make-up Artistry Certification, Branford Academy

Newbury Junior College, Boston, MA Associate of Arts Degree REFERENCES

References available upon request.

Contact this candidate