Courtney Epps

STORE MANAGER

Rockville, MD 202-***-**** ad3blh@r.postjobfree.com

Linkedin: linkedin.com/in/courtney-epps-564903193

Objective

Results-oriented and highly experienced Retail Operations Manager with a proven track record of success overseeing multiple stores and leading large teams. Proficient in all aspects of staffing, including scheduling and managing a diverse team of employees and interns to ensure optimal coverage during peak hours. Adept at meticulous payroll processing, demonstrating a keen eye for detail and adherence to legal and company regulations.

Recognized for successfully hiring, training, and mentoring 120 employees, fostering a positive work environment and seamless team integration. Exceptional at maintaining and enforcing store operations, policies, and procedures, ensuring consistency in customer service, inventory management, and overall operational efficiency. Skilled in implementing innovative strategies that enhance productivity and customer satisfaction, leading to significant improvements in store performance metrics.

Experience

Washington Nationals Operations/ Store Manager 2016 - 2023

• Scheduled and managed the staffing needs of a diverse team, including employees and interns,

ensuring optimal coverage during peak hours and efficient utilization of resources.

• Administered accurate and timely payroll processing for the retail part-time staff and intern,

demonstrating meticulous attention to detail and compliance with legal and company regulations.

• Successfully hired, trained, and mentored 120 employees, fostering a positive and productive work

environment while ensuring new hires seamlessly integrated into the team.

• Maintained and enforced store operations, policies, and procedures, guaranteeing consistency in

customer service, inventory management, and overall operational efficiency.

• Implemented innovative strategies to enhance productivity and customer satisfaction, leading to a

significant improvement in store performance metrics.

• Managed and maintained all aspects of the Point of Sale (POS) systems for the retail department,

ensuring smooth transactions, troubleshooting issues, and implementing updates to enhance

operational efficiency.

Gameday Merchandising Supervisor 2012 - 2016

• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Prevented store losses using awareness, attention to detail and integrity.

• Cross-trained and provided back up for other Cashiers when needed.

• Assist cashiers with the closing process by counting and verifying deposits.

• Responsible for all Point of Sale systems for the retail department.

AMC Entertainment Supervisor 2009 - 2011

•Conducted monthly concessions inventory

• Prepare weekly synopsis for movie goers.

• Trained new associates in Concessions, Ushering and Box Office.

Education

Louisiana State University Alexandria 2023 - Present

Major: Business Administration

Dr. Henry A. Wise Jr. High School 2009

High School Diploma

Skills & abilities

• Attention to Detail • Customer Satisfaction • Customer Service • General Management • Hiring • Inventory Management • Cash Handling

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